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W&L Subaru

Northumberland, PA

4.8
4,926 Reviews
From the moment W&L Subaru opened its doors back in 1965, we have dedicated ourselves to offering a relaxed and pleasant car purchasing experience to the people of Northumberland, PA, spanning more than five decades. Right from the beginning, our dealership has been a family-owned venture, where we emphasize a stress-free shopping atmosphere. It's our pleasure to provide considerate extras for our customers, including free loaner cars during service appointments and complimentary pick-up and delivery services for those in the local area. At our dealership you will find the most popular new Subaru models, as well as a comprehensive array of used cars, trucks, crossovers and SUVs. Our courteous, experienced and professional staff is waiting to assist you, no matter what stage or automotive ownership you're at - shopping, buying or Subaru servicing. When you're here, you're family. That's the W&L Difference!
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535 Point Township Dr

Northumberland, PA

17857

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Showing 4,926 reviews

October 13, 2020

I don’t have any comments other than it was a sad reason for which I needed to but a new car so while everything went very well I was not as engaged as I normally would be. Thus is not a reflection on W & L More

by scyab
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Bennar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Piercy
Oct 14, 2020 -

W&L Subaru responded

Thanks for letting us help you during this difficult time. We appreciate the feedback. Have a great day!

October 13, 2020

I was able to schedule my appointment quickly and conveniently online. The staff at the service entrance were very courteous and the whole process was quick and painless. Overall I was very happy wit More

by AMREBUCK25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Oct 14, 2020 -

W&L Subaru responded

Thank you so much for posting this review!

October 13, 2020

Happy with my purchase. Not completely satisfied with October Incentives being clear or honored. Overall would still recommend. Angela was able to answer most of my questions from beginning to end of pr More

by boybra26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregg Bassett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Piercy, Angela McCormick
Oct 14, 2020 -

W&L Subaru responded

We will definitely use your feedback as a coaching tool for our employees to grow and learn from the issues you encountered. Thank you so much for your review, and have a great day.

October 13, 2020

I was able to make an appointment for service via the phone for the next day. Bryant met me at the service entrance and listened as I explained the noise coming from the muffler. As soon as the problem More

by lyndacr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryant Klopp
Oct 14, 2020 -

W&L Subaru responded

Thank you so much for making the trip to our service department! If you need anything else, just let us know!

October 13, 2020

Everyone was very nice. They understood I needed to hear things more than once because I am hard of hearing. They explained details to me so that I could understand the loan paperwork. More

by 3 Suburu family
Recommend Dealer
Yes
Employees Worked With
Dale Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaunda Zeigler
Oct 14, 2020 -

W&L Subaru responded

It was our pleasure helping you! Thanks for posting!

October 12, 2020

We would deal with this sales rep. again. He was the one we dealt with three years ago. He is very thoughtful and personable. My husband and I totally agree he is knowledgeable and easy to talk with. More

by rmgordie
Recommend Dealer
Yes
Employees Worked With
Curt Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2020 -

W&L Subaru responded

Thanks so much for your business! And thanks for the review!

October 12, 2020

The sales person was easy to work with and not pushy at all. They didn't play games with the price and we are very happy. More

by posty10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dutch (aka Andy) Gonsar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaunda Zeigler
Oct 12, 2020 -

W&L Subaru responded

Thanks so much for your review and rating!

October 12, 2020

True to their word. Drove a long way to get a great deal on a new car Very busy could of used more service and sales people. More

by mdowney0
Price
Recommend Dealer
Yes
Employees Worked With
Robert Shoup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2020 -

W&L Subaru responded

It was our pleasure helping you! Thanks for making the trip!

October 11, 2020

Great atmosphere, friendly and helpful service staff. Informative and attentive service staff. Went for an oil change and discovered needed back brakes. Replaced and no charge as car was pre certified. More

by hopptode23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2020 -

W&L Subaru responded

Thanks so much for your feedback! Have a great day!

October 10, 2020

The service would have been better and cheaper if the coupons and specials would have been offered prior to or the day of service instead of a few days after....................John Hanaway More

by hanawaya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Oct 12, 2020 -

W&L Subaru responded

Hi, and thank you for the feedback. I messaged you with my email address. Feel free to email me the coupon you received and I will be happy to issue a check back to you for that amount. Thanks and have a great day!

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