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W&L Subaru - Service Center

Northumberland, PA

4.7
2,103 Reviews
Call Service Center (570) 473-3432

2,103 Reviews of W&L Subaru - Service Center

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April 21, 2022

Prompt appointment, explanations of needs was clear and concise. Staff was very friendly and helpful. More

by PREMIERMKT83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Report | Print
Apr 21, 2022 -

W&L Subaru responded

Thank you so much!

April 21, 2022

not keeping me informed on what's going on with the part that was ordered. you should give my wife a t-shirt 3lx More

by lisajohn2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Rizzo
Report | Print
Apr 21, 2022 -

W&L Subaru responded

We're sorry you had issues with your parts order. We will definitely make use of your feedback to identify areas to improve our customer experience. Thanks for your review, and have a great day.

April 21, 2022

The overall experience was fine. The time waiting was fine. The only thing that I was not happy about was they emailed me coupons tonsee for this service the day after my appt. I cal More

by jawatkins69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2022 -

W&L Subaru responded

Thank you for the feedback. If you do stop back, we will be happy to apply those coupons for you at your next service.

Apr 21, 2022 -

jawatkins69 responded

I needed to be able to use the coupons for this past visit. I'm not worried about an appt in another 6 months.

Apr 21, 2022 -

W&L Subaru responded

Understood. Keep in mind, every 5th oil change is free here at W&L. When you come back in 6 months, not only can you utilize the coupon, but after that you are only 3 away from the freebie. Have a great day!

Apr 21, 2022 -

jawatkins69 responded

I hear you loud and clear. Same to you!!

April 21, 2022

I don't mind driving the extra miles for their service. They are awesome! The little extras from stocked waiting area to free inspections are just icing on the cake. More

by cowboy00722
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Becky Kline
Report | Print
Apr 21, 2022 -

W&L Subaru responded

Thank you so much for sharing your experience online!

April 21, 2022

it a great place very clean and the people are so help full . nice service center More

by jjfly51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Report | Print
Apr 21, 2022 -

W&L Subaru responded

Thanks!

April 20, 2022

W&L is always a good experience. Staff are friendly and helpful. Waiting area is comfortable. More

by bjhoutz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Report | Print
Apr 21, 2022 -

W&L Subaru responded

Thank you for the 5-star ratings!

April 20, 2022

Always helpful and kind and makes things convenient. Knowledgeable staff. Waiting area nice and clean. More

by mcarunner03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Report | Print
Apr 21, 2022 -

W&L Subaru responded

Thank you!

April 20, 2022

Fantastic service and employees from top to bottom. I Will never buy or service a care anywhere else. More

by scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregg Bassett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Bennar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mertz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Perles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cliff Clymer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Meghan Balum, Shaunda Zeigler, Phil Rizzo
Report | Print
Apr 21, 2022 -

W&L Subaru responded

Thank you so much for your business! See you next time!

April 19, 2022

Extremely customer friendly. Explains everything we needed to know and everyone is very friendly ALWAYS More

by dandemoon1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2022 -

W&L Subaru responded

Thank you for the 5-star ratings!

April 19, 2022

Always gets me in when I call for a appointment they are very efficient & trustworthy. More

by martzd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Report | Print
Apr 21, 2022 -

W&L Subaru responded

Thank you for the review!

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