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W&L Subaru

Northumberland, PA

4.8
4,347 Reviews
From the moment W&L Subaru opened its doors back in 1965, we have dedicated ourselves to offering a relaxed and pleasant car purchasing experience to the people of Northumberland, PA, spanning more than five decades. Right from the beginning, our dealership has been a family-owned venture, where we emphasize a stress-free shopping atmosphere. It's our pleasure to provide considerate extras for our customers, including free loaner cars during service appointments and complimentary pick-up and delivery services for those in the local area. At our dealership you will find the most popular new Subaru models, as well as a comprehensive array of used cars, trucks, crossovers and SUVs. Our courteous, experienced and professional staff is waiting to assist you, no matter what stage or automotive ownership you're at - shopping, buying or Subaru servicing. When you're here, you're family. That's the W&L Difference!
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535 Point Township Dr

Northumberland, PA

17857

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Showing 4,347 reviews

July 24, 2019

Wonderful experience! I’m amazed how fast your dealers get us in and out of there :) They make it seem effortless! I’m impressed how well the entire team works together to More

by ariesmel74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Perles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Pisarz, Shaunda Zeigler
Jul 26, 2019 -

W&L Subaru responded

We are so glad we gave you such a great experience! Thank you for taking the time to post this review!

July 24, 2019

What a great experience! I have bought several new vehicles in the last 20 years. This was by far the the most enjoyable and easiest car buying experience I have ever had. I w More

by lulu2533
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becky Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaunda Zeigler
Jul 26, 2019 -

W&L Subaru responded

It was our pleasure helping you! Thank you for writing this review, and have a great day!

July 24, 2019

Disappointed My car was serviced 7/9. I just took legacy to local garage because of grinding noise when brakes were applied. I discovered that I need new front br More

by zak0045
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2019 -

W&L Subaru responded

Thank you for the feedback. I understand your concerns, and would like to offer to help. Just give me, Rob, a call, and I'll do what I can for you. 570.473.3432. Thank you and have a great day.

July 24, 2019

Amazing Dealership Our experience with this dealership has been nothing short of fantastic. They care about their community and customers going above and beyond what the More

by jcb307
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Shoup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Bingaman
Jul 26, 2019 -

W&L Subaru responded

Thank you! We really appreciate the feedback, and we are looking forward to helping you again in the future!

July 23, 2019

Wonderful Service! I was a first time buyer with not the greatest of credit scores since I had just began building my credit roughly a year or so ago. Luther went above More

by jlynnet91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Shoup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luther Metzger
Jul 23, 2019 -

W&L Subaru responded

Thank you for posting this review! It was our pleasure helping to get you into a vehicle!

July 23, 2019

not a subaru I own a Subaru but also a Pontiac convertible. I needed an inspection and I called around to get it in and no one had time to do it. But then I rememb More

by agm6435
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Bennar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2019 -

W&L Subaru responded

Thank you for bringing your vehicle to us! It is always our pleasure to service your vehicles, whether they are Subarus or not!

July 23, 2019

Glad things are resolved. The second time! I'm glad that the shop foreman handled my car after the first technician refused to admit that the oil was overfilled. I will say that when I picked m More

by kamatthews1811
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I dont know names
Jul 23, 2019 -

W&L Subaru responded

Thank you for the feedback. I greatly sympathize with your concerns. Our goal is to always get it right the first time and to provide a friendly experience, so I am deeply concerned on both issues. If you still have not received the invoice please let me know, I can print it for you at any time. If there is anything else I can do to turn your experience around, please let me know. My name is Rob and my number is 570.473.3432.

July 23, 2019

Tom review Everyone was helpful and kind , truthful on what to expect.Their products were great and the waiting area is the best I’ve ever been in , thank you so More

by thogencamp2313
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachael , Mark Piercy, Kim Rorke
Jul 23, 2019 -

W&L Subaru responded

Thank you so much for this review! We are proud to have delivered a great experience for you!

July 23, 2019

had to return for recall second trip was supposed to be done I had to return after notification from Subaru of a recall. I had my car in for almost 3 weeks for a engine valve recall and they were supposed to do More

by maryschramm529
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
TJ.
Jul 23, 2019 -

W&L Subaru responded

Hi Mary, I sympathize with your frustration. It sounds like someone dropped the ball on the brake light, which clearly should not have happened, and I apologize for that. I'm glad your salesman was able to get it handled for you. Thank you for the feedback, we will definitely use it to help improve our processes. If there is anything else I can do for you, please give me (Rob) a call at 570.473.3432 and I'll be happy to help any way I can.

July 22, 2019

Oil change and tire rotation Service was done in a timely manner. Isaac explained all that was done. Also explained to me the process of opening the windows--on the 2018 Subaru More

by MaryDalpiaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac
Jul 23, 2019 -

W&L Subaru responded

Thanks for the 5-star review, Mary! Anytime you need anything or have questions, just give us a call!

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