Volkswagen of Downtown Chicago

Overall, I had a pleasant experience. I arrived early on a Saturday morning and it was already busy. I did my homework before coming in so I knew what I wanted and what I was willing to p I arrived early on a Saturday morning and it was already busy. I did my homework before coming in so I knew what I wanted and what I was willing to pay. Of course it took a couple of hours to test drive and arrive at an agreeable price but I left the dealership with the car I came in to see. Julian (sales manager) was a pleasure to deal with and entertained the numbers I had in mind to pay. Ahad was helpful and took care of us even though he had other customers. I am a first time VW owner and look forward to continued business with this dealership. More

Celia was sure to leave me with an answer. Celia is courteous and professional. It was a pleasure to be directed to Celia for tech assistance as she listened patiently and showed me how to get Celia is courteous and professional. It was a pleasure to be directed to Celia for tech assistance as she listened patiently and showed me how to get a solution. More

I had a good experience very professional and good atmosphere I would come back again! atmosphere I would come back again! More

Much better service than the dealership I went to in the suburbs! Love the location and being able to walk to so much while I waited. No issues and great communication suburbs! Love the location and being able to walk to so much while I waited. No issues and great communication More

The service went smooth and the service department team was helpful with explaining what part was needed to repair my vehicle. was helpful with explaining what part was needed to repair my vehicle. More

Mohammed and Louis helped very efficiently at sales and service at the dealership. They are very good. service at the dealership. They are very good. More

Great service, the trade in and purchase process was seamless. I will definitely go back to the dealer for my next purchase. seamless. I will definitely go back to the dealer for my next purchase. More

I had an outstanding experience at DTVW! From start to finish, the customer service was top-notch. Alonzo went above and beyond to ensure my needs were met, providing clear communication, pr From start to finish, the customer service was top-notch. Alonzo went above and beyond to ensure my needs were met, providing clear communication, professionalism, and a genuine willingness to help. The entire process—whether it was purchasing my vehicle, servicing it, or getting questions answered—was smooth and stress-free. The staff was knowledgeable, friendly, and never made me feel pressured. I truly appreciate the attention to detail and commitment to customer satisfaction. If you’re looking for a dealership that values its customers and provides excellent service, I highly recommend DTVW. More

I’m a first-time car buyer & while I was planning to look around and for a test drive a car, Mohammed gave the best experience, helped me with everything regarding my need for a vehicle. He was so understand around and for a test drive a car, Mohammed gave the best experience, helped me with everything regarding my need for a vehicle. He was so understanding, curious, and straightforward. Davis in finance was also a big help with my purchase and he cared about getting me a great rate and he wasted none of my time made it easy. I definitely plan on working with him in the future which I’m stopping in Monday and pickup my vehicle More

Very good service overall a good experience in and out got the deal that was wanted. Dint give a hard time. got the deal that was wanted. Dint give a hard time. More