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Walter's Mercedes-Benz of Riverside

Riverside, CA

Overview
Employees
Reviews
Vehicles
4.9
6,435 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,435 reviews

February 15, 2022

Carlos Perez kept it simple and precise and my family and I walked away with 3 Mercedes’ Benz because of the wonderful service. More

by Nicholas.plaskett
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Davisson
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Feb 16, 2022 -

Walter's Mercedes-Benz of Riverside responded

Nicholas, Thank you for your 5-star rating! We greatly appreciate the opportunity to work with you, and we are so glad that Carlos provided you with a top-notch experience! It is our pleasure to assist you in any way possible. Wishing you and your family the warmest congratulations on your new vehicles- on behalf of the entire team! Safetravels! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

February 15, 2022

Went over here the other day and I had a good experience with Eddy he was such a great help. More

by qshifty22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Elsayed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 15, 2022 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your excellent review! We are honored that you took the time to visit us, and we are pleased that Eddy provided you with the quality care that you deserve! If there is ever anything more that he and the team may help you with, please do not hesitate to let us know! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

February 14, 2022

Carlos and Shaun are the best! Love these guys love this dealership. I will be back! More

by Nicholas.plaskett
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Davisson, Carlos Rameriz
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Feb 16, 2022 -

Walter's Mercedes-Benz of Riverside responded

Nicholas, Thank you so much for your positive review! We are happy to hear that Carlos and the team provided you with a top-notch experience! It is our pleasure to assist you in any way possible. We wish you the safest of travels until we meet again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

February 13, 2022

Dealer is very nice he’s the best Morris Gains he was very professionalMade me very comfortable work to get me a good deal very good guy More

by Jackienewman
Customer Service
Recommend Dealer
Yes
Employees Worked With
Morris Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2022 -

Walter's Mercedes-Benz of Riverside responded

Jackie, Thank you so much for your positive review! We are happy to hear that Morris took great care of you throughout your visit! It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

February 11, 2022

I just want to say thank you to Eddy for being so helpful on my journey to buying a new car I walked out with a Glc. He was so helpful I would totally recommend him to anyone I know! More

by Jasmine Mendez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Elsayed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2022 -

Walter's Mercedes-Benz of Riverside responded

Jasmine, Thank you for sharing the positive experience you had with Eddy! We are honored to have been of assistance to you with your special purchase, and we are so glad that Eddy took great care of you! He will be delighted to have earned your kind recommendation. We warmly congratulate you on your new vehicle- on behalf of the entire team! Safe travels! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

February 10, 2022

Mike sales is so accommodating but I had a problem with john He was rude the whole time, I know he I was late and the dealership was closing already but he didn’t even go over and explain the features of o More

by Sam
Recommend Dealer
Yes
Employees Worked With
Mike Sales, John Shelley
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February 09, 2022

If you’d like fantastic service at Walter’s Mercedes in Riverside, please ask for Brandon Monaco…. Dude is “Simply The Best” More

by CoCoMan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morris Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Monaco, Andrew Wagner
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Feb 10, 2022 -

Walter's Mercedes-Benz of Riverside responded

We are so glad that Brandon could be of assistance to you, and we greatly appreciate you taking the time to leave him this 5-star review! He will be honored to know how confident you are in his efforts. We wish you the safest of travels- on behalf of the entire team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

February 08, 2022

Andrew Wagner has once again excelled at assisting me find my 2nd lease! His expertise and professionalism go above and beyond my expectations. I have already highly recommended him to all of my friends More

by Anna
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Wagner
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Feb 08, 2022 -

Walter's Mercedes-Benz of Riverside responded

Anna, Thank you so much for your positive review! We are so glad that Andrew took great care of you throughout your visit! He will be honored to have earned your kind recommendation! Wishing you the warmest congratulations on your new vehicle- on behalf of the entire team! Safe travels! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

February 08, 2022

2/7/2022I bought a Mercedes today, after buying our 2/7/2022 I bought a Mercedes today, after buying our last car from this dealership as well. I went to sign the paperwork on my lunch, signed a few d More

by Renee Reynolds
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler Usary
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Shelley
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Feb 10, 2022 -

Walter's Mercedes-Benz of Riverside responded

Hi Renee, I can completely understand you and Greg’s frustration and I’m very sorry this was your experience here. Although we all feel bad in this situation, the simple truth is that you did not buy a car. You filled out a credit app to qualify for financing and a Carfax document about the condition of your trade in vehicle. We did agree to terms and you waited to go into to sign docs and purchase the car at 12:16 but then decided to abruptly leave at 12:34 without telling anyone. Your salesperson ran out of the store to see why you had left and you told him you’d be back, he said ok and told you then that he would keep you up to date on the status of the car. Another person came in and found this car and decided to purchase it. Since there was no completed deal in place and no guarantee we would ever hear from you again, we had to sell the car. John then called you to tell you the car had sold (Made no mention of any price, that’s totally untrue) so you would know what was going on. We felt so bad that we located another more heavily equipped vehicle, discounted it and raised your trade in value to make this new deal even better than the previous one to make up for it but that offer was declined. Greg has been in since and has expressed his concerns at length so much so that we felt it would be best for him to leave and unnecessary for any additional calls. I’m very sorry that the car you wanted sold before you could return but this review is really not what happened. Sean Davisson General Manager Walter’s Mercedes-Benz of Riverside (951) 441-6182

Feb 11, 2022 -

Renee Reynolds responded

Also, just in case you feel I am lying, please pull your security camera. It will clearly show you who I spoke with, the time stamps and the fact I couldn’t just “get up, leave and chased out”, as you still had the keys to our car.

Feb 11, 2022 -

Renee Reynolds responded

Sean, obviously you were lied to you by your staff as well. Both John and the finance agreed with us that we were coming back at 7:00 pm to COMPLETE the signing (after I waited 20 minutes for the finance) and explaining I had to return to work by 1pm. Everything in your response is untrue but clearly that is what I have come to expect for your dealership. This is not a way to run a business and it will eventually come back, karma! Either way, thanks for taking the time to confirm that my review of the integrity of your Dealership and staff is correct.

February 05, 2022

Morris Gaines was very helpful and a pleasure to work with. He was very patient and help me to get a great deal. More

by Angiefunches
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morris Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 07, 2022 -

Walter's Mercedes-Benz of Riverside responded

Angie, We are so glad that Morris could be of assistance to you, and we greatly appreciate you taking the time to leave him this 5-star review! We wish you safe travels. We hope for an opportunity to work with you again in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

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