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W&L Subaru - Service Center

Northumberland, PA

4.7
2,068 Reviews

2,068 Reviews of W&L Subaru - Service Center

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April 06, 2022

I spoke with the service department and they worked with me to understand what my car needed. More

by LLGREENAWALT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I did not work with any of these employees
Apr 08, 2022 -

W&L Subaru responded

Thank you so much for your review!

April 06, 2022

It’s a great place and very friendly workers, over all a great place to be at. More

by je8906
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rorke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaunda Zeigler
Apr 14, 2022 -

W&L Subaru responded

Thank you for the 5-star ratings!

April 06, 2022

The service is fast and professional. I will return with my other subaru. For sure. More

by NRB44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Apr 08, 2022 -

W&L Subaru responded

Thank you, and have a great day!

April 05, 2022

Brought car in on April 1, 2022 for an oil change, rotate tires and state inspection.. Was charged for a tire rotation when they had o take tires off to inspect car any way, plus it failed due to tires bein More

by Vickie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dale Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2022 -

W&L Subaru responded

Thank you for the feedback, and our apologies that your experience in service was not outstanding. Comments such as this are very important to us as we try to identify areas for improvement. Thanks again, and have an excellent day.

Apr 05, 2022 -

Vickie responded

Would recommend buying a car here just not for service.

April 05, 2022

Great service! Convenient drop off. Courteous and professional staff. Clean, comfortable waiting area. Complimentary beverages and snacks. Great job! More

by gbburns2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Apr 05, 2022 -

W&L Subaru responded

Thank you!

April 05, 2022

They went over and beyond my expectations. Scheduled a service and got that done and an inspection at the same time. More

by kevin5261
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2022 -

W&L Subaru responded

Thank you for the 5-star ratings, and have a great day!

April 05, 2022

They are always accommodating and you receive your appointment in a timely manner. I love my 2nd Subaru and hope it lasts a long time! More

by dcecco55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Rizzo
Apr 05, 2022 -

W&L Subaru responded

Thank you so much for the feedback. We are glad you had a good experience. I noticed that some aspects of your visit were rated one star, so I wanted to double check to see if you had any issues that we could help with? If so, just let us know. On the other hand, if the 1-star ratings were in error, I believe Dealerrater will allow you to change that and if you do it would help us a lot. Thanks again for the feedback, and have a great day!

Apr 05, 2022 -

dcecco55 responded

One star was in error.All is well with service.

April 04, 2022

This is the first time we bought a Subaru. The service at the dealership is excellent. We got the service plan when we bought the car and I am very happy that we did it makes things very easy More

by palinder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Apr 05, 2022 -

W&L Subaru responded

Thank you taking the time to review our dealership!

April 04, 2022

The service dept and appointment with pick and drop off were timely and professional. Even the follow up service the next day was prompt and professional. I would recommend them highly. More

by drgnwolf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Apr 05, 2022 -

W&L Subaru responded

Thank you, and have a great day!

April 01, 2022

Excellent service- they are very helpful, knowledgeable and professional. I would not consider going anywhere else. More

by cher325
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gavin Faust, Herb Orner
Apr 01, 2022 -

W&L Subaru responded

We appreciate the feedback! Thanks!

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