Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Universal Mitsubishi
Sherman Oaks, CA
2,182 Reviews
If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded.
We offer our customers the utmost in quality vehicles, sales and customer service. Our highly-trained staff members are friendly, knowledgeable and happy to thoroughly answer any questions or concerns you might have regarding billing, payment options, vehicle financing, vehicle availability and more.
Our primary goal is to continue an ongoing commitment to superior service, ensuring the needs of our customers are always met. Please let us know if there is an area in which we can improve our business, as we constantly strive to enhance our Dealership for valued drivers like you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,182 reviews
January 28, 2026
They sold me a Toyota Mirai when they know those cars has not value in the market , the sold me a Mirai 2019 in $11,700 paid in full. The give any previous service to the vehicle before sale , the run my c not value in the market , the sold me a Mirai 2019 in $11,700 paid in full. The give any previous service to the vehicle before sale , the run my credit without my consent , the report to the DMV that prose sold was 9k , the apply to the irs credit without explanation. Now I’m stoke with a car that I can’t use neither resale. I requested an exchange and explanation , but they just inngnore me . The sales man and the manager were so nice when I was there , I even I tried to tip the sales sales man cuz he said they not work for commissions. But he laughed and said : keep your pennies for the car cuz you will need it . No worries !!! . Now I know what he means by that. More
by Giovaniv028
Employees Worked With
Verified CustomerJanuary 25, 2026
Great service, very informative. Went above and beyond expectations. Friendly and welcoming customer service representatives. Went above and beyond expectations. Friendly and welcoming customer service representatives. More
by ryanabundis18
Employees Worked With
January 19, 2026
Armen is always knowledgeable and accommodating. Took care of all of our needs. He always welcomes us back. Took care of all of our needs. He always welcomes us back. More
by barbie-and-ken
Employees Worked With
January 13, 2026
We had a wonderful experience at Universal Mitsubishi! Everyone was so great - Zakk, Andy, Tiki - all so nice and helpful. Highly recommend! Everyone was so great - Zakk, Andy, Tiki - all so nice and helpful. Highly recommend! More
by suepfalzer
January 12, 2026
I took my 98 3000gt vr4 in to get serviced. They did a great job and more than addressed all my issues. Amazing customer service and follow ups. They did a great job and more than addressed all my issues. Amazing customer service and follow ups. More
by ZWEILER27
January 11, 2026
Tiki is a great individual who makes your life easier with nice attitude and professional job . I bought a car almost 3 yrs ago, but I am still in contact with that dealer all the time. A to Z they were with nice attitude and professional job . I bought a car almost 3 yrs ago, but I am still in contact with that dealer all the time. A to Z they were awesome and still are. Customer service ,sales, part ,service department .... Tiki ,Bob ,Zakk , Armen, Paul and the rest are the best of the best. More
by edvar111
January 11, 2026
Armen is always on it and gets you on your way , he is the best the best More
by MIDOLOR1
Employees Worked With
January 09, 2026
Finally plastic cover sheet on seat, handle and number card were there you didn't clean it out. But thank you for the service and so kind. Thank you. card were there you didn't clean it out. But thank you for the service and so kind. Thank you. More
by JLGRACEJS
Employees Worked With
January 06, 2026
I enjoyed the buying process with this dealership - I felt that Zakk was up front about everything from the very start of walking into the dealership. He answered all of my questions directly and simply felt that Zakk was up front about everything from the very start of walking into the dealership. He answered all of my questions directly and simply without trying to beat around the bush or “selling” anything More
by ROHO78
Employees Worked With
