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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,434 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,434 reviews

September 13, 2019

Great service Morris Gaines sold my 2018 Mercedes to me. I had the best service and Mr. Gaines was exceptional. I would recommend any of my family and friends to More

by Karen Coleman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morris Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2019 -

Walter's Mercedes-Benz of Riverside responded

Karen, Congratulations on your new Mercedes-Benz! We are so pleased that Morris could offer you great assistance and a 5-star overall experience! We thank you for leaving us this positive review, and we hope to serve you again in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

September 13, 2019

Thank you!! Thank you to John Shelley! Very caring and great at what he does. I love my new car the GLe350. It was all very fun experience and I was treated very More

by Mercedes!!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Shelley
Sep 16, 2019 -

Walter's Mercedes-Benz of Riverside responded

Congratulations on your new Mercedes-Benz GLE 350! We couldn't be more pleased to hear how happy you are with your purchase, and we are overjoyed that John could make your buying experience so positive as well! We wish you the safest of travels in your new ride, and we hope to see you again when the time comes for your first service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

September 12, 2019

Well taken care of. I have been a Walter's Mercedes customer sense 1974 and JR Rodriquez has been my go to man at Walter's for the past few years. I had to have the car More

by Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2019 -

Walter's Mercedes-Benz of Riverside responded

Bill, We are so honored to have your loyalty, and we are delighted to know that JR continuously provides you with the quality service that you so much deserve. We are so glad that he could get your recent vehicular issue taken care of- seamlessly and efficiently, and we look forward to continuing to serve you and your automotive needs in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

September 12, 2019

Review Brandon Monaco did a great job handling my service needs at my arrival, discussing the issues and my departure on my 2005 Mercedes Benz C55 AMG! T More

by Confidential
Recommend Dealer
Yes
Employees Worked With
Tyler Usary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Monaco
Sep 12, 2019 -

Walter's Mercedes-Benz of Riverside responded

Rob, Thank you for your 5-star review! We are happy to hear that Brandon took great care of you throughout the entirety of your recent visit. We appreciate your business, and we hope to see you again the next time you are in need of automotive service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

September 12, 2019

Great service as always! Every time I get my vehicle serviced it is a pleasure. I truly appreciate Joe Loera. He is a great service advisor! He explains everything well and do More

by Mercedes D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your kind recommendation! We are happy to hear that Joseph consistently provides you with thorough and attentive service, as it is our utmost goal to maintain your full safety and satisfaction. He will be delighted to have earned your excellent review, and we look forward to working with you again the next time your vehicle is ready for service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

September 11, 2019

Awesome Service Andrew was beyond helpful and not pushy. Although I didn’t lease through Mercedes, Andrew provided nothing short of excellent costumer service. Will b More

by Bishoy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Wagner
Sep 12, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your 5-star review! We appreciate your business and are happy to hear that Andrew took great care of you throughout your visit. We wish you safe travels and look forward to the opportunity to serve you again in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

September 11, 2019

Very friendly and helpful Makes everything easier and saved me a lot of time. He is also professional with his job, knows what to do. Trying his best to make client satisfy the More

by Yijing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Greene
Sep 12, 2019 -

Walter's Mercedes-Benz of Riverside responded

Yijing, Thank you for leaving David this positive review! It is a pleasure to hear that he was so helpful and efficient, and that he ensured that your visit was 5-stars all-around. We appreciate the opportunity to serve you. Please let us know how our team may be of further assistance to you in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

September 11, 2019

Rene Orellana is an excellent salesman. He is very detailed, he answered all my questions, he is very friendly, and he make sure you are satisfied. More

by Judy McCloud
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rene Orellana
Sep 12, 2019 -

Walter's Mercedes-Benz of Riverside responded

Judy, Thank you for leaving Rene this 5-star review! We are happy to hear that he was so welcoming and informative, and that he ultimately made your sales experience so positive all-around. If you ever have any further questions or concerns, please don't hesitate to let us know. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

September 11, 2019

Service Dept David Greene is always very professional and provideds excellent customer service. I am happy with the service Waltere's Mercedes-Benz consistently h More

by Mercedes Lover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Greene, David Greene
Sep 12, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your positive feedback! We are delighted to know that our service consistently meets your satisfaction, and that your recent experience with David did not disappoint. It is our pleasure to serve you, and we look forward to continuing to provide you and your vehicle with our best care in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

September 11, 2019

MY new GLC I came in looking for a Mercedes SUV and was introduced to the very professional John Shelley. John took the time to explain the whole lineup and show More

by Aussie roots
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Shelley
Sep 12, 2019 -

Walter's Mercedes-Benz of Riverside responded

Congratulations on your new Mercedes-Benz! We are so appreciative the opportunity to work with you, and we are overjoyed that John could guide you to the perfect vehicle! He certainly is an incredible asset to our team, and we are pleased that he could make your experience at our dealership 5-stars all-around! Please drive safely, and be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

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