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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,554 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,554 reviews

January 02, 2026

I am a fan of Walter’s MB. Great people including Steve Kienle and Eddy Elsayed. Have bought a dozen MB vehicles. More

by pmkulkarni
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddy Elsayed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gulam Dhanani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2026 -

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving us this kind review! We are delighted that Steve and Eddy provided you with 5-star service. Our guest's satisfaction is our top priority and we hope you continue to choose us for all of your future Mercedes-Benz needs. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

January 01, 2026

I would like to take a moment to share my excellent experience at your Mercedes-Benz dealership. I recently visited the dealership to purchase a van, and from start to finish, the entire process was ou More

by saayinc1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaid Barragan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toni Hajj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Gressmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2026 -

Walter's Mercedes-Benz of Riverside responded

Antonio, Thank you for your positive review and recommendation! We realize you have several options when choosing a dealership and we are honored that you picked us here at Mercedes-Benz of Riverside. We are so glad that Dan, Toni, Isaid, and the team provided you with a smooth and remarkable experience. Congratulations on your new vehicle! If there is ever anything more that we may help you with, please do not hesitate to let us know. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

December 31, 2025

The staff, including Joseph Loera who assisted me, was friendly and professional. One of my concerns was solved even before paperwork was completed. More

by markisson5
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2026 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your positive review! We are so glad that Joseph was kind and helpful. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

December 31, 2025

⭐️⭐️⭐️⭐️⭐️ Rachel Serna at Mercedes‑Benz of Riverside consistently goes above and beyond she's professional, attentive, and genuinely committed to outstanding service. More

by cjames949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Serna
Dec 31, 2025 -

Walter's Mercedes-Benz of Riverside responded

Thank you for sharing your positive experience with us. We are so glad that Rachel provided you with the quality care that you deserve. It is our pleasure to serve you and your automotive needs in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

December 29, 2025

From the moment I parked my car and retrieved my daughter from the backseat Mr. Morris Gaines greeted me with a big smile and asked me did I need help. From that moment on he was by my side and treated me wi More

by Nicky B.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Morris Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erwin Artacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua
Dec 29, 2025 -

Walter's Mercedes-Benz of Riverside responded

Nicky, thank you for taking the time to leave us this positive review! We are thrilled that Morris and Joshua provided you with the quality care that you deserve. We are honored by your willingness to refer us to others. On behalf of the entire team- congratulations on your new GLC! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

December 28, 2025

Danny Ventura is a great service adjuster. He followed through with my insurance and got my windshield replaced. Not only that, but communicated the progress throughout this period of time. H More

by MariaBiglow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Ventura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2025 -

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving Danny this positive review and recommendation! We are glad that he got your automotive needs taken care of- thoroughly and efficiently. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

December 23, 2025

First class and professional all the way from the time I arrived in service drive to the time I picked up my vehicle. They constantly stayed in contact and went above and beyond to make me comfortable. Bec More

by Dodge_boy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Interlicchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Usary
Dec 26, 2025 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your excellent review! Your safety and satisfaction are our top priorities, and we are glad that our team took great care of you and your automotive. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

December 22, 2025

Rachel Serna went above and beyond my expectations. She kept me informed every step of the way. VERY nice attitude and attention to detail. Right person for the right job. Look forward to working with More

by Larryat45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Serna 👍
Dec 22, 2025 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your 5-star review! We are glad that Rachel took great care of you and kept you well informed throughout the process. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

December 20, 2025

I was well taken care of by Mr. Irwin or Tacho and Joe Luo. I’d like to thank each one of them for that time and effort and also would like to mention Mr. Leonard Baker for his expe More

by Whitefreightliner57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erwin Artacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenard Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin parts dept, Christian Aparicio
Dec 22, 2025 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your positive review! We are honored by your continued business, and we are thrilled that Joe, Lenard, Ashley, and the team provided you with top-notch service. Your willingness to refer us to others means so much to us. Please do not hesitate to give us a call if there is ever anything more that we may help you with. Congratulations on your new vehicle! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

December 15, 2025

if you're not buying a $165K car, they only want to sell you an EV or SUV, and they are rude about it, not today More

by will
Recommend Dealer
No
Employees Worked With
Machito Adams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2025 -

Walter's Mercedes-Benz of Riverside responded

Hi Will, Thank you for taking the time to share your feedback. We're sorry to hear that your visit didn't meet your expectations, and we sincerely apologize if you felt our team wasn't attentive to your specific needs. We strive to provide every customer with excellent service regardless of which vehicle they're interested in, and it's concerning to hear that wasn't your experience. All of our customers deserve respectful, helpful assistance whether they're exploring our entire lineup or have a specific model in mind. I'd appreciate the opportunity to make this right. If you'd be willing to give us another chance, please reach out to myself at (951) 441-6182, and I'll ensure you receive the attention and respect you deserve. We value your feedback as it helps us improve our service for all customers. Erwin Artacho General Manager Mercedes-Benz of Riverside (951) 441-6182

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