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Universal Hyundai
Orlando, FL
4,245 Reviews
Dear Valued Customer,
Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Hyundai?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
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Showing 4,245 reviews
October 19, 2020
An extremely pleasant surprise. The seal was done in the timeframe I outlined and there was no extended waiting around in showrooms as previously experienced. The salesman Carlos was fantastic and understo timeframe I outlined and there was no extended waiting around in showrooms as previously experienced. The salesman Carlos was fantastic and understood our needs and worked to get us the right vehicle. Also a shout out to the finance department Robert Ozel for his professional services and how he made us comfortable and to feel a part of the family. More
by kparris57
October 18, 2020
Luis was incredible; we bought a new SUV for my wife yesterday, And beyond being knowledgeable and patient, he was incredibly upfront and attentive. I cannot say enough about Luis and would recommend hi yesterday, And beyond being knowledgeable and patient, he was incredibly upfront and attentive. I cannot say enough about Luis and would recommend him to My entire family and friends. We will buying our next cars and trucks from Luis. More
by Jacob Stuart
Employees Worked With
Luis Narvaez
October 15, 2020
Excellent services. They treated me with courtesy and respect. And help me to get my car as sooner as posible. They make me feel like the Queen 👸🏻 That I am. Thank you guys. God bless you in abundance respect. And help me to get my car as sooner as posible. They make me feel like the Queen 👸🏻 That I am. Thank you guys. God bless you in abundance. Thanks Yadriel to bought me lunch and explained the most important features about my new car. 🤗 More
by genesiss_06
Employees Worked With
Other Employees :
YADRIEL MORALES
October 05, 2020
Alexis Ramos gave us excellent service! He listened to our needs and came back on his day off to help with the car’s technology. our needs and came back on his day off to help with the car’s technology. More
by stanley
October 03, 2020
My sales rep Anthony L. was the best sales person I ever dealt in my life. I bought three new cars in my life and Anthony has been the best!! He’s not pushy or arrogant. I told him what I wanted and he deli dealt in my life. I bought three new cars in my life and Anthony has been the best!! He’s not pushy or arrogant. I told him what I wanted and he delivered .. It only took us less than 3 hours. I sat down, test drove, sign papers, on my way with my new car. Once again THANK YOU SO MUCH Anthony!! I’ll recommend you to all my friends and family ! More
by Caliente4me
Employees Worked With
Anthony Lopez
September 29, 2020
I visited this dealership in mid-August. We were searching for a good used car that was good on gas. I am with USAA. They offer a car buying service thru TrueCar. We found a 2015 Hyundai Elantra. Tr searching for a good used car that was good on gas. I am with USAA. They offer a car buying service thru TrueCar. We found a 2015 Hyundai Elantra. TrueCar offered a discounted price of $5838. When I went to sign the contract, I made the mistake of letting the finance dept. focus me on the final price for the car after taxes. When I went home to complete my financing with USAA I noticed the sale price was changed from $5838 to $6094. This changed the whole price of the car! I thought it was just a mistake. Nope! They knew they changed it and wouldn't budge on changing the price. Transparency and honesty are out the door. So, if you buy a car from these people, take your calculator and ADD EACH AND EVERY LINE of the financial contract. Also, make sure the taxes are correct. Orange County charges 6% for sales tax, .5% for County Sales tax. Universal Hyundai adds another $75 under the county tax line on their financial document. I tried reaching out to Lori Bautista, Customer Relations Manger. But never got a response. So, beware. Take your calculator and take another person to listen to everything they say. Fast talkers and DO NOT give them the opportunity to distract you with pointing out the bottom number. LOOK AT THE SALES PRICE and make sure it is correct. More
by mwhite34
September 28, 2020
Universal Nissan is an exceptional dealership thanks to the staff and management. I am always treated with the utmost respect and everyone is very cordial and attentive. In particular, my sales rep, Jose the staff and management. I am always treated with the utmost respect and everyone is very cordial and attentive. In particular, my sales rep, Jose Zayas and Ruben Matos, in Finance. On a scale of 1 - 10 And ten being the very best, Universal Nissan gets a 20 for all it does!!!!! Thank you for all you do!!! Wendell Brown More
by bobcat4164
Employees Worked With
Jose Zayas, Ruben Matos, Reinaldo Matos
September 25, 2020
I went to Universal Hyundai this week looking for the 2021 Sonata and was paired up with Justin Salazar as my salesperson. From the start he asked what was important to me in the car and found a vehicle 2021 Sonata and was paired up with Justin Salazar as my salesperson. From the start he asked what was important to me in the car and found a vehicle that far exceeded my expectations but still met my needs financially. It felt like I was buying a car from a friend and not a pushy sales guy. Thanks Justin!! More
by ccorl1977
Employees Worked With
September 15, 2020
We bought a 2019 Tucson from Jennifer 2 weeks ago. Since we knew which car we wanted, we were able to get started with the paperwork (you know, the fun part). It was relatively painless which is a really go we knew which car we wanted, we were able to get started with the paperwork (you know, the fun part). It was relatively painless which is a really good thing. After we got home, I needed to ask a question and received a very quick response. All in all, we were very pleased with all the folks we worked with! More
by Dwest
September 13, 2020
I love Universal Hyundai. Carlos Roman sold my husband & myself 2 2020 Santa Fe's in the past 3 weeks and he was great! Carlos is very knowledgeable and very friendly. My car buying experience at Universal myself 2 2020 Santa Fe's in the past 3 weeks and he was great! Carlos is very knowledgeable and very friendly. My car buying experience at Universal was amazing and I would recommend it to everyone! More
by Katie
Employees Worked With
