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Tustin Hyundai

Tustin, CA

5.0
6,319 Reviews
OC Hyundai is the 3rd dealership in the John Patterson OC Auto Team family. We invite you to visit us in Tustin Auto Center to discover why we are so excited to be selling Hyundai vehicles. The awards are just too numerous to mention here! Just like at our Mazda locations, you'll continue to experience our award winning brand of customer service at our new OC Hyundai location. We think selling a great product, at the best price available, while providing our customers with respect, is what rates us among the top dealers in Orange County. We service all the Hyundai models in our state-of-the-art Service Center, and we continue to have one of the largest inventories of used cars available in Orange County. We're here to work hard for you and we would consider it an honor to earn your business.
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16 Auto Center Drive

Tustin, CA

92782

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Showing 6,319 reviews

December 28, 2020

I had a great experience with this dealership overall and specially with Shawn Brown as my sales representative. He was awesome. I was very pleased. More

by Sorayak439
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Tustin Hyundai responded

Sorayak439, Thank you for the opportunity to serve you. It was our pleasure!

December 27, 2020

Excellent customer service. My experience with Tustin Hyundai was timely in and out in lrss than 2hrs!!! The staff was friendly and kind. I recommend this dealership to all!!! More

by Ttpicou11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rooben Khachatoorian
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 27, 2020

From beginning to end I had an amazing experience. TJ informed us that he was new at sales and at first that was worrisome after having a not so great experience with a new rep from Honda but he handled More

by sandypulido5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TJ Sneath
Dec 28, 2020 -

Tustin Hyundai responded

sandypulido5, Thank you for the opportunity to serve you. It was our pleasure!

December 27, 2020

Terrible business at this location - they sold me a defective Sonata (transmission problem - VIN# 5NPE24AFXFH019922) at $11,900 and after several followups, they agreed to give me extended warranty, ho More

by David R.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Martin Aguilar,
Jan 05, 2021 -

Tustin Hyundai responded

David R., After your purchase of the car in September of 2019, and the issues that you stated you were having, we purchased the car back. The buy-back was finalized in December of 2019. We apologize for not being able to duplicate the issues you were having and for not being able to resolve your concerns to your complete satisfaction. We wish you and yours all the very best in 2021, Lynda Nelson Customer Service

Jan 05, 2021 -

David R. responded

Tustin Hyundai, It seems your information is incorrect. After I purchased the Sonata, I discovered severe Transmission Problem and you stated you were able to DUPLICATE (Service Invoice# 61694). You then merely performed a software update, which did not resolve anything. On 11/01/2019, your service department manager (Martin Aguilar) also mistakenly CC'd me on an email to other customers who were complaining about similar unhelpful software updates when they had vehicle problems. You kept denying the issue and I had to revisit several many times.. which lead to your service manager (Martin Aguilar) started bullying and racial words (which I complained about), so I sent you several recorded moments of transmission failure and threatened for a lawsuit. Then you first attempted to charge me the State / City taxes and fees (nearly $2000) to replace my car, which I did not accept so the new transaction was reverted, and finally in December you completely refunded my defective car but you *re-listed* this car for $2000 higher than initial price and probably sold it to another customer (I have all listed and re-listed prices and service docs and will be happy to share with DealerRater). I am posting this to benefit the public. I hope you have started a great 2021 as well!

December 27, 2020

Friendly (to me and others) knowledgeable and great service! Marcos made the process so easy. It was a pleasure doing business with you. Thank you! More

by Sharon E
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcos Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 26, 2020

Found a car online that I was interested in and started talking to Rick who advised me the car was available still but there were several interested parties. I certainly appreciated his honesty. So I cam More

by Rlbuckingham1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Thrasher
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 25, 2020

Absolutely amazing service from Jason Galvan!!! I could not have had a smoother first time leasing experience with him. Jason went above and beyond for my needs and made sure that I was satisfied and comfo More

by clairehealy17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Galvan
Dec 26, 2020 -

Tustin Hyundai responded

clairehealy17, Thank you for the opportunity to serve you. It was our pleasure!

December 23, 2020

Rick and Frank were very professional and knowledgeable. Absolutely no gimmicks or high pressure sales. Everything was up front and I strongly believe I got the BEST deal. Frank spent hours finding me the v More

by V3241
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Joubran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The finance department
Dec 24, 2020 -

Tustin Hyundai responded

V3241, Thank you for the opportunity to serve you. It was our pleasure!

December 20, 2020

Excellent service by the salesman Marcos Rodriguez. He offered us treats and he also got us a full tank of gas in our new vehicle. More

by gaguilar808
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcos Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2020 -

Tustin Hyundai responded

gaguilar808, Thank you for the opportunity to serve you. It was our pleasure!

December 20, 2020

Professional and helpful. He is very knowledgeable and works with your budget. Marcos is not a pushy salesmen on the contrary he is patient and gives you the best deal. I highly recommend you give your bu More

by Ladyj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcos Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

Tustin Hyundai responded

Ladyj, Thank you for the opportunity to serve you. It was our pleasure!

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