Volkswagen of Salem

At this dealership on 8-26-25 I had an oil change and service work done on our 2019 Jetta. After returning home the car remained parked in our garage for a couple of days before I noticed that it was le service work done on our 2019 Jetta. After returning home the car remained parked in our garage for a couple of days before I noticed that it was leaking oil on the garage floor (the car had no prior oil leaks). My wife returned the car to the shop and the Service Advisor, Joshua, informed her that the engine oil pan had a small hole, and that I had hit something on the road on my way home from the oil change. He also said that the service technician made a video of the oil pan, and he would send us the video along with a quote for a new oil pan installation. My wife returned home with the car, and we waited most of day for the video to arrive. While at home that day we noticed that it was no longer leaking. Joshua’s conclusion that I had hit something on the road made no sense. I knew that I did not hit anything, plus, the Jetta has a shield under the oil pan, if I had hit something that would put hole in oil pan the shield would have to be damaged as well; it wasn’t, not scratch on it. The video did not arrive, so we returned to the dealership and again Joshua was adamant that I had hit something that put a hole in the oil pan. He even went so far to say that I hit something and did not know it. He then sent the video to my wife’s cell phone, along with a $1300 quote to replace the oil pan. We wanted to talk to the service manager, but he was not there. Amazingly, we viewed the video at home and there was no mention of a hole in oil pan, only a small dent near the drain plug. Naturally, we were puzzled about Joshua’s claim regarding the hole, and if he watched the video. The following morning, Greg, the Service Manager, promptly telephoned us and we explained our situation. He then spoke to the service technician and from that conversation we learned that the leak was at the drain plug, and that the service technician remedied it by installing a new washer, which explains why it was no longer leaking. Kudos to Greg for resolving the issue! He also said that the small dent may have come from the factory, they had seen that before. More

They want a diagnosis fee to tell you where an oil leak is coming from and to give you an estimate. It is overall cheaper to go to a real mechanic shop and get your estimate for repair. is coming from and to give you an estimate. It is overall cheaper to go to a real mechanic shop and get your estimate for repair. More

Got me in and out quickly, washed my car and vacuumed it. Service was great and very friendly staff. Service was great and very friendly staff. More

I scheduled my service appointment and showed up at the scheduled time, They took my car right in and started immediately and got my oil change with awash done within an hour. scheduled time, They took my car right in and started immediately and got my oil change with awash done within an hour. More

I had really good experience with service department at VW of Salem, fast and professional service. VW of Salem, fast and professional service. More

The service was faster than expected and met my expectations. Everything was completed as ordered expectations. Everything was completed as ordered More

The service advisor did an excellent job but who ever did the oil change he step inside my van with oily dirty shoes ???? the oil change he step inside my van with oily dirty shoes ???? More

High pressure sales and deceptive loan practices. Wearing me down over time to accept conditions I normally never would. Wearing me down over time to accept conditions I normally never would. More

Staff are very friendly and courteous, always helpful. The service is always five stars. Always a pleasure to do business. Thank you. The service is always five stars. Always a pleasure to do business. Thank you. More

Brendon was amazing and prepared for our visit. He had several vehicles in mind for us to test drive and no problem adding a 2024 Tiguan to the list. It was a little over what we were shooting for He had several vehicles in mind for us to test drive and no problem adding a 2024 Tiguan to the list. It was a little over what we were shooting for at a maximum, but came with a three year extended warranty which balances out the cost. We love driving it and I'm sure will learn to enjoy all the bells and whistles once we become familiar with the vehicle. Thank you to Brendon and Volkswagen! More