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Universal Hyundai

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
4,249 Reviews
Dear Valued Customer, Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Hyundai? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12801 South Orange Blossom Trail

Orlando, FL

32837

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Showing 4,249 reviews

April 17, 2023

Excellent service , eric helped me a lot regarding the purchase of my car. High recommend. More

by ALI1993_29
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ericmelec Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2023 -

Universal Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

April 16, 2023

Great overall experience from salesperson, to manager and staff. they were all very courteous, friendly and knowledgeable. Couldn’t ask for a better team to help me purchase my new Genesis GV 70. More

by JLEONVAZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hector Riquel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simo Bassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janlique Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2023 -

Universal Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We’re glad to hear we delivered such a great experience! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

April 16, 2023

They were very professional. They help me to get the best choice. I am very happy with my Nissan Rogue. More

by NO2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angelo
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Apr 17, 2023 -

Universal Hyundai responded

Thank you so much for choosing Universal Hyundai! Congrats on your new purchase, and let us know if we can be of any more assistance! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

April 15, 2023

Matt Sanchez was friendly, professional, patient and knowledgeable. I highly recommend asking for him when looking to purchase a new vehicle. More

by uefb4svh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Sanchez
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Apr 16, 2023 -

Universal Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Matt to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

April 14, 2023

Everything went well, except I was told the service would take 2 hours, 2.5 hours max, and it ended up taking more than 3 hours More

by nicosawicki
Recommend Dealer
Yes
Employees Worked With
Manny
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Apr 16, 2023 -

Universal Hyundai responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Gina Nava Reputation Manager gnava1@universalhyundai.com

April 14, 2023

A regular 15k service took almost 6 hours to be completed something that will take maybe an hour More

by luisgtorresc
Recommend Dealer
No
Employees Worked With
NA
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Apr 17, 2023 -

Universal Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Gina Nava Reputation Manager gnava1@universalhyundai.com

April 14, 2023

Yes Yes 5 The service rep was very good and the service was fairly fast More

by INVINETOM
Recommend Dealer
Yes
Employees Worked With
5
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Apr 16, 2023 -

Universal Hyundai responded

Thank you for choosing Universal Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

April 14, 2023

All seems working hard but not enough sales staff to handle the number of new customers. Come with waiting room which can be video screen describing salient features n upfront expression of real start o More

by BOWH1966
Recommend Dealer
No
Employees Worked With
Simo Bassi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Simo Bassi
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Apr 17, 2023 -

Universal Hyundai responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Gina Nava Reputation Manager gnava1@universalhyundai.com

April 13, 2023

Quick diagnostic and fix. The advisor communicated clearly with me and gave me my options clear a precise. More

by ALSPLITTER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Alegre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramces Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnathan Weidner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Cacciola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gilbert Gregory, Nick Gomez, Kesia Rivera, Jonathan Writtenberry
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Apr 14, 2023 -

Universal Hyundai responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

April 13, 2023

Carlos was very knowledgeable and respected our time. He was professional and thorough. He took the time needed to explain the process of buying a new vehicle. More

by KADABERG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos DeJesus
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2023 -

Universal Hyundai responded

Thanks for sharing your thoughts about your experience with Universal Hyundai. We appreciate your business and hope to see you again soon! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

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