Wally's Nissan of Latham
Latham, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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All in all was ok, I live 2 hr Way sent them pictures of my trade in from all out side and in told me they could give me 4000 for my truck cause this was what another dealer was giving me, but when I get th my trade in from all out side and in told me they could give me 4000 for my truck cause this was what another dealer was giving me, but when I get there they said they can only give me 2000, feel they wasted my time just to get me up there More
Awesome job thanks so much for doing such a great job! Quick and reliable service Quick and reliable service More
Phil was very knowledgeable and helpful. The services were performed within the expected time frame. Very courteous and professional. The services were performed within the expected time frame. Very courteous and professional. More
Very helpful and very understanding. Worked something out to help me stay in budget. Thank you Wally’s Nissan of Latham!! Worked something out to help me stay in budget. Thank you Wally’s Nissan of Latham!! More
Very courteous made my new car buying experience amazing Steve was ver knowledgeable and courteous made the whole experience seem less awesome place Steve was ver knowledgeable and courteous made the whole experience seem less awesome place More
Steven Ranaudo was the gentleman who helped us with the purchase of our new Nissan Maxima. He was very knowledgeable and helpful every step of the way. Am very happy with the car and with the dealership. purchase of our new Nissan Maxima. He was very knowledgeable and helpful every step of the way. Am very happy with the car and with the dealership. Mr. Ranaudo is an asset to Wally's Nissan. More
I have a great car shopping experience and good customer service, and the financial service department is excellent and a pleasure to do business with. service, and the financial service department is excellent and a pleasure to do business with. More
The experience we had at your dealership was the best experience I’ve ever had at any dealership! experience I’ve ever had at any dealership! More
The service staff at Wally's that we have had the opportunity to work with have been wonderful. We needed a loaner car for the time our Titan was being serviced and they were able to get us one. We opportunity to work with have been wonderful. We needed a loaner car for the time our Titan was being serviced and they were able to get us one. We have 2 recommendations: We suggest that even though it was explained that it's Nissan's policy, it be very beneficial in the long run for the dealership to provide a loaner car at no charge, since the customer is already paying to have their vehicle repaired. The other suggestion we have is that having been in the industry all my life, we never charged our customers for diagnostic fee or for a loaner car. Any diagnostic fee was considered as part of the service/repair. This policy created a wonderful dealer/consumer raport and created many loyal customers that not only returned for their vehicle service, but, also became brand-loyal and purchased vehicles for themselves and family members. Many loyal customers also recommended the dealership to friends. So the little "loss" the dealership may take from free diagnostics and free loaner vehicles came back often 10 fold in the long run. The loaner cars actually give the customer real-time, hands on use of your product and often encouraged them to purchase one for themselves. More