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Universal Mitsubishi
Sherman Oaks, CA
2,145 Reviews
If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded.
We offer our customers the utmost in quality vehicles, sales and customer service. Our highly-trained staff members are friendly, knowledgeable and happy to thoroughly answer any questions or concerns you might have regarding billing, payment options, vehicle financing, vehicle availability and more.
Our primary goal is to continue an ongoing commitment to superior service, ensuring the needs of our customers are always met. Please let us know if there is an area in which we can improve our business, as we constantly strive to enhance our Dealership for valued drivers like you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,145 reviews
October 31, 2025
Service center was very helpful! Took care of a recall on our 2015 Outlander and were very friendly and timely. Thanks so much! Took care of a recall on our 2015 Outlander and were very friendly and timely. Thanks so much! More
by MLB88
Verified CustomerEmployees Worked With
October 31, 2025
Service center always helps me with my bmw i purchased from there dealership. The manager Paul is great to me and always takes care of my needs! from there dealership. The manager Paul is great to me and always takes care of my needs! More
by EDDIE.S1410
Employees Worked With
October 28, 2025
Outstanding! !! Appreciate you, Armen and everyone at Universal Mitsubishi. Armenia always super helpful. Thank you. !! Appreciate you, Armen and everyone at Universal Mitsubishi. Armenia always super helpful. Thank you. More
by SHERRYJUNE2003
October 25, 2025
Exceptional service the service team very accommodating repairs are completed in a timely manner matter repairs are completed in a timely manner matter More
by gabfedan
October 23, 2025
n a time when customer service often feels lackluster—rushed appointments, vague explanations, and a sense of being just another number—Paul at Mitsubishi Van Nuys delivers a level of care and lackluster—rushed appointments, vague explanations, and a sense of being just another number—Paul at Mitsubishi Van Nuys delivers a level of care and professionalism that is truly remarkable. I brought my classic 3000 Spyder in for service, and Paul turned what could have been a frustrating experience into a seamless, stress-free process. From start to finish, he excelled at every single step. Paul listened carefully to my concerns about the vehicle, and took the time to thoroughly explain the service process, ensuring I understood what was needed and why. He coordinated with the service team to provide a detailed inspection, kept me updated with clear and timely communication, and even took care of a few additional issues. When the service was complete, Paul personally followed up to confirm everything. If you’re looking for top-tier service at Mitsubishi Van Nuys, Paul is your go-to. He’s not just a service rep; he’s the gold standard for what customer service should be. Thank you, Paul, for restoring my faith in dealership service departments! I wholeheartedly recommend Mitsubishi Van Nuys for anyone seeking expertise and outstanding care. More
by ITGR
Employees Worked With
October 23, 2025
My Service Technician, Armen, was very pleasant and helped to get my son's vehicle serviced. The check in was quick, the appointment time was kept, the service was completed in a timely manner. I also helped to get my son's vehicle serviced. The check in was quick, the appointment time was kept, the service was completed in a timely manner. I also sat in the customer waiting room which was clean and comfortable. More
by LEETLA
Employees Worked With
October 21, 2025
The Service center staff is top notch. Both service center advisors are honest and professional . Both service center advisors are honest and professional . More
by ctroncale
October 18, 2025
Service was quick. Service advisor Armen informs and updates in a very timely manner. Overall this would be my go-to service center for my mitsubishi. Service advisor Armen informs and updates in a very timely manner. Overall this would be my go-to service center for my mitsubishi. More
by BVRP30
Employees Worked With
October 17, 2025
Always responsive, always mindful of costs and time, and friendly to work with. If you have a Mitsubishi, this is the place to get work done. friendly to work with. If you have a Mitsubishi, this is the place to get work done. More
by JUSTIN THORNE
Employees Worked With
