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Universal Hyundai

Orlando, FL

4.5
4,250 Reviews
Dear Valued Customer, Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Hyundai? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12801 South Orange Blossom Trail

Orlando, FL

32837

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Showing 4,250 reviews

August 07, 2022

Carolina was my sales consultant and she was wonderful. She knew what was important to me and went out of her way to find the features and colors I wanted in the Tucson, then drove to Sarasota to pick it More

by SPENCER5105
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Carolina Reyes
Aug 08, 2022 -

Universal Hyundai responded

Spencer, It's great to hear that Carolina was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Congratulations on your new Tucson! Thanks again for choosing Universal Hyundai! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

August 06, 2022

Súper bien, buena atención, buenos precios y carros de todo tipo, fue el único que tenía carros del año! Muy agradecido More

by MARCOSBAYONAUSA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Narvaez
Aug 08, 2022 -

Universal Hyundai responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! Thank you for taking the time to leave us this fantastic five-star review, Marcos. We truly appreciate the opportunity to do business with you. Thank you for choosing Universal Hyundai! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

August 06, 2022

My family has bought several cars from this place and we recommend it to everyone. I had the best experience buying my first new car at this location. The salespeople Alexandra and VIP manager Johnathan w More

by NARGIZ1980
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexandra Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnathan Weidner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Universal Hyundai responded

Thank you for taking the time to leave us this fabulous five-star review. It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you again for choosing Universal Hyundai over the years. We appreciate your loyalty to us. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

August 05, 2022

We were shown the upmost attention and courtesy while your sales team put together a very handsome automotive purchase. We are pleased as to how the stipulations were introduced and met. More

by TOMMYGJWEIDNER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnathan Weidner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Universal Hyundai responded

Thank you for your business, Tommy. We appreciate you taking the time to leave us a great five-star review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Congratulations on your new purchase, Tommy! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

August 05, 2022

Salesman was good a little pushy but not too bad. Finance people are very pushy and not understanding at all if a person wants to finance outside of Hyundai. More

by SELSBERRY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Universal Hyundai responded

We're sorry to hear that you didn't have a completely satisfying experience. Please reach out to us at your convenience. We'd like the opportunity to discuss your visit in greater detail. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

August 04, 2022

It was a good expirience the gentlemen was very nice and I love the car i choose. I will recommend universal Hyundai to any one. They know how to treat there shoppers. More

by LECHIE45
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Sanchez
Aug 04, 2022 -

Universal Hyundai responded

Thank you for choosing Universal Hyundai, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

August 04, 2022

I give my Salesman m, Josh Lugo 5 stars easy. The pricing was sketchy. Car.com showed $19.9K. The sticker on the car was $21.9. No problem. We’ll honor the advertised price. Wrong. I sit down wit More

by STEVELCALHOUN1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Mckinney
Aug 04, 2022 -

Universal Hyundai responded

Thank you for your review. We are thrilled to hear that Josh provided great customer service. We're sorry however that your visit didn't entirely meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We’d love to get to the bottom of this and turn things around for you. Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

Aug 04, 2022 -

STEVELCALHOUN1 responded

Other than the pricing, the F&I guy was very good. I went back and got my car tinted which very well done. Your cafe is an excellent amenity.

August 01, 2022

Jason Sanchez my sales consultant was awesome. He made the purchase of my 2022 Elantra so easy. I had been to two other dealerships without success in finding the blue Elantra SE that I wanted. He More

by sm5292
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivan Murillo
Aug 01, 2022 -

Universal Hyundai responded

Thanks for your feedback on your recent visit to Universal Hyundai. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

August 01, 2022

Customer service was fantastic. Really recommend this dealership to all my friends and family members. More

by SAMARQUNADI89
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramces Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2022 -

Universal Hyundai responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Michael, Simo, and Ramces here at Universal Hyundai are glad to have you as a customer. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

July 31, 2022

Great service and super attentive personnel. Justin my salesman was incredibly Helpful and knowledgeable with the cars and was able to answer my questions with no hesitation. More

by CHAVESNATALLY0419
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Universal Hyundai responded

Thanks for your feedback on your recent visit to Universal Hyundai. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

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