Universal Mitsubishi

Paul and the team are great! They moved to a new bigger location. Always good service They moved to a new bigger location. Always good service More

Very clear in identifying issues, presenting options, and sticking to an action plan. It took extra time only waiting for a part to arrive over the weekend, but then the repair was done quickly in the mornin sticking to an action plan. It took extra time only waiting for a part to arrive over the weekend, but then the repair was done quickly in the morning the part arrived after the weekend. More

i look forward to getting my car serviced here. Armen is a great, the mechanics are great, frost desk lady Tiki is great. 5 stars Armen is a great, the mechanics are great, frost desk lady Tiki is great. 5 stars More

I recently had the pleasure of purchasing a vehicle from Universal Mitsubishi, and I cannot recommend them highly enough. The entire process was seamless and enjoyable. A special shout-out to Andy, the Sal Universal Mitsubishi, and I cannot recommend them highly enough. The entire process was seamless and enjoyable. A special shout-out to Andy, the Sales Manager, who was absolutely fantastic. His intelligence, sharp wit, and professional demeanor made all the difference. He was incredibly accommodating, attentive to my needs, and worked hard to ensure I got the best deal possible. The level of service here is unmatched. If I am ever in the market for another car, I will not hesitate to return to Universal Mitsubishi. They have earned a customer for life! Thank you, Andy and the team! More

Excellent The Best service is always professional service manager understand my needs I always love to come back there thank you 😊 manager understand my needs I always love to come back there thank you 😊 More

Great and efficient service and friendly staff. Paul is a true professional with excellent customer skills. Paul is a true professional with excellent customer skills. More

Excellent service, fast and appointment is being followed as promised.Follow for more information regarding the car has been communicated to me . as promised.Follow for more information regarding the car has been communicated to me . More

Very efficient and easy process to dropoff and pickup the vehicle. Paul always communicates any issues or concerns and keeps me updated throughout the service process. vehicle. Paul always communicates any issues or concerns and keeps me updated throughout the service process. More

BUYER BEWARE! We purchased a vehicle from this dealership on 12/04/25, and our experience has been extremely disappointing. I have filed formal complaints with the We purchased a vehicle from this dealership on 12/04/25, and our experience has been extremely disappointing. I have filed formal complaints with the California Attorney General’s Office and the DMV. If you have experienced similar business practices with this dealership, I strongly encourage you to report it as well so this behavior does not continue. Businesses like this should not be allowed to do business. Issue #1 – Defective Tire & Broken Promise of Reimbursement At delivery, the tire pressure monitoring system showed one tire was low. We immediately raised concern that the tire could be leaking. Bobby, the sales representative, assured us it was not leaking and stated that if the tire turned out to be defective, we should replace it and submit the receipt for reimbursement. The tire continued losing air and ultimately had to be replaced (could not be patched due to the location of the leak). We submitted documentation and requested reimbursement on 12/30/25. On 01/01/26, Bobby called and offered to reimburse only half the cost — something that was never discussed or agreed to at the time of purchase. The agreement was for full reimbursement if the tire was defective. He said he would speak with the general manager. We followed up again on January 15. Issue #2 – Incomplete Key Fob & Missing Emergency Key The vehicle was delivered with only one after market key fob, and that fob is incomplete — it does not contain the manual emergency key that is designed to be housed inside it. I emailed on 01/18/26 and provided photographs documenting the missing key. I never received a response. The fact that we were given only one incomplete key fob makes this even more problematic. Management Escalation & No Resolution On 01/22/26, I escalated both issues to Sales Manager Carlos De La Luz. He acknowledged the matter and stated he needed time to assess and hoped to reach an amicable resolution. We spoke by phone on January 23, and he said he would look into both the tire reimbursement and creating a proper key. After receiving no update, I followed up in writing again on January 29 requesting a status update and timeline. There has been no response since. More

I finally met a great lady T. BOGHOSIAN A wonderful person trustful honest straight to the point and amazing way she deals with clients BOGHOSIAN A wonderful person trustful honest straight to the point and amazing way she deals with clients More