W&L Subaru

Need to be on top of things First the positives: We were able to get our tire fixed within one week. Because our tire was a special order, the service department fitted us wit First the positives: We were able to get our tire fixed within one week. Because our tire was a special order, the service department fitted us with our spare to drive on for 4 days. After the initial visit, our car was rinsed off. The representatives were friendly. The waiting room is equipped with many snacks and drinks, and the chairs are comfy. The negatives: The rep needed to be reminded that I had purchased the tires initially through them. (He went back to check his data after my insistence). When we returned 4 days later to have the delivered tire mounted he didn't know that they had kept the wheel, and came out to ask me what I had done with it. I'm thinking these things should be recorded on one's file?? After a mucky weekend of driving, I was looking forward to having a rinsed vehicle, but it was not. My dissatisfaction is that in this day and age, when information is at one's finger tips. I would expect the center to be better informed before approaching the customer in error. Or maybe asking more questions upon entry? While everything turned out OK in the end, the experience added to my stress level. (already high with health appointments, the holidays, and care giving) More

Awesome Everyone was pleasant and helpful. Great people to work with and they make sure your needs are met. Also could not beat the price of oil change, ins Everyone was pleasant and helpful. Great people to work with and they make sure your needs are met. Also could not beat the price of oil change, inspection and tire rotation. More

Painless car buying experience Stopped in, test drove 6 cars, made an offer, countered an offer and drove out with a great car!!! Donna, Ken and Shaunda were great! Stopped in, test drove 6 cars, made an offer, countered an offer and drove out with a great car!!! Donna, Ken and Shaunda were great! More

Good friendly service The folks here we’re very friendly and courteous, I feel like I was treated like family.It was nice to know that Mike knew my sons. I like a small tow The folks here we’re very friendly and courteous, I feel like I was treated like family.It was nice to know that Mike knew my sons. I like a small town in fact, where people know each other. Everybody seem so friendly and kind and willing to help. I didn’t feel rushed at all More

Used Car Purchase Got the car i wanted for the price i wanted, very happy. Everyone was great to work with. would defiantly recommend W&L Subaru to anyone i know lookin Got the car i wanted for the price i wanted, very happy. Everyone was great to work with. would defiantly recommend W&L Subaru to anyone i know looking to buy a car new or used. More

Electronic repair The electronic repairs were quite difficult to do. When they did not have all the necessary parts to do the job, they filled the gas tank for the ext The electronic repairs were quite difficult to do. When they did not have all the necessary parts to do the job, they filled the gas tank for the extra trip down. Also, this time they washed the car and programed our new cell phone to the car radio. Very professional. Thanks More

Buying a vehicle Sales person was very goodhe went out of his way to help me decide on the vehicle I was buying he wasn't trying to make me take the vehicle he gave me Sales person was very goodhe went out of his way to help me decide on the vehicle I was buying he wasn't trying to make me take the vehicle he gave me time to think about it More

Used Car Purchase W and L helped locate and purchase a used Subaru that I was buying for my grandson. As a past Subaru owner, I have purchased 4 new vehicles from this W and L helped locate and purchase a used Subaru that I was buying for my grandson. As a past Subaru owner, I have purchased 4 new vehicles from this dealership. As always, I found what I was looking for while being treated well during my shopping and decision-making process. More

2019 Forester Mike Rorke and Kevin Orner did a fantastic job at answering all my questions before I made my decision to lease my 2019 Forester-quite the upgrade fro Mike Rorke and Kevin Orner did a fantastic job at answering all my questions before I made my decision to lease my 2019 Forester-quite the upgrade from my last one! As well, Mark Piercy made sure that I was getting the best deal as possible and took time to go over all the paperwork I was signing. This is my third purchase from W&L and I can't imagine going anywhere else; awesome customer service and follow up (Love Encore Delivery). Also, the new building is very nice- both the parking and the waiting area is SO much better. More

Like the new service center This was my first visit to the new service center and it is very impressive. My oil change, state inspection and tire rotation all were completed wit This was my first visit to the new service center and it is very impressive. My oil change, state inspection and tire rotation all were completed within 90 minutes. The new service center is very clean, quiet and uncluttered. I especially liked that I could pull my car inside the service area to avoid bad weather. More