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Universal Mitsubishi
Sherman Oaks, CA
2,088 Reviews
If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded.
We offer our customers the utmost in quality vehicles, sales and customer service. Our highly-trained staff members are friendly, knowledgeable and happy to thoroughly answer any questions or concerns you might have regarding billing, payment options, vehicle financing, vehicle availability and more.
Our primary goal is to continue an ongoing commitment to superior service, ensuring the needs of our customers are always met. Please let us know if there is an area in which we can improve our business, as we constantly strive to enhance our Dealership for valued drivers like you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,088 reviews
January 13, 2024
Saul and Tiki were just wonderful to work with. Had been going back and forth with Tiki for a few months as I was navigating whether it was time to buy. Her patience paid off because when I was rea Had been going back and forth with Tiki for a few months as I was navigating whether it was time to buy. Her patience paid off because when I was ready I was very informed about what my options were and what I could expect before stepping on the lot. Saul was great at showing me the car, answering my questions, and navigating me through some issues that the car had developed sitting inside the showroom. Great experience! More
by andyprediletto
Verified Customer
January 07, 2024
Armen is so kind, helpful and very courteous! He is my go to guy. He delivers above and beyond of my expectation always! He is my go to guy. He delivers above and beyond of my expectation always! More
by missyshioji
Employees Worked With
December 31, 2023
I have to say I've been to many different dealerships, but no one treated me like Paul from Mitsubishi. Great service and gave me a thorough and detailed explanation of all my cars needs. Thank you Paul!! but no one treated me like Paul from Mitsubishi. Great service and gave me a thorough and detailed explanation of all my cars needs. Thank you Paul!!! More
by Garo Shak
Employees Worked With
December 28, 2023
Universal Mitsubishi always provides excellent customer service. The staff are friendly & the waiting area is always clean. service. The staff are friendly & the waiting area is always clean. More
by eboy62594
Employees Worked With
December 22, 2023
I cannot thank Paul enough for his guidance and fixing my car. I told him my situation with the vehicle and he helped get the most value out of car with limited cost to service it. car. I told him my situation with the vehicle and he helped get the most value out of car with limited cost to service it. More
by JACK
December 21, 2023
Awesome service department. Paul is always helpful and makes it easy to schedule and take care of all maintenance needs. Paul is always helpful and makes it easy to schedule and take care of all maintenance needs. More
by ALEX@DAQFX.COM
Employees Worked With
December 20, 2023
Always kind and polite, you can rely on us with confidence.Thank you very much! confidence.Thank you very much! More
by SHINTARO
Employees Worked With
December 16, 2023
The dealer answers questions very professional and gets supporting documents ready for us to verify information about the car. The car we bought is exactly like what’s stated in the ads. supporting documents ready for us to verify information about the car. The car we bought is exactly like what’s stated in the ads. More
by CHERYL.SFCHI
December 16, 2023
Good service advisors and technicians. Always willing to help customers with their concerns and issues. Thank you guys. Always willing to help customers with their concerns and issues. Thank you guys. More
by mjvc50
December 13, 2023
I have had to return several times for the finance person and Bobby have not been transparent with me about financing. I have had to return several times due to oversights on their part. and Bobby have not been transparent with me about financing. I have had to return several times due to oversights on their part. More
by MRXGUTIERREZ
