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Ventura Toyota
Ventura, CA
1,211 Reviews
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 1,211 reviews
October 05, 2015
No Pressure I went in with a trade vehicle and new what I was willing to do. I did not need a new car but if I could get what I wanted we were in business. Luis I went in with a trade vehicle and new what I was willing to do. I did not need a new car but if I could get what I wanted we were in business. Luis M was my sales consultant and worked hard to get me what i wanted. I am very pleased with my purchase ! More
by mesrn
October 02, 2015
"Certified Used" process is a joke at this dealer! Purchased a "Certified Used" Scion XD here about 3 months ago. I don't think there was anything done as part of the certification process! About 2 w Purchased a "Certified Used" Scion XD here about 3 months ago. I don't think there was anything done as part of the certification process! About 2 weeks after getting the car home, the brakes started making grinding noises. I took it to my personal brake/tire guys to have them checked out, because I know that Toyota service centers are not known to be honest about things. My mechanic said the pads were worn down to about 2mm and need to be replaced, rotors serviced, etc. This is frustrating, since this supposedly "Certified" car should have had that fixed during the process, right? I started looking more closely at the engine components (I'm not anywhere near a mechanic, mind you - that's why I buy certified cars in the first place), and I noticed that the transmission fluid was REALLY dirty, and the coolant level was very low. Ventura Toyota ended up fixing the brakes, but I'm pretty sure that's ONLY because I verified that they were bad with an honest mechanic first. They didn't do anything about the fluids - told me they were fine. I ended up going somewhere else to have the fluids replaced and checked properly at my expense. So that's the easy part of the story - a few minor, very inexpensive things that Ventura Toyota could have taken care of for me easily, since it would have cost them basically nothing to keep a 20+ year loyal customer happy. Unfortunately, there's more to the story - and this is what I find appalling - I sent a contact form message to the corporate Toyota Customer Care folks to let them know that I was having these issues with my car purchased at Ventura Toyota, and asked them to extend the Certified 12mth warranty to 24mths so I can have some peace of mind, considering that it appears that so much was missed during the certification process that I was left doubting that they actually did anything at all. Now, mind you, I didn't really expect them to extend the warranty, I was just reaching out and figured I'd ask. What I did expect, however, was some sort of a phone call and apology from them. The Customer Care folks told me that I would get a call from the Ventura Toyota Customer Relations Manager, Scott Bada, to address my concerns. Did I ever get a call? Of course not! It's not like "relating to customers" would be a reasonable line item in the Customer Relations Manager's job description, right?? Instead, I got a stuffy form letter response back from Toyota Customer Care that spelled out the details of the Certification process and warranty - as if I didn't read that stuff for myself in the first place! Had I received a phone call and a genuine apology, I would have figured, "oh well, stuff gets missed sometimes - I guess I'll give them the benefit of the doubt." Since they decided not to respond in any meaningful way, they've now lost a customer, earned bad reviews any place I can think to post one, and one heck of a good "negative word of mouth" person to speak negatively about Ventura Toyota out here in the 805! More
by DK
Employees Worked With
Scott Bada, Kevin Hurlic, Eddie Chavez
September 27, 2015
Awesome Experience! Showed up late in the evening as was greeted by Luis Martinez. Felt comfortable with him right off the bat. We have purchased many vehicles over the Showed up late in the evening as was greeted by Luis Martinez. Felt comfortable with him right off the bat. We have purchased many vehicles over the years and this was by far the easiest yet. We really felt that Luis was trying to get us the best deal possible. We would recommend Luis to anyone who is looking into purchasing a vehicle. More
by toyotaprius
Employees Worked With
September 27, 2015
Sogol from Ventura Toyota was great! We hadn't intended in purchasing a vehicle, but due to her willingness to work with us on so many different things, we decided to purchase that day! We hadn't intended in purchasing a vehicle, but due to her willingness to work with us on so many different things, we decided to purchase that day! More
by Jamenen
Employees Worked With
Sogol Etminani
September 18, 2015
Excellent experience. We had an excellent experience at Ventura Toyota. Everyone that was involve with our purchase was wonderful and helpful. Especially our salesperson so We had an excellent experience at Ventura Toyota. Everyone that was involve with our purchase was wonderful and helpful. Especially our salesperson sogol greeted us the moment we got there, and as she said it (and I quote) "I'm on your side" and she definitely was especially to my two boys that endured the four hours we were there. We truly recommend Ventura Toyota wonderful and helpful people. More
by Pter805
September 18, 2015
2106 Tacoma Was the first customer to lease the redesigned Tacoma from this dealership. Purchased from them before and never felt "filthy" from typical dealership Was the first customer to lease the redesigned Tacoma from this dealership. Purchased from them before and never felt "filthy" from typical dealership. Ventura Toyota is fair and ethical. Won't consider buying a Toyota at any other dealer. More
by Dr J
September 14, 2015
Late Into The Night Sogol greeted us as soon as we parked. She was very patient and was easy to relate to. Sogol listened to what we were looking for and responded very w Sogol greeted us as soon as we parked. She was very patient and was easy to relate to. Sogol listened to what we were looking for and responded very well with information and insight. We test drove a bunch of cars, and looked at several more. It was refreshing to have a Sales Employee who wasn't pushing information and options down our throat. The car we ended up liking the most, was a car we hadn't even considered before heading to the dealership. We had a hard time coming to a decision on the spot and we did eventually come to a decision toward the end of the night. Tired from a long days work, Sogol offered to order us all pizza while we did the paper work. We went on one last test drive and we were sold on the car. More
by jcdealba
Employees Worked With
Sogo Etminani, Johnny Flores
September 07, 2015
Another amazing deal!! My family and I have been going to Ventura Toyota for years. They always take care of us, make us feel comfortable and make us feel like family. It wa My family and I have been going to Ventura Toyota for years. They always take care of us, make us feel comfortable and make us feel like family. It was no different when I went in for my 2015 Venza! Luis Martinez, Jaime Torres and Johnny Flores took care of me and gave me an amazing deal. This is why i always refer people to Ventura Toyota and will continue to do so. Thanks so much guys! Keep up the amazing service!! More
by 805drea
September 05, 2015
Great experience! Sogol was very helpful and friendly in helping me pick out my new 2015 Prius. She and her manager Mike were very willing to work with us to make sure Sogol was very helpful and friendly in helping me pick out my new 2015 Prius. She and her manager Mike were very willing to work with us to make sure I got the car of my dreams staying within our budget. Thanks for the great experience! More
by medialoop
September 03, 2015
Great deal and excellent service. I'm a repeat customer. I took my 2013 Prius C in for maintenance which they accomplished in less than an hour. I then looked at new Prius C's and found one I liked. They wor I took my 2013 Prius C in for maintenance which they accomplished in less than an hour. I then looked at new Prius C's and found one I liked. They worked with me so that I did not have to pay anything out of pocket. I am very happy with the Prius C and especially a new one with 6 miles on the odometer! Highly recommended! More
by artweed
Employees Worked With
Sogol Etminani
