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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,468 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,468 reviews

May 27, 2019

Amazing Experience! I can’t speak highly enough of Raul and Andrew at Walter’s Mercedes of Riverside. The experience was amazing the moment I inquired on a vehicle. A per More

by Kuklamou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Wagner
May 29, 2019 -

Walter's Mercedes-Benz of Riverside responded

Hi Kamra, Thank you so much for your wonderful feedback and recommendation! We are so pleased that Raul and Andrew could introduce you to each of your options until you ultimately found the perfect vehicle. We are so glad that we had the chance to work with you, and we are thrilled that you found your overall experience at our dealership to be so exceptional. Please let us know if there is ever anything more that our team may help you with in the future, and be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

May 26, 2019

Love my CLA coupe John Shelley is an extremely helpful and friendly salesman he knew what I wanted and understood my budget and made me feel very well taken care of. Jo More

by jcasilla234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Shelley
May 28, 2019 -

Walter's Mercedes-Benz of Riverside responded

Hi Josh, Congratulations on your new Mercedes-Benz! We are so glad that John could accommodate your needs and get you into the perfect vehicle! We appreciate you leaving him this wonderful recommendation, and we hope to see you again when the time comes for your first service. Be sure to follow us on Facebook and Instagram for future specials and updates. Regards, Ray Burke - General Manager

May 26, 2019

Needed scheduled service and eck bond estimate I had a tiny tear in my seat when l brought my car in for scheduled service. I asked Alex to send a pic to eck bond since l already filed a claim. He More

by Dee Gibson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Monaco
May 28, 2019 -

Walter's Mercedes-Benz of Riverside responded

Hi Dee, Thank you so much for your amazing feedback! It is wonderful to hear that Alex took thorough care of your vehicle throughout your recent service visit. Your safety and satisfaction are our priorities, and we are so delighted that he ensured that your car was returned to you in the perfect condition. Please let us know if there is anything more that he or the team may help you with in the future, and be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

May 25, 2019

Nice and easy I just got the first service on my new CLA. Cody was my agent and he made it super easy. Thanks so much, Cody. Great work More

by Buster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Burt
May 28, 2019 -

Walter's Mercedes-Benz of Riverside responded

Hi Buster, Thank you so much for your 5-star review! We are happy to hear that your first service visit went smoothly! Please let us know if there is anything more that Cody or the team may help you with in the future, and be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

May 25, 2019

Mike Sales is the man.! Had a great Car buying experience at Walter’s Mercedes Benz in Riverside, was doing some research online in the Car Gurus app and I found what I was l More

by Cbass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Sales
May 28, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for taking the time to share this wonderful review! We are so glad that your vehicle search led you to our dealership, and that Mike could put you at ease and ultimately make things happen for you! It is a pleasure to hear of your satisfaction with your overall experience, and on behalf of Mike and the entire team- we congratulate you on your new vehicle! Be sure to follow us on Facebook and Instagram for future specials and updates. Regards, Ray Burke - General Manager

May 24, 2019

Amazing John Shelley helped me getting my new car and he is amazing at his job and very hard working. Thank you for helping me. Great work . More

by Anumann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Shelley
May 24, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your 5-star review, and congratulations on your new vehicle! We appreciate the opportunity to do business with you, and we are so glad that John could make your overall buying experience a positive one! We hope you enjoy your new ride. Be sure to follow us on Facebook and Instagram for future specials and updates. Regards, Ray Burke - General Manager

May 23, 2019

Great service from start to finish I just purchased a new car from Alfonso Hernandez. I was trading in my leased Mercedes and wanted to get into an SUV. He made it so quick and easy for More

by LisaL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfonso Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Guerrero
May 24, 2019 -

Walter's Mercedes-Benz of Riverside responded

Hi Lisa, Thank you for taking the time to share this great feedback and recommendation! Our customers' satisfaction is certainly our priority, and we are overjoyed that Alfonso could provide you with an incredible vehicle, deal, and overall experience. We congratulate you on your new SUV and hope that you continue to confide in our dealership for your automotive needs in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

May 21, 2019

Quick straight forward deal, great aftersales support. Ask for Raul Ayala and Andrew Wagner. Awesome people to work with. They are very straight forward, no hidden tactics and goes that extra mile to keep More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Wagner
May 22, 2019 -

Walter's Mercedes-Benz of Riverside responded

Hi John, Thank you so much for your amazing review and recommendation! We are honored by your decision to work with us, and we are overjoyed that Raul and Andrew could go above and beyond to make your buying experience as seamless and straightforward as possible. We hope you enjoy your new vehicle. Please don't hesitate to let us know if there is anything more that our team may help you with in the future! We look forward to hearing from you again. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

May 21, 2019

Rene helped me get my dream car! I met Rene Orellana while getting my car serviced as my lease was coming to a close and I needed to get an inspection. I immediately connected with hi More

by Sarah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Towns, Rene Orellana
May 21, 2019 -

Walter's Mercedes-Benz of Riverside responded

Hi Sarah, Thank you so much for taking the time to share this incredible review and recommendation! Providing exceptional service and deals is what we aim for- as our customers' satisfaction is our utmost priority. We are honored by your high regards and thrilled that Rene's accommodating service earned your business and your confidence. We can't wait for you to enjoy the vehicle of your dreams, and we look forward to continue serving you and your future automotive needs. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

May 21, 2019

B Service Excellent, professional,timely,and expert service provided by Service Advisor JR Rodriquez. A truly trusted advisor will seek advice for any issues p More

by Cheryl123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Usary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Ramirez
4.0
This rating includes all reviews, with more weight given to recent reviews.
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2019 -

Walter's Mercedes-Benz of Riverside responded

Hi Cheryl, Thank you for leaving JR this wonderful review! We are happy to hear that he provided you and your vehicle with efficient and effective service, and that his efforts have earned your confidence. We wish you safe travels and look forward to continuing to offer you the same quality service in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

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