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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,467 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,467 reviews

February 22, 2019

Walter’s Mercedes...Untouchable! Thank you to Walter’s Mercedes for our new AMAZING car (2019, GLC300). At Walter’s, each and every person works together as a first-class team with e More

by Pixie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Filomena Powers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Towns, Adam Garcia, Emil Iltchi, Rene Orellana
Feb 25, 2019 -

Walter's Mercedes-Benz of Riverside responded

Congratulations on your new Mercedes-Benz GLC 300! We are overjoyed that our team was able to get you into a vehicle that you love, while providing you with a smooth and enjoyable overall experience! It is such a pleasure to hear of your satisfaction, and we are so excited for you to enjoy your new vehicle! Be sure to follow us on Facebook for future specials and updates. Regards, Ray Burke - General Manager

February 21, 2019

Routine service Brandon is absolutely best in class service advisor. He's the only advisor I have dealt with for the past 8 years. Always a pleasure to work with. More

by Moneybags1005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Feb 21, 2019 -

Walter's Mercedes-Benz of Riverside responded

It's a pleasure to know that Brandon has taken such good care of you for the past 8 years, and he will be so delighted to hear that his efforts have earned your full confidence. We thank you for taking the time to leave him this very kind review, and we are certain that he will continue to offer you his best service in the future. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

February 20, 2019

Jin Lee is the best! Jin Lee is Great!!! Very professional with a No BS approach. I initially spoke to Jin at about 5:30 pm (on Presidents Day) and every number/ figure he More

by Mike Sher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jin Lee
Feb 21, 2019 -

Walter's Mercedes-Benz of Riverside responded

Hi Mike, Thank you for leaving Jin this great review! We are delighted to know that your recent experience working with him was so straightforward and efficient! We hope you enjoy your new vehicle. Please let us know if there is ever anything more that he or the team may help you with in the future. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

February 20, 2019

My best experience after years of car purchases. Rene Orellano, of Walter's Mercedes Benz, was my sales representative and did a great job. This was my second lease of a vehicle at Walter's and Rene More

by tadeus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Towns, Rene Orellana
Feb 21, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your wonderful recommendation! We are honored by your continued business and proud to have been able to provide you with one of your best dealer experiences yet. We hope you enjoy your new vehicle, and we hope to be given the opportunity to provide you with another smooth and efficient buying experience in the future. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

February 20, 2019

Walter’s Mercedes service department is top notch! Easily scheduled a twenty thousand miles service for my Mercedes Benz CLA 250 online. Arrived, met with Cody, and went over a few options. Cody was ve More

by Warpony3$
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Burt
Feb 21, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your 5-star review! We are honored that you think so highly of our service department and pleased that Cody could be of such great assistance to you during your recent visit. We appreciate your kind feedback and hope to see you again the next time you are in need of automotive service. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

February 19, 2019

Excellent service. Very professional. I am on my third lease with Walters. Jin Lee has been there in each case to make the transaction as easy as possible. Thank you Raymond Burke for ru More

by Marty5104
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Burke, Jin Lee
Feb 21, 2019 -

Walter's Mercedes-Benz of Riverside responded

Hi Marty, Thank you so much for your wonderful review! We are honored by your continued business and your confidence in our dealership, and we are so pleased to have had the opportunity to provide you with another smooth and hassle-free buying experience. We hope you enjoy your new vehicle, and we look forward to continue serving you in the future. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

February 19, 2019

Excellent service I called Eddy Elsayed for a quote on Sunday night and he didn't rush me. He gave me a quote and worked with me to find the car I wanted and then found More

by HAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Elsayed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ari Abdolhosseini, Krystin Escobedo
Feb 21, 2019 -

Walter's Mercedes-Benz of Riverside responded

Hi Haroon, Thank you so much for taking the time to share this great feedback and recommendation! It's a pleasure to hear that Eddy and the team were able to accommodate your needs and efficiently guide you to the perfect vehicle. We aim to provide our guests with smooth and hassle-free dealer experiences, and we are overjoyed that your buying experience was such a success. We hope you enjoy your new car. Be sure to follow us on Facebook for future specials and updates. Regards, Ray Burke - General Manager

February 18, 2019

Smooth transition no hidden fees Davis Alcantar is good employee for your organization and he is very polite . He was on top of the sales all the time and keep me posted with phone an More

by Michael Arian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Alcantar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2019 -

Walter's Mercedes-Benz of Riverside responded

Hi Michael, We agree that David is a wonderful asset to our team, and we are happy to hear that he took good care of you during your recent visit. We certainly aim to provide or guests with transparent service and smooth dealer experiences, and we are delighted that your purchasing process was such a success. Congratulations on your new vehicle! Be sure to follow us on Facebook for future specials and updates. Regards, Ray Burke - General Manager

February 16, 2019

Very Satisfied My service advisor Brandon Monaco is always very personable. He makes sure that my car gets what it needs and my service experience very pleasant. More

by Pamela Peterson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Feb 19, 2019 -

Walter's Mercedes-Benz of Riverside responded

Hi Pamela, We are happy to hear that Brandon consistently takes good care of you when you join us for service, and we appreciate you taking the time to leave us this 5-star review! Please let us know how he and the team may serve you again, and be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

February 15, 2019

Excellent dealership to purchase A lot of people look at a Mercedes Benz and say I can't afford that vehicle. However, with the prices rising now on all vehicles, the Mercedes Benz is More

by Simvida
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Felix
Feb 19, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for taking the time to share this incredible review! It is wonderful to know that you are so confident in not only the Mercedes-Benz brand, but in the service we offer as well. We appreciate your very kind recommendation, and we hope that you continue to confide in our dealership for your automotive needs in the future. Congratulations on your new vehicle! Be sure to follow us on Facebook for future specials and updates. Regards, Ray Burke - General Manager

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