Universal Mitsubishi

I cannot say enough wonderful things about Paul T. and the incredible service he provided for my Mitsubishi Montero. From the very beginning, he was attentive, kind, and truly professional. He took th and the incredible service he provided for my Mitsubishi Montero. From the very beginning, he was attentive, kind, and truly professional. He took the time to listen, explain everything clearly, and made sure I felt comfortable and informed every step of the way. Paul stands out as the most respectful, fair, and genuine service professional I have ever encountered. His dedication to excellent customer care went above and beyond my expectations. In all my years of car ownership, I have never experienced such a high level of service. I left with complete confidence and peace of mind. He is an absolute asset to Mitsubishi, and I would recommend his service to anyone without hesitation. More

Excellent customer service as always! Thank you very much, Armen, as well as the entire team! Thank you very much, Armen, as well as the entire team! More

Paul was again very accommodating with my vehicle and made sure everything was taken care of in a timely fashion for the best price! made sure everything was taken care of in a timely fashion for the best price! More

Paul was again very accommodating with my vehicle and made sure everything was taken care of in a timely fashion for the best price! made sure everything was taken care of in a timely fashion for the best price! More

I am new to LA and when researching places to have my car serviced, I saw mixed reviews on Universal Mitsubishi - but each negative review had a well reasoned and articulated response from the dealership, so serviced, I saw mixed reviews on Universal Mitsubishi - but each negative review had a well reasoned and articulated response from the dealership, so I rolled the dice. I could not be happier with the service I received - Paul, the service manager listened to my concerns and carried out a full inspection - and gave me the news I was hoping for - he could have made something up - the car just having travelled 2,300 miles - but was honest and thorough. I am so glad I came to Universal - could not recommend them highly enough. More

Great staff and quick professional service. Work was done in a timely manner and all questions and concerns taken care of. Work was done in a timely manner and all questions and concerns taken care of. More

We had an all-around excellent experience at this dealership. We contacted them through the internet and Tiki was very responsive and gave all the information we need to make a decision to purchase dealership. We contacted them through the internet and Tiki was very responsive and gave all the information we need to make a decision to purchase via text without any sales pressure. We were working on a very limited time frame, and they were very patient and stayed late to get the deal done. Stuart was very knowledgeable and informative about the car and walked us through everything comfortable. He was very personable, relatable and helpful. His manager also worked hard to get the deal done for us efficiently, leaving us more than satisfied. Tiki also walked us through signing the contract in a timely manner. Thank you, Team at Universal Mitsubishi for helping us purchase an amazing car! More

. I needed to change my breaks but they took 3 hours only to tell me my brakes were bad??? This could’ve been done in 30 minutes. to tell me my brakes were bad??? This could’ve been done in 30 minutes. More

Great customer service experience! ! Thanks!!! Fast, efficient, experienced, nice, knowledgeable, friendly, detailed, patient, and clean. ! Thanks!!! Fast, efficient, experienced, nice, knowledgeable, friendly, detailed, patient, and clean. More

Everyone was pleasant, direct and amiable. The work got done in the subscribed hierarchy accurately and without sales pressure. J.C, Andy, and Carlos took the long way around to finish the d The work got done in the subscribed hierarchy accurately and without sales pressure. J.C, Andy, and Carlos took the long way around to finish the deal, but it did get done. More