Walter's Mercedes-Benz of Riverside

Best Service I have experienced. Travelling in Palm Springs, Ca with Winnebago Motorhome w/Mercedes chassis. Check Engine warning alerted to me check it out. No Service in Palm Spri Travelling in Palm Springs, Ca with Winnebago Motorhome w/Mercedes chassis. Check Engine warning alerted to me check it out. No Service in Palm Springs. Called Walter's in Rverside, and Jose was exremely helpful and scheduled me first thing in the AM. Met Check Engine warning on my Winnebago Motor home w/Mercedes chassis required me to seek out service while travelling in Palm Springs, Ca. Surprised there was no service in Palm Springs, so contacted Walter's Mercedes in Riverside. Ca. Jose was was very helpful and scheduled me first thing next AM. Was met by Adam Garcia, who likewise was very courteous and helpful. Sscanned my VIN, and that was it! No laborious signing in process, etc. Sent me a text while I was in the waiting room (excellent, with coffee, danish, clean restrooms) to advise me of progress. A few hours later, advised the problem was a sensor (replaced), and I was done. Entire process took about 2 hours, and I was amazed that they had researched that I had an extended warranty, so there was no charge for the service. I am in my late 70's, and this is the most professional experience I have enjoyed. Although I live approx. 200 miles away, my next Mercedes will be purchased from Walter's adam garcia More

Timely clock reset Sometimes it’s the smaller things that can go a long way. I have been having trouble resetting my clock and had become incredibly frustrated trying to Sometimes it’s the smaller things that can go a long way. I have been having trouble resetting my clock and had become incredibly frustrated trying to figure it out. I was overjoyed when Adam showed me the quick and easy process of changing my clock back to right time. Taking time out of ones day especially with how busy it is means a lot. I will be happy to return for my next service visit More

Accommodation Took our van into Walters for a scheduled maintenance. The gentleman who helped us was very professional and honest. Will be returning for future ma Took our van into Walters for a scheduled maintenance. The gentleman who helped us was very professional and honest. Will be returning for future maintenance. Thank you Adam More

Beautiful Cars and Phenomenal Customer Service Best experience I have had buying a car was today with Eddy Elsayed! Great customer service and extremely attentive and moved the deal quickly. The Ge Best experience I have had buying a car was today with Eddy Elsayed! Great customer service and extremely attentive and moved the deal quickly. The General Manager, Ray Burke was also phenomenal! Thanks for such a great experience and an amazing car! More

AMAZING RAUL AYALA AND ANDREW My loyalty to Walter Mercedes I bought my first Mercedes car thirty years ago from Mr Walter sr he was such a wonderful person he always treats peop My loyalty to Walter Mercedes I bought my first Mercedes car thirty years ago from Mr Walter sr he was such a wonderful person he always treats people like family. I love the product so I keeps coming back to Walter's Mercedes. The drive is AMAZING. THank you I just wanted to say Raul Ayala and Andrew make stay with me until the deal was done.. More

Completely Amazing, As Always! This is the third car I’ve bought from Andrew and his assistant Raul! They’re the best!! They’ve been so helpful in finding the perfect car! They know This is the third car I’ve bought from Andrew and his assistant Raul! They’re the best!! They’ve been so helpful in finding the perfect car! They know what I want and have it waiting for me when I get there! The whole process of buying the car is made so much easier with them! I love my new C300 Cabriolet! I’ll always be buying from Walter’s with Andrew and Raul’s help! More

Consistently excellent! I have been returning to Walters for years and have never been disappointed. Primarily, I have been working with Brandon Monaco and I have found him t I have been returning to Walters for years and have never been disappointed. Primarily, I have been working with Brandon Monaco and I have found him to be focused, dependable, and a pleasure to work with. Walters is one of the reasons my next car will be another Mercedes. More

Good costumer service 👍🏻 Dina its really good sales person !! no pressure she Will help you get exactly the car you really want !! That’s the way she make me feel like ... Dina its really good sales person !! no pressure she Will help you get exactly the car you really want !! That’s the way she make me feel like ... More

Trouble free I was helped in a timely manner and upon entering . Alex provided a loan car, Which I appreciated greatly. The repair was to my satilite radio connec I was helped in a timely manner and upon entering . Alex provided a loan car, Which I appreciated greatly. The repair was to my satilite radio connection and it is now working just fine. very satisfied! More

Walter's Mercedes Alex Ramirez has handled my recent appointments. My GPS wasn't showing traffic. He was able to isolate the problem and have it repaired. He has giv Alex Ramirez has handled my recent appointments. My GPS wasn't showing traffic. He was able to isolate the problem and have it repaired. He has given me approximate timetables for brakes and tires, based on current wear and my driving patterns, so I can anticipate when I need to replace them. When Alex was helping another customer, the service department sent Joseph Loera to begin checking in the car. While we were waiting, he was able to walk me through a number of questions I had about my electronic systems. I told him he should be "The Tutor for Senior Citizens." Everyone at the dealership have been helpful and professional every time I have brought my car in fro service. More