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Universal Mitsubishi
Sherman Oaks, CA
2,058 Reviews
If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded.
We offer our customers the utmost in quality vehicles, sales and customer service. Our highly-trained staff members are friendly, knowledgeable and happy to thoroughly answer any questions or concerns you might have regarding billing, payment options, vehicle financing, vehicle availability and more.
Our primary goal is to continue an ongoing commitment to superior service, ensuring the needs of our customers are always met. Please let us know if there is an area in which we can improve our business, as we constantly strive to enhance our Dealership for valued drivers like you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,058 reviews
February 11, 2023
As always, the team at Universal Mitsubishi set the bar for quality service and positive customer experience. Today, I went in to have service done for my 2019 Mitsubishi Mirage. Paul and his service dep for quality service and positive customer experience. Today, I went in to have service done for my 2019 Mitsubishi Mirage. Paul and his service department team are top notch. They are true professionals and deliver outstanding service! More
by tc.hulburd
Verified Customer
February 09, 2023
***COMPLETELY SATISFIED with THE EXPERIENCE*** On January 28, 2023, my daughter & I paid a visit to UM, Sherman Oaks. At first entry, greeted by the lovely Maria @ the front desk. Immediately, point January 28, 2023, my daughter & I paid a visit to UM, Sherman Oaks. At first entry, greeted by the lovely Maria @ the front desk. Immediately, pointed us in the direction to Zakk Kim's desk. Such a lovely, helpful and informative salesman. Long story short, we made the purchase of the vehicle we were interested in. A 2016 Mitsubishi, Outlander SEL. What a beauty......what a smooth ride. Bobby was awesome......and what can I say about Tiki, that hasn't been said already. She is beyond......any wonderful compliment about her, please imagine 10-fold. My daughter & I enjoyed our brief time there. Zakk, was such a great person to speak to in regard to what we were in search for and what we could do to make the experience far beyond our expectations. Thank YOU, Universal Mitsubishi, for the great service, great coffee and above all great staff. ***OVERALL, would most DEFINITELY recommend*** More
by Lesliecobar@yahoo.com
February 08, 2023
The experience was quick and easy and got a good oil change done and customer service was great change done and customer service was great More
by JOSEPHCORTEZ1416
February 05, 2023
very communcative and quick. i was explained what i was getting for the service being done to my car i was explained what i was getting for the service being done to my car More
by gotenks266
February 04, 2023
Great customer service! Extremely helpful and all done with a smile. Knowledgeable, courteous and extremely efficient. Extremely helpful and all done with a smile. Knowledgeable, courteous and extremely efficient. More
by Judy
January 30, 2023
Helpful and always fits us into their scheduled. I know they’re busy, but they do their best to complete the service quickly. I know they’re busy, but they do their best to complete the service quickly. More
by MARLEENE_H25
Employees Worked With
January 30, 2023
Best service ever! Paul is the best will definitely come back any time I need service in the future Paul is the best will definitely come back any time I need service in the future More
by ANDREW_DBR
January 30, 2023
Always love taking my vehicle to this location. Paul and Armen from service department they go over with all yours questions they explained every detail very professional. Thanks you guys you are t Paul and Armen from service department they go over with all yours questions they explained every detail very professional. Thanks you guys you are the best. More
by RINCONMANNY
January 28, 2023
I had a pleasant experience at the Mitsubishi dealership. Everyone were professional, welcoming and not pushy. Very easy and smooth transaction. Thank you Everyone were professional, welcoming and not pushy. Very easy and smooth transaction. Thank you More
by elainekrim
January 26, 2023
I came in for my car's scheduled maintenance. I was in and out in about two hours (this was on a Tuesday coming in at 8am when they open). While waiting I worked on my laptop in the customer loun I was in and out in about two hours (this was on a Tuesday coming in at 8am when they open). While waiting I worked on my laptop in the customer lounge which has a spacious work table and a nearby power outlet to plug into. You can also connect to their complimentary wifi internet. As usual, Paul gave me outstanding service and the price was fair. I've been a customer for over a decade and will keep returning as long as my car is running. More
by htinla
