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Universal Hyundai

Orlando, FL

4.4
4,314 Reviews
Dear Valued Customer, Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Hyundai? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12801 South Orange Blossom Trail

Orlando, FL

32837

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Showing 4,314 reviews

September 15, 2024

Very professional and kindly person. Know your jobs and had fully trained and experienced in your industry More

by MIKERODRIGUEZ1992
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexis Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Alegre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Universal Hyundai responded

Hello Mike: Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

September 14, 2024

The dealership was able to locate a specific vehicle that fit our family’s needs. More

by Brian K
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Kristan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Riquel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alejandro
Sep 14, 2024 -

Universal Hyundai responded

Brian, Here at Universal Hyundai, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Alejandro, and it was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

September 14, 2024

They contacted me several times and kept me inform. A quick response and very helpful on purchase of my car. More

by Roberta
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Prosper Njorn
Sep 14, 2024 -

Universal Hyundai responded

Roberta, Here at Universal Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Prosper, and it was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

September 14, 2024

Fabio, Alexis and Hector attended me outstandingly well. I was truly impressed by how smooth, and quick the process was. They made me comfortable in my decision making, helping me pick the perfect car for m More

by Britney Ortega
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hector Riquel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexis Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simo Bassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Monsalve, Fabio Ventura
Sep 14, 2024 -

Universal Hyundai responded

Britney, we’re so glad to hear you had a fantastic experience at Universal Hyundai. Customer satisfaction is at the heart of everything we do, and it’s wonderful to know that our team made a positive impact on your visit. Thanks for sharing your feedback! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

September 12, 2024

Amazing dealer and team for any car that you need, very professional team Eric Matos always do the best ,excellent 5 start More

by Maceiro_3397
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Matos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Giovanne Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob McNeely
Sep 13, 2024 -

Universal Hyundai responded

Thank you so much for your kind words for Eric and for taking the time to leave us this wonderful feedback! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

September 12, 2024

Universal Hyundai was a great experience. They treated us respectfully and did not pressure us. More

by NOMAIL4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Kristan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Redford
Sep 12, 2024 -

Universal Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Universal Hyundai. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

September 12, 2024

I always have a good experience at this location. They are very friendly & helpful. Currently my car is there & they have identified that both of my front wheel hub assemblies are bad. This is a seri More

by Yoshi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Fuentes, Rhoda Allen
Sep 12, 2024 -

Universal Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

Sep 12, 2024 -

Universal Hyundai responded

Yoshi, Here at Universal Hyundai, customer satisfaction is our #1 priority. We always do our best to ensure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Rhoda and Victor. It was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

September 11, 2024

The dealership is good. We previously bought a Nissan from them. This time we were somewhat disappointed with the salesman's follow up. More

by FREDEPETERSEN25
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Hernandez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

Universal Hyundai responded

Fred, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

September 09, 2024

Robert had great customer service it was a great experience thank you Robert for everything!! More

by Thebane
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddy Matos 5 star , Robert Redford
Sep 09, 2024 -

Universal Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Robert met your expectations. Thank you again for choosing Universal Hyundai. We look forward to having you as one of our valued customers for many more years to come! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

September 09, 2024

To avoid this dealership, their service center is one of the worst ever. They make you wait over the phone for 1/2hours, hung up, or send you to their text message. No one calls or follow up on the repair More

by k.ghajar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andres Garces
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Mejia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Giovanni Perez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario, Rhoda Allen
Sep 11, 2024 -

Universal Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Gina Nava Reputation Manager gnava1@universalhyundai.com

Sep 12, 2024 -

Universal Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Gina Nava Reputation Manager gnava1@universalhyundai.com

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