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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,416 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,416 reviews

April 22, 2019

Ouch broken Windshield My wife's 2008 Smart Car was hit by gravel on the freeway. The Windshield was cracked and she didn't want to drive it until it was fixed. I called Wa More

by EraSprinter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for leaving us this 5-star review! We are so glad that we could get your wife's vehicle efficiently taken care of, as we understand that a cracked windshield could be both frustrating and hazardous. Please don't hesitate to let us know if there is ever anything more we may help you with in the future, and be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

April 22, 2019

Excellent service Mr. Alin Cole was outstanding in assisting us with the selection of our new car. It was an absolute great pleasure doing business with him. More

by Manat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alin Cole
Apr 24, 2019 -

Walter's Mercedes-Benz of Riverside responded

Congratulations on your new vehicle! We are overjoyed that Alin could be of such great assistance to you, and that he could make your overall buying experience so positive. We hope you enjoy your new ride. Please let us know if there is anything more that Alin or the team may help you with in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

April 22, 2019

David Greene / Rene Orellana Always a pleasure being greeted and taken care of by David when getting my car serviced! You rock! Rene - Awesome, inspected my car as my lease is More

by Sarah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Greene, Rene Orellana
Apr 24, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your feedback, Sarah! We are so pleased that David and Rene could be of such great assistance to you throughout your recent visit! We look forward to working with you again when you are ready for your upgrade. Please feel free to give us a call if there is anything more we may help you with until then. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

April 22, 2019

Service I was very pleased with the over all service. After spending what I consider a fair amount of money I was surprised to get into a dirty car. I even as More

by trickivici@aol.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 22, 2019

Great experience with sales person Dina is fantastic to work with! She's super responsive, very knowledgable of the product, and easy to work with. She's gone out of her way to make our More

by momofboys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dina Backer
Apr 24, 2019 -

Walter's Mercedes-Benz of Riverside responded

Hi Mai, Thank you so much for leaving Dina this kind recommendation! We agree that she is a fantastic worker, and we are happy to hear how confident you are in her efforts. We are so glad that she could make your Walter's experience so positive all-around, and on behalf of her and the entire team- we congratulate you on your new vehicle! Be sure to follow us on Facebook and Instagram for future specials and updates. Regards, Ray Burke - General Manager

April 19, 2019

Very good service and great 👍 job Best car and love her service, can’t walk away without a new car just because she’s a great sales and great job , I will let my friends know come to h More

by Susa li
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dina Backer
Apr 22, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your recommendation! It is great to know that Dina has your confidence, and we are pleased that she could get you into a vehicle that you are so happy with. We look forward to the opportunity to serve you again. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

April 19, 2019

Best Mercedes dealership This is my second car I’ve got from Walters and I’ll never go to another Mercedes dealership. The staff is friendly and always welcomes you and makes More

by Janicecherie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Usary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morris Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Garcia
Apr 22, 2019 -

Walter's Mercedes-Benz of Riverside responded

Hi Janice, Thank you so much for your wonderful recommendation! We are so appreciative of your continued business, and we are honored that you consistently have positive experiences working with our team. We hope you enjoy your new Mercedes-Benz, and we look forward to continuing to serve you and your automotive needs for many years to come. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

April 19, 2019

Excellent Service! Mercedes Benz of Riverside Walters I'd like to compliment one of your employees, Bob Rosa's, for the excellent service he provided us last week. Mr R More

by dahuntr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Rosas
Apr 22, 2019 -

Walter's Mercedes-Benz of Riverside responded

Mr. and Dr. Hunter, Thank you so much for taking the time to leave Bob this amazing review. We are so glad that we had the opportunity to work with you again, and we are thrilled that Bob left you so impressed with the assistance he provided to you. We feel so fortunate to have your loyalty, and we look forward to serving you for many years to come. Congratulations on your new Mercedes-Benz S 550! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

April 19, 2019

Honest service Fantastic customer service your employees were great in providing detail information about the car I was interested in they took there time and create More

by Ruechuan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Wagner
Apr 22, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for this excellent feedback! We are delighted to hear that Raul and Andrew provided you with thorough service and a comfortable overall experience. Please let us know if there is anything more that our team may help you with in the future, and be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

April 15, 2019

J.R. Rodriguez My service rep is J.R. Rodriguez and gave me an excellent price on my overall repairs. Excelled and exceeded all of my expectations! Thank you and I w More

by blee79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2019 -

Walter's Mercedes-Benz of Riverside responded

Providing top-notch service and deals is what we aim for, and we are delighted to know that JR's efforts exceeded your expectations! We appreciate you sharing this 5-star review, and we hope that our service continues to impress you in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

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