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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,444 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,444 reviews

August 24, 2020

Dina Backer went above and beyond to take care of me and ensure I got the car I needed. She made the whole process so smooth and stress free, I honestly still cant believe how smoothly everything went. This More

by N. Elghali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Towns, Dina Backer
Aug 24, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to share this wonderful review! We are overjoyed that Dina could make things happen for you and get you into the vehicle of your dreams! We wish you the warmest congratulations- on behalf of the entire team, and we look forward to serving you and your automotive needs again in the future! Wishing you the safest of travels until we meet again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

August 24, 2020

Our first experience with Mercedes and Peter Tecson made it seamless. We were able to make most of the transactions online and over the phone. In the end, it was well worth the drive to Riverside. We are h More

by egarza1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Tecson
Aug 24, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your 5-star review! We are so glad that we had the opportunity to do business with you, and we are thrilled that Peter could get you into a vehicle that you love! We warmly congratulate you on your new Mercedes-Benz, and we hope to serve you and your automotive needs again in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

August 23, 2020

Isaid Barragán was very informative, truly knows his inventory and matched our needs above and beyond our expectations. He believes in his quality product and made us feel confident in our decision to b More

by Drrxmygm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaid Barragan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving Isaid this excellent review! We are pleased to know that he provided you with the quality service that you so much deserve, and he will be honored to hear how greatly you valued his assistance! We congratulate you on your new Sprinter- on behalf of him and the entire team. Please let us know if there is ever anything more that he or the team may help you with in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

August 23, 2020

Gordon Lai made the purchase of our Metris can seamless and easy. Prior to arriving at the dealership Gordon had already given us a fair deal on the purchase price along with the payment we would expect. W More

by Christina Caceres
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gordon Lai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2020 -

Walter's Mercedes-Benz of Riverside responded

Christina, Congratulations on your new Metris! We are happy to hear that Gordon took great care of you and provided you with the perfect deal and a seamless experience! He will be honored to hear how greatly you valued his assistance. Please drive safely, and do not hesitate to give us a call if there is anything more that we may help you with in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

August 21, 2020

They helped me out a lot and I’m very thankful and satisfied.! I love my new car and I’m excited and blessed to start my new journey! More

by anthonyjperez15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2020 -

Walter's Mercedes-Benz of Riverside responded

Anthony, Your satisfaction means so much to us, and we are thrilled that we could get you into a vehicle that you love! We congratulate you on your purchase- on behalf of the entire team, and we wish you the safest of travels until we meet again! Thank you so much for your excellent review. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

August 21, 2020

Thank you Andrew Wagner! for making, an otherwise cumbersome process of returning and re-leasing another vehicle, a very smooth and hassle-free experience. He goes out of his way to be helpful in ev More

by Mena
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andrew Wagner
Aug 24, 2020 -

Walter's Mercedes-Benz of Riverside responded

Mena, Thank you for leaving Andrew this 5-star review! We are delighted to know that he took great care of you and made your experience so seamless- from beginning to end! We warmly congratulate you on your new vehicle, and we hope to continue serving you and your future automotive needs! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

August 21, 2020

From ordering to receiving my 2020 Sprinter, I would like to thank Gordon Lai for his kind help from start to finish. Best ever! √ A+ More

by dpneverton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toni Hajj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gordon Lai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2020 -

Walter's Mercedes-Benz of Riverside responded

Congratulations on your new Sprinter! We are so glad that we had the opportunity to do business with you, and we are pleased to know that Gordon took great care of you- from beginning to end! We thank you for taking the time to leave him this 5-star review. Please let us know if there is anything more that he or the team may help you with in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

August 20, 2020

I’d like to give thanks to Andrew Wagner for going above and beyond for me. He made the entire process stress free and prompt. When other dealerships told me what I needed couldn’t be done, Andrew found a w More

by Angela_J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Wagner
Aug 21, 2020 -

Walter's Mercedes-Benz of Riverside responded

Angela, Thank you for taking the time to leave Andrew this wonderful review! He will be overjoyed to hear of your very kind words and to know how greatly you valued his assistance! We are honored by your willingness to go the extra distance to work with us, and we look forward to continuing to provide you with the same 5-star service in the years to come! Wishing you the safest of travels until we meet again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, George McKenzie - General Manager

August 19, 2020

Alex Ramirez always helps our family out when we need a service done.. He is very helpful and communicative. We have 3 cars that we take to Mercedes and he is always our go to person when we need a service More

by Iga78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to leave Alex this kind review and recommendation! It is our pleasure to assist you in any way possible, and we are overjoyed that Alex could consistently alleviate each of your concerns. He will be honored to have your confidence and loyalty, and we are certain that he will continue to take exceptional care of you in the years to come! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, George McKenzie - General Manager

August 19, 2020

There was an incident after servicing my 2011 gl450. But Alex Ramirez took care of it and reservice my vehicle.. unfortunately payment for the rental loaner from enterprise has not been paid yet. Forwarded More

by Marlonaban81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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