Walter's Mercedes-Benz of Riverside

I am always filled with anxiety whenever I deal with car salespeople. However, John Shelley, my salesperson, put me at ease by giving me the history of the dealership and was remarkable at handling my reque salespeople. However, John Shelley, my salesperson, put me at ease by giving me the history of the dealership and was remarkable at handling my request. He found out what was important to me and found me the car I NEEDED and I was in the finance department with Andy who wrapped everything up. Trust me, I have bought many cars but this was by far the best experience I have ever had. Shout to Emil!! My appointment was at 11am and I was on the road with my new C class by 2pm. Thanks for all the love and I look forward to my next Mercedes. More

I was in the market for a newer model, Smart ForTwo, and was enamored by the visual/specs of a 2016 Passion, at this location. After failing to secure financing (due to a poor credit score) at other locatio was enamored by the visual/specs of a 2016 Passion, at this location. After failing to secure financing (due to a poor credit score) at other locations, I figured another “hail mary” attempt wouldn’t hurt. I sent an email via CARS.com and within a few hours was contact by Mike Sales, a very sharp and astute sales manager via phone. Mike Sales was very optimistic about our interaction and made it clear that he could land me in the vehicle I requested. After completing the initial credit application, he directed me to John Shelley, a sales consultant, as a liaison to complete the deal. After communicating (call/text) back and forth (24hr period) I realized that this potential purchase could work in my favor, despite poor credit and inability to secure financing (at any rate) elsewhere. We determined that an on site appointment could prove beneficial for both parties. I took a leap of faith and caught an uber from downtown LA to Riverside the next day. John Shelley was initially scheduled to work that afternoon but came in at opening (9am) to ensure that my experience/purchase was up to par. John was as down to earth and charismatic as I envisioned. We discussed a scenario that would expedite the vehicle transaction and he worked quickly to assist me in making it a reality. In the midst of our interaction Mike Sales came over and explained the logistics and optics of a potential sale, which was more advantageous on my end, at an interest rate impossible to attain elsewhere with my credit score. John a few moments later introduced me to the vehicle in the listing. The Smart ForTwo Passion was in excellent condition with literally minimal signs of use. With barely 20k miles and a clean vehicle history it was a no brainer to move forward. The matte white finish and comfort within the interior finalized the deal in my head. Our test drive around the area allowed me to understand the sport and eco mode which enhance the driving experience, along with the various options included. I was then introduced to Andy Towns, an expert finance manager, who was helped me understand the sale documents and decipher language in my contract. Andy’s attention to detail and confidence made me much more comfortable signing. Andy gave me a breakdown of every major bulletin and explained how GAP insurance could positively work in my favor in case of a serious or debilitating incident. Within 15 minutes the signing of documents was complete. This is a family oriented company with no shady business practices and 5 star representation. They will advocate aggressively on your behalf with the bank if you have bad credit (like me) or recognize that the vehicle of your dreams is just out of reach. This is the best Mercades Benz dealership in all of Southern California. Trust me. More

David Greene, along with the rest of the staff are not only timely, kind, efficient in their work but also full of personality and life making the dealership a friendly, fun and safe place to visit! only timely, kind, efficient in their work but also full of personality and life making the dealership a friendly, fun and safe place to visit! More

Excellent customer service from the Walter”s Mercedes Benz crew specially JR Rodriguez, He’s very professional and kept me updated o the work progress of my car. Benz crew specially JR Rodriguez, He’s very professional and kept me updated o the work progress of my car. More

The service was excellent and they turned my bad day into a better day. They towed my car in, gave me a detailed list of the services I needed, took the time to answer all of my questions, and offered me a l a better day. They towed my car in, gave me a detailed list of the services I needed, took the time to answer all of my questions, and offered me a lift to where I needed to be. Not to mention that they washed my car as part of the service and provided some fruits, snacks and drinks (water and an assortment of coffee) to pass the time. I stayed there from morning to mid-afternoon so that food came in handy. The lounge area and bathroom were nice and clean so I felt comfortable sitting there watching tv to pass the time. All of the employees that I spoke to were all friendly and willing to help so I was pleasantly surprised. I don’t see that often. Luckily, they were having a slow Monday so I was able to get my car back that same day. It was a relief! More

Alex Ramirez from Walters Mercedez in Riverside has the best customer service, he is professional, very kind, humble and trust worthy...seems like a genuine good guy. Ive worked with other staff there that best customer service, he is professional, very kind, humble and trust worthy...seems like a genuine good guy. Ive worked with other staff there that were rude and arrogant and that type of service brings the value of the whole company down. However Alex Ramirez is definitely a great asset to Walters Mercedez, he knows how to treat and care for his customers! More

I received GREAT service from Joesph Loera!!! Joseph was very pleasant and helpful during my last visit to Walters Mercedes. He kept me updated on the progress of my service repair and got me in a Joseph was very pleasant and helpful during my last visit to Walters Mercedes. He kept me updated on the progress of my service repair and got me in and out of their quickly! More

My service advisor, Austin, always provides the best customer service experience. I have been taking my vehicle for service at Walter's of Riverside for the last couple or years and I always request Au customer service experience. I have been taking my vehicle for service at Walter's of Riverside for the last couple or years and I always request Austin because he is the best service advisor in the entire company. He handles all of my vehicle service needs with integrity. Furthermore, he always keeps me up to date throughout the entire time my vehicle is in for a repair, or regular maintenance. Please send him my regards and please give that gentleman a raise. More

Brandon Monaco is an excellent service advisor. He make me know he is genuinely concerned about me and the issues I have with my car. He’s professional, gentle, personable and knowledgeable. He is good in me know he is genuinely concerned about me and the issues I have with my car. He’s professional, gentle, personable and knowledgeable. He is good in researching my concerns and thorough in making sure I understand the needs of my vehicle. I’m handicapped and elderly. Brandon treats me good like a good son treats a mother. Never once has he made me feel like he’s “pulling the wool over my eyes. I appreciate that he tries to give me his best. More