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Universal Nissan
Orlando, FL
2,636 Reviews
Dear Valued Customer,
Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Nissan?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Service Time
Service Communication
Workmanship
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
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Showing 2,636 reviews
August 23, 2025
Javon was taking to long to close the deal. I was thinking he got lost. I was thinking he got lost. More
by MLOU1219
Verified Customer
August 10, 2025
I feel completely scammed by Universal Nissan. I purchased a Nissan Altima as a certified used car, and I also bought 2 warranties to protect myself. However, now I’m being denied service because I purchased a Nissan Altima as a certified used car, and I also bought 2 warranties to protect myself. However, now I’m being denied service because they claim the wear and tear on the vehicle is “typical for the year and mileage and warranty is not going to cover the vehicle that they didn't even take the time to inspect. I brought up suspension issues multiple times, but instead of helping, they just brush me off and say this is normal for a used car. It’s incredibly frustrating to pay for a warranty and still have zero support when problems arise. This has left me overwhelmed and full of buyer’s regret. If you’re thinking about buying from Universal Nissan, beware — they don’t stand behind their cars or warranties. I’m beyond disappointed. Now I am stuck and upside down with a car I am unhappy with and will have to continue to be unhappy with until my loan is over. More
by Pela
August 07, 2025
Man of their words. Very patient and willing to work with you. Good services. Reasonable Very patient and willing to work with you. Good services. Reasonable More
by kingheath72
Employees Worked With
August 06, 2025
I had an exceptional experience with my salesman Galberto. His professionalism, courtesy, and attention to detail were outstanding. I truly appreciate his efforts, and I’m absolutely thrilled with m Galberto. His professionalism, courtesy, and attention to detail were outstanding. I truly appreciate his efforts, and I’m absolutely thrilled with my new car. I highly recommend his services. I’d also like to extend my gratitude to the Manager for encouraging me to stay and complete the process. Everyone who assisted me was friendly, helpful, and truly made the experience enjoyable. More
by CASSJAMES58
August 04, 2025
Juan offered great service. We did not feel pressured at all to buy and that makes a difference. We did not feel pressured at all to buy and that makes a difference. More
by wilfredo
August 03, 2025
Very impressive used car inventory which I have been informing friends about. Our transaction was for a new car and our salesman, Jeff, was extremely good. He was easy to work with, patient, informati informing friends about. Our transaction was for a new car and our salesman, Jeff, was extremely good. He was easy to work with, patient, informative and exhaustive in his efforts to inform us and find us just what we wanted. More
by morgan31
