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Universal Hyundai
Orlando, FL
4,267 Reviews
Dear Valued Customer,
Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Hyundai?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
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Showing 4,267 reviews
July 13, 2022
I Trust universal Hyundai I am 81 yrs old and they explained everything to me clearly so I understood. I am very happy with the staff they are so nice. Fabio and Franky were really nice and friendly. explained everything to me clearly so I understood. I am very happy with the staff they are so nice. Fabio and Franky were really nice and friendly. I will definitely recommend universal Hyundai to friends and family. Thank you for the wonderful customer service you provided. Helen Bobik More
by Fbobik
Verified Customer
July 10, 2022
Great dealer. Was able to get lease end purchase sorted same day with no fake fees like other places were trying to charge. Team was very helpful and friendly. Wou Was able to get lease end purchase sorted same day with no fake fees like other places were trying to charge. Team was very helpful and friendly. Would definitely come back for purchasing or leasing a new hyundai. More
by Liam Garstang
July 09, 2022
Excelente atención, comodidad y confort al estar adentro, la gente bien atenta y agradable, y profesionales en lo que hacen la gente bien atenta y agradable, y profesionales en lo que hacen More
by DANYMORA1970@gmail.com
July 09, 2022
Sales people were very friendly and helpful! Dealership is neat and clean! Service is quick. Dealership is neat and clean! Service is quick. More
by JSCHERER59A
July 09, 2022
Worst car buying experience of my life. Found lot of half truths and lies in the things said to me. Being forced into a deal after you discover the dealerships lies is not a good experience Found lot of half truths and lies in the things said to me. Being forced into a deal after you discover the dealerships lies is not a good experience. First dealership to ever threaten lawyers for free speech so you got that going for you. More
by ERIKHILL833
July 08, 2022
I had a 7am appointment for an oil change, upon arrival at 650am I had to wait in my car which is no problem. I ask the worker for prices on oil change and he told me depends between 35-60 dollars but that at 650am I had to wait in my car which is no problem. I ask the worker for prices on oil change and he told me depends between 35-60 dollars but that I would have to wait for Andre which I didn’t have an issue to wait a little bit. But andre shows up to his cubicle at 715 then instead of getting to work he is on his cell phone not acknowledging the customer, worst customer service I’ve ever experienced. Then to make make matters worst he tells me the oil change is 90 bucks out the door. That is ridiculous for a Hyundai it’s not a truck that would take 8 quarts of full synthetic oil. I ask if there dealership would honor a coupon from another local competitor Hyundai dealership and he said no so basically he lost that sale. Terrible terrible customer service wouldn’t recommend that place to anyone. More
by Mrrivera454
Employees Worked With
July 07, 2022
Gillett was very kind and attentive to what I wanted. We took a test drive. I don’t make rash or same day decisions. He did not pressure me. I left because I really wanted a BLUE Santa Fe. This was We took a test drive. I don’t make rash or same day decisions. He did not pressure me. I left because I really wanted a BLUE Santa Fe. This was my retirement car. Over the next couple of days I looked on-line at other dealerships to see if they had a BLUE Santa Fe. I called Gillette and told him I was serious about purchasing a new Santa Fe, but it had to be blue, AWD, XRT . . . He got the Inventory manager involved and found just what I wanted over on the coast. He drove over and traded a car that dealership wanted for the one I wanted. Had my car within 24 hours.. Done deal. More
by GRAMMANATOR
Employees Worked With
Other Employees :
Everyone was very nice. The inventory manager Alex ? And the two men that showed me all the ‘techie’ stuff after the sell. I think it was Carlos and David. They were very nice and knowledgeable.
July 07, 2022
The staff Was amazing from the time I walked in the door Until the time I left with the car the sale staff was very very helpful dealership was very very clean kind and courteous would definitely buy anothe Until the time I left with the car the sale staff was very very helpful dealership was very very clean kind and courteous would definitely buy another car from Universal group More
by PMWETZ
July 07, 2022
For FaceTime Customer he better deal discounts other than that it’s great good greetings thank you very good that it’s great good greetings thank you very good More
by JULIOROMAN0704
