Vera Cadillac - Service Center

It felt like the whole process was designed around finding additional discrepancies with your vehicle instead of dealing with a specific issue. Additionally, I asked for a quote to repair some damag finding additional discrepancies with your vehicle instead of dealing with a specific issue. Additionally, I asked for a quote to repair some damage to the vehicle. I never did get it and when I called to ask about it the service consultant admitted to forgetting about the request. More

Conrad was very professional and helpful. My vehicle is always finished when promised and dropping it off for service is always easy. My vehicle is always finished when promised and dropping it off for service is always easy. More

Conrado es un excelente empleado siempre trata al máximo de satisfacer las necesidades del cliente y realiza su trabajo con extrema disciplina de satisfacer las necesidades del cliente y realiza su trabajo con extrema disciplina More

After putting my vehicle in the service department. For what I was told would take 24 to 48 hours. My car was there for 2 weeks. I get my car back. And what I brought it for was not done. Not only tha For what I was told would take 24 to 48 hours. My car was there for 2 weeks. I get my car back. And what I brought it for was not done. Not only that, I was told that I would have to pay for something that Carlo told me was already there. Just needed to be repaired. I even drove over. And I got a listing of phones that would work. Bought a $700 phone. Drop the car there. And get the car back with no automatic charger, not happy ar all actually a bit upset. Thanks Giovanni, for your courtesy and keeping me updated. Sorry though not what I expected from Vera More

Always the best service at Vera Motors. Car was handled on time and the employees are super friendly. The dealership is clean and prices are fair Car was handled on time and the employees are super friendly. The dealership is clean and prices are fair More

Very professional and courteous starting from the phone call, then emails . Kept me up to date with every tiny detail. If your too busy, the pick up and drop off option is excellent. Great service overall. call, then emails . Kept me up to date with every tiny detail. If your too busy, the pick up and drop off option is excellent. Great service overall. Thank you so much. More

The reason why we purchase all of our vehicles from Vera Cadillac is because of the service I believe customer service is number one when purchasing a vehicle from a dealership we have been a customer of Ve Cadillac is because of the service I believe customer service is number one when purchasing a vehicle from a dealership we have been a customer of Vera for over 20 years and we keep coming back time and time again. More

Brought my car in for Express Service (oil change, tire rotation, multipoint inspection etc) on a Saturday. When I told Mikell (the service rep) that I was going to wait, he advised me it may take 3 rotation, multipoint inspection etc) on a Saturday. When I told Mikell (the service rep) that I was going to wait, he advised me it may take 3 hours I had arrived around noon and he let me know most of their mechanics were on lunch. (I was expecting an hour or so) He promptly arranged for a shuttle to take me home so I didn’t have to waste the afternoon at the dealership and called me as soon as it was done. I was surprised as I didn’t think they would do that for regular maintenance. My car was ready and waiting when I got there. Always a good experience. More