Universal Hyundai

An unfortunate experience at Universal Hyundai of Orlando Regardless of the current lack of inventory, selling a scratched-up car, like new, is unacceptable. The seller Jennifer, very kind indeed, Orlando Regardless of the current lack of inventory, selling a scratched-up car, like new, is unacceptable. The seller Jennifer, very kind indeed, claims that she had no knowledge of this. It is hard to believe that an apparently "Brand New" car comes directly from the manufacturer with places, where someone obviously sands it to solve a problem. It is difficult to detect something like this, when you go to buy a car at a dealer, trusting that you are buying a Brand New car and not knowing where to look. Whether whoever was selling it was aware of this or not, that's not my problem as a customer. I paid for a new car and by the way 5000 dollars above its real price. Before writing this review, I gave the seller the opportunity to solve the problem, according to her, she did everything possible to help, she spoke with the service manager, who according to her, agreed that he would call me, however, nobody called me to solve the problem, after having sold a car in these conditions, words are not enough, you have to follow up, mainly from where the problem was created, which was in the sale, until the solution is found same. They cannot pass on to me the problem that they created by selling a car that was not in optimal conditions to catalog it Brand New, so that I call the service manager or whoever, to solve the problem, I am the client and I paid, they are the ones who have to worry and take care of solving it, who were the ones who created the problem. Therefore my warning, if you do not want to go to a dealer with a magnifying glass to check the car from start to finish, do not go to this dealer. More

David was great and a big help to us. Definitely going to be coming back because of him. Definitely going to be coming back because of him. More

Great customer services from Yadriel and Ramses. Both make the great experience at the time I buy my car. Both make the great experience at the time I buy my car. More

David tiene excelente atención al cliente, es una persona amable, comprometido en las necesidades que tenemos cada uno, agota todos los recursos para que todos salgamos con nuestro vehículo, súper atento y s amable, comprometido en las necesidades que tenemos cada uno, agota todos los recursos para que todos salgamos con nuestro vehículo, súper atento y servicial aun después que ya se hiciera el negocio del vehículo? Lo recomiendo 100% el ya nos a ayudado a sacar 2 vehículos! Muchas gracias por tu servicio More

I have purchased 2 vehicles in less then a year and it seem that things change after my first purchase. seem that things change after my first purchase. More

David was absolutely amazing. He was so great in helping me get my very first car. Thank you so much for all of your help!! He was so great in helping me get my very first car. Thank you so much for all of your help!! More

Excelente servicio buen trato mucho profesionalismo lo recomendamos para nuestra familia gran familiaridad muchísimas gracias por todo recomendamos para nuestra familia gran familiaridad muchísimas gracias por todo More

Their customer service was incredibly above what I expected. Thank you! I love my SUV expected. Thank you! I love my SUV More

I WILL NEVER DEAL WITH THEM AGAIN! I feel it was all a scam, a typical bait and switch! The car was listed for 5,999. they came back with a price of over $10,000.! when questioning wh I feel it was all a scam, a typical bait and switch! The car was listed for 5,999. they came back with a price of over $10,000.! when questioning why, I was told that $2,000 was tacked on $1,000for NOT having a trade in and $1,000 for NOT financing. When speaking to the manager he finally told me that he would sell me the car for $7,000. but I needed to get it with in 24 hours since the car was on the lot for 108 days and was going to auction. An appointment was set up for the next day at 2pm . We had 2 confirmation e mails and 2 phone calls, they wanted to know when we were on our way, (Which was a 2 1/2 hour drive) if we had insurance on the car etc. and at 1:47 13 minutes before we arrived I received a phone call that they sold the car!! But come in anyway since we were almost there because they said they had other cars that were comparable to what we saw only to show us cars for $13,000 and up. I do not being lied to or treated that way. I do not feel that they are reputable in any way. I give one stars because they didn't have an option where I could have given 0!! More

This is my 4th car from this dealership. The staff is always enthusiastic, warm, and very thorough - taking time to ensure that you always fully understand the vehicles and finance options The staff is always enthusiastic, warm, and very thorough - taking time to ensure that you always fully understand the vehicles and finance options and details. I will most certainly be purchasing my next car from them. More