W&L Subaru

Excellent from start to finish 2017 Impreza needed three (3) recalls done.... car was taken into shop immediately after paperwork was completed....was given a loaner to use as offer 2017 Impreza needed three (3) recalls done.... car was taken into shop immediately after paperwork was completed....was given a loaner to use as offered....originally was told the work would take 3-4 hours, but in less than 2 1/2 hours received a call that car was ready....had even been washed....everything was handled promptly and courteously....wish I knew the names of the service employees who worked on my car, but everything was handled professionally and with a smile....one of the best vehicle service visits I've experienced....keep up the good work,,,, with customer service becoming a thing of the past in most places, W & L Subaru continues to do things the right way! Thanks for an impressive visit to your service department. Chris More

Great service experience! On a cold, rainy day in December I pulled inside W &L Subaru’s service area, nice....I was greeted by Chris who reviewed my service order then invited On a cold, rainy day in December I pulled inside W &L Subaru’s service area, nice....I was greeted by Chris who reviewed my service order then invited me to wait in the comfy customer lounge. I decided to bundle up and go for a walk. When I returned to the customer lounge I made a nice hot cup of tea and read a magazine as I waited a few minutes for my vehicle to be ready. After paying and walking to my vehicle I pleasantly surprised to see how clean it was, nice again. More

Awesome Service All of the Employees were so helpful! I dealt with a few different ones, Dutch (Internet sales, i think), Rob Long (Manager), Christian Perles, Shaund All of the Employees were so helpful! I dealt with a few different ones, Dutch (Internet sales, i think), Rob Long (Manager), Christian Perles, Shaunda Snyder and Kevin (sorry i dont know his last name). Dutch for helping me with EPrices, Rob Long for scheduling out appointment to test drive (and to buy) our new Forester Sport, Christian for helping us in the buying process, Shaunda for the paperwork and explaining different warranties (and other things) and Kevin for sitting in the new car for about 20-25 minutes going over every single function and how to work them along with answering my numerous questions. I really appreciated all the dedication W and L Subaru has to their customers. I highly recommend this dealership over all the other ones!!! More

Professional, Courteous, Stress free By far, my car buying experience at W&L was the best I have ever had. Most dealerships today try to sell you fluff and then hook you into other thing By far, my car buying experience at W&L was the best I have ever had. Most dealerships today try to sell you fluff and then hook you into other things you really do not want just in an effort to make more money. Dale was very professional and upfront with costs all the while working with me to find the exact Subaru I wanted, never being pushy and trying to add costs to my purchase that I did not want or need. Each staff member I dealt with was courteous and professional, I will without a doubt go back to W&L for my next car purchase. More

Remote starter Great service installing remote start and servicing a battery. Thought I would have to buy a new battery, but thankfully did not. Definitely saved mon Great service installing remote start and servicing a battery. Thought I would have to buy a new battery, but thankfully did not. Definitely saved money on that deal! More

Kris was professional, courteous, friendly and efficient I had to schedule service due to recall. I dropped off my car, got loaner car and was in and out within 5 minutes. Kris then sent me text message with I had to schedule service due to recall. I dropped off my car, got loaner car and was in and out within 5 minutes. Kris then sent me text message with update and when car was ready More

I got the a Subaru Ascent Top of the line so swiftly like a I strongly recommend W & L Subaru! The dealership was so fast land me and my wife can’t believe our eyes, we got the Subaru Ascent Top of the line wit I strongly recommend W & L Subaru! The dealership was so fast land me and my wife can’t believe our eyes, we got the Subaru Ascent Top of the line without batting an eyelash! Thank you so much for your awesome service JT! You’re so accommodating! More

Overpriced I brought my car in for a 60k mike service. From research on consumer reports and other online resources I expected to pay around $500 for this. Whe I brought my car in for a 60k mike service. From research on consumer reports and other online resources I expected to pay around $500 for this. When I picked the car up my bill was over $900. I was picking up after hours so only the cashier was there. I called around to 5 other Subaru dealers in the area and was quoted anywhere from $500-700 for the same service. I also noticed that changing the transmission and differential fluid had not been done by W&L Subaru but the other dealers told me this was included (and recommended by Subaru) at 60k miles. When I spoke to the service manager about the cost I explained that I felt I had been overcharged. I noted they didn’t complete the recommended service they were able to explain why they were nearly double the price or why they didn’t perform the transmission and differential fluid change. No solution was offered. I won’t be back. These are the other dealers and their quoted prices: Blaise Alexander Subaru - $549 Fairway Subaru - $670 Stocker Subaru - $643 All three of these dealers explained the quoted price for 60k service included the differential and transmission fluid change. More

Took my car in for service and look at new Outback. Everybody is very nice and helpful. The sales person Christian Perles was very knowledgeable about you product and all the packages and features. Than Everybody is very nice and helpful. The sales person Christian Perles was very knowledgeable about you product and all the packages and features. Thank you and have a Merry Christmas. More

Awesome!! The staff are very friendly and extremely helpful!! The show room is very nicely kept. I was really impressed with the waiting area. They have refresh The staff are very friendly and extremely helpful!! The show room is very nicely kept. I was really impressed with the waiting area. They have refreshments and an area just for kids that had tons of toys and the parents can watch their kids play through the big glass windows. More