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Universal Hyundai

Orlando, FL

4.4
4,314 Reviews
Dear Valued Customer, Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Hyundai? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
Contact Dealership

12801 South Orange Blossom Trail

Orlando, FL

32837

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Showing 4,314 reviews

July 05, 2024

Very professional and efficient. Great people selling a great brand. Looking forward to a long relationship. More

by KERRYWHEYWOOD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hector Riquel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexis Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simo Bassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2024 -

Universal Hyundai responded

Kerry, thank you for choosing Universal Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

July 04, 2024

Fui por una mensualidad y me la cambiaron en último momento. El carro solo lo usé una semana y lleva tre semanas en el dealer. Cómo creen que me siento. More

by Hava1021
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jose Cepeda
2.0
This rating includes all reviews, with more weight given to recent reviews.
Simo Bassi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : darrin diaz
Jul 04, 2024 -

Universal Hyundai responded

Gracias por enviar sus comentarios, y nos disculpamos de antemano por no brindarle una experiencia de servicio excepcional. Nunca nos ha gustado ver que nuestro servicio no cumplió con los estándares que los clientes esperan, pero reseñas como esta nos ayudan a mejorar. Si no le importa comunicarse con nosotros para que podamos hablar directamente, nos encantaría abordar sus inquietudes en detalle. Gina Nava Gerente de Reputación gnava1@universalhyundai.com

June 23, 2024

Service was fast, easy, and friendly. Everything went by very smoothly and the place was nice and clean. More

by MERMAID.AQUA478
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan Murillo
Jun 24, 2024 -

Universal Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

June 21, 2024

If you bring your car for repair to will be ripoff warranty, good luck and run away. More

by Iglesiasluis9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victor
Jun 24, 2024 -

Universal Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Gina Nava Reputation Manager gnava1@universalhyundai.com

Jun 25, 2024 -

Universal Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Gina Nava Reputation Manager gnava1@universalhyundai.com

June 20, 2024

Errol took the time to listen to what we wanted in a vehicle and he aided us in achieving this. Errol was attentive, interested in what we said, and was very helpful. He even called us a few days after More

by JAY Ellis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Monsalve, Errol Gillette
Jun 21, 2024 -

Universal Hyundai responded

It's great to hear that Errol was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Universal Hyundai! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

June 19, 2024

Mr. Gillette was incredibly helpful during the purchase of a new Hyundai Venue. He helped me identify the right car for my needs and made the process as smooth as possible. More

by joseprescod
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hector Riquel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexis Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Errol Gillette
Jun 19, 2024 -

Universal Hyundai responded

It's great to hear that Errol was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Universal Hyundai! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

June 17, 2024

While the people working in this dealership are fairly friendly, and they initially try to be helpful, if you are not buying on their terms, they will make you wait and create ridiculous situations. Pl More

by NataliaG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gina Nava
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Universal Hyundai responded

Natalia, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Gina Nava Reputation Manager gnava1@universalhyundai.com

Jun 21, 2024 -

Universal Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Gina Nava Reputation Manager gnava1@universalhyundai.com

June 17, 2024

Attentive to customer needs. Friendly and polite staff. Dealership clean and well managed. Good service personnel. More

by KENSTEELE55
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mustapha Bernannou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Cacciola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : King, Billy
Jun 17, 2024 -

Universal Hyundai responded

Thank you for your kind review! We’re happy to pass along your comments to the team here at Universal Hyundai! If you ever need anything else from us, please feel free to give us a call or stop by. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

June 16, 2024

Great communication pleased with outcome. The team with above and beyond to help me get the vehicle I wanted More

by ANGELOSANTI08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hector Riquel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mustapha Bernannou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob McNeely
Jun 17, 2024 -

Universal Hyundai responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Universal Hyundai! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

June 16, 2024

Everyone was friendly and explained everything clearly. They did not pressure us to buy but presented everything professionally allowing us to make our own decisions. I would strongly recommend them for More

by rhdmkd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos DeJesus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Redford, Jacob McNeely
Jun 17, 2024 -

Universal Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

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