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This rating includes all service center reviews, with more weight given to recent reviews.
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3,622 Reviews of Walker Ford - Service Center
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June 10, 2020
Great job. Service was done efficiently and the waiting room was comfortable. Thank you thank you thank you so so so very much Thanks again room was comfortable. Thank you thank you thank you so so so very much Thanks again More
by WSHEPHARD1
Verified CustomerEmployees Worked With
June 10, 2020
Brought vehicle for a service appointment. Took vehicle home and discovered the issue was not fixed. Service arranged a loaner vehicle for me to use until my vehicle was repaired. Ultimately I was well tak home and discovered the issue was not fixed. Service arranged a loaner vehicle for me to use until my vehicle was repaired. Ultimately I was well taken care of. Issues taken care of. More
by MITSLDY
Employees Worked With
June 09, 2020
Getting service here is as simple and painless as I could hope for. Great team of individuals and quick response!! Thanks so much for you efforts!! hope for. Great team of individuals and quick response!! Thanks so much for you efforts!! More
by alpmeister
Employees Worked With
June 09, 2020
Everyone was very helpful as usual. Great place to purchase a vehicle and have it serviced. Thanks. They didn’t even laugh when they found out the rattle was my sunglasses in the holder. purchase a vehicle and have it serviced. Thanks. They didn’t even laugh when they found out the rattle was my sunglasses in the holder. More
by Pearl
Employees Worked With
June 09, 2020
I showed up for my appt. and was met by Mike (my service advisor) right away. I needed my first oil change on my new truck. He took the vehicle, and a short time later the work was completed and I was on m advisor) right away. I needed my first oil change on my new truck. He took the vehicle, and a short time later the work was completed and I was on my way. Great experience!! More
by ctcroofing
Employees Worked With
June 09, 2020
I live in Tampa and have been leasing cars for years from Walker Ford and now I purchased a vehicle last year.. The service department is the best. I usually wait for service and I am never kept waiting t Walker Ford and now I purchased a vehicle last year.. The service department is the best. I usually wait for service and I am never kept waiting to long. The service department always keeps me informed of the maintenance and if things change they talk with me before servicing my vehicle. Always professional, nice people. More
by DMSNYDER0
June 07, 2020
Walker is my preferred Ford dealer. They do a good job and I trust them. I appreciate the Saturday hours. Very convenient. This survey should not require a minimum number of words. That’s annoying. and I trust them. I appreciate the Saturday hours. Very convenient. This survey should not require a minimum number of words. That’s annoying. More
by rmatava
Employees Worked With
June 06, 2020
Avoid at Walker Ford all costs Called Walker Ford in December 2018 to address air bag recall. Did not get a call back. January 2020, went to dealership. Advisor took information aga Called Walker Ford in December 2018 to address air bag recall. Did not get a call back. January 2020, went to dealership. Advisor took information again and said he would call when part arrived. Heard nothing. Returned to dealership and was told part had shipped and I would be contacted. NEVER HEARD ANOTHER WORD FROM ANYONE. June 2020, airbag replaced only after I called again and the part “reordered”. The service advisor I dealt with initially is no longer employed. This time around I was fortunate enough to work with a competent professional, Douglas Wilder. A good employee does not make up for Walker Ford’s overall deplorable customer service. More
by Screen_Name
Employees Worked With
Douglas Wilder
June 06, 2020
The service was great as always! Upon arrival I was immediately greeted and my vehicle was processed. Before finishing the service I was filled in as to any further service that should be done. immediately greeted and my vehicle was processed. Before finishing the service I was filled in as to any further service that should be done. More
by BERET003
