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Universal Nissan

Orlando, FL

4.5
2,614 Reviews
Dear Valued Customer, Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Nissan? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
Contact Dealership

12785 South Orange Blossom Trail,

Orlando, FL

32837

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Showing 2,614 reviews

July 30, 2025

Great company. I received excellent service and would recommend them to my friends and family. Great experience! More

by Bezollars
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Priestley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis CJ Joseph
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Espinal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2025 -

Universal Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

July 27, 2025

Jeff the salesman was great. Did not presser me and always kept me up dated More

by gd2be
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff
Jul 30, 2025 -

Universal Nissan responded

Thank you for choosing Universal Nissan. Your feedback and rating mean a lot to us. We're glad Jeff was able to help, and we hope to see you again! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

July 26, 2025

Always a pleasent experience. bsrafaraz will go to the ends of the earth to make sure you are happy with your purchase experience. More

by CRAIG.FOSS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sarfaraz Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eliab Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Sahman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2025 -

Universal Nissan responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Universal Nissan. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

July 20, 2025

After I bought the car I felt that the car its bouncing so I called the sale man and he told me to take the car to him he rode the car and the manager. And they said the bounce its normal. But that day I l More

by JOEL_ALTIERY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ruben Matos
3.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Espinal
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2025 -

Universal Nissan responded

Joel, thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If you're available to discuss your visit in more detail, please send us a message with your contact information so we can reach out. We strive to ensure that all our customers leave happy, and it isn't very pleasant to learn that we missed the mark in this instance. Gina Nava Reputation Manager gnava@universalnissan.com

July 16, 2025

It was a pleasure to engage in negotiations with this dealership but, they were trying to raise the price of the vehicle multiple times and were not 100% effort on finding a middle ground. Aside from tha More

by MADARA646
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge Macias
3.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Arana
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Vazquez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Espinal
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2025 -

Universal Nissan responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

July 16, 2025

Excelente atención y servicio Muy claro con sus consejos Rápido y eficiente Atento y amable More

by Donneysadri
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Arana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2025 -

Universal Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

July 12, 2025

Universal Hyundai is the best dealership in Central Florida. All services I receive from the team personnel was one of professional quality and human care. More

by Manuel Valentin Padilla
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexis and Errol was the best duo ever to make me feel good about buying the car!
Jul 12, 2025 -

Universal Nissan responded

Thanks for sharing your thoughts about your experience with Universal Nissan. We appreciate your business and hope to see you again soon! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

July 12, 2025

Staffs are not friendly. My sales agent was all good during the sales process but after I bought the vehicle he was not replying anymore with my questions and problems after More

by aimeelayag88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Oliver
Jul 16, 2025 -

Universal Nissan responded

Hi Aimee: We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Gina Nava Reputation Manager gnava@universalnissan.com

July 07, 2025

Excelente servicio y atenciones de primera, estoy muy sastifecho con Universal Nissan, vehiculos usado en Optima condiciones More

by R_HEREDIA06
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Priestley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Espinal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2025 -

Universal Nissan responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

July 06, 2025

I think universal Nissan is a great dealership. I just bought my 2nd car from Jeffrey. The 1st car was with Alex, he is now management in service. Jeffrey was a pleasure to work with. More

by tapewilliams
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeffrey(I forgot his last name)
Jul 06, 2025 -

Universal Nissan responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Universal Nissan are glad to have you as a customer. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

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