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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,437 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,437 reviews

September 18, 2018

Great service! Competent people! Always a very pleasant and satisfying experience. Close to home and Vern very convenient! I would always recommed this pl More

by Rudy1956
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Greene, Austin Schneider
Sep 19, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Rudy, Thank you so much for your excellent rating and recommendation! We are overjoyed to know that you are so confident in our team and loyal to our dealership, and we are so glad that we could consistently provide you with exceptional service experiences! We look forward to continuing to offer you our best care in the future. Feel free to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

September 18, 2018

Taken care of I can make an appt on line or on the phone. The dealership is about an hour from home. They have a nice, new place to wait and the time usually goes b More

by JenJen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Jen, Thank you for taking the time to share this feedback! We appreciate you going the extra mile to work with us at Walter's, and we are so pleased that the service that JR and the team provide you with does not disappoint. We look forward to taking care of you again the next time you are in need of automotive assistance. Feel free to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

September 18, 2018

Factory recall service. I made appointment for my wife ‘s 2013 C250 with service writer Mark Inteicchia to have a factory recall to be service. Mark came out to greet me as a More

by Jman718
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Interlicchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your excellent rating! We are so delighted to hear that Mark provided you with an attentive, informative, and thorough service experience- from start to finish. Your satisfaction is our goal, and we are so pleased to have attained it during your recent visit. We look forward to working with you again the next time you are in need of automotive assistance. Feel free to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

September 18, 2018

Friendly and knowledgeable Front the moment you walk in you are greeted by a smiling face. Not pushy in any way and ready to hear your needs in a veichle. They take the time to More

by BreeG13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco, Rashad Whitlow
Sep 19, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Bree, Thank you so much for this wonderful review! We are thrilled that Rashad and Brandon provided you with such pleasant, accommodating, and informative service throughout the entirety of your recent visit! It is our pleasure to assist you, and we are delighted to hear of your contentment with our efforts. Feel free to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

September 18, 2018

Killer Customer Service !! Alex Ramirez - thanks for everything, you fit right in as a Class Act Model Service Representative. Every time I visit Walter's Mercedes Benz, it ALW More

by Keith Binkley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Usary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Interlicchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Burt
Sep 18, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Keith, Thank you so much for your confidence in our dealership. We strive to provide our guests with exceptional service, and we are pleased to hear that your recent experience working with Alex did not disappoint. We look forward to continuing to meet your expectations of service in the future. Feel free to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

September 17, 2018

They have always been there when I needed help with repairs. The people have always been courteous in their attention to customers, I enjoy the ambience of the dealership, a knowledgeable staff and professional More

by User
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Sep 18, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for taking the time to leave us this great review! It is such a joy to hear of your kind words about our dealership and our team, and we are so glad to have your confidence in our efforts. We look forward to continuing to provide you the same quality service in the future.

September 17, 2018

Rating Rene Orellana Rene Orellana Was very clear on all the options we had to make Rena was very kind and and clear on all questions Rene explained the options on the new More

by salesman123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco, Rene Orellana
Sep 18, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Gary, We're delighted to hear that Rene was so thorough in answering each of your questions, introducing you to your options, and ultimately guiding you to your perfect new vehicle. We appreciate you taking the time to leave us this great rating, and we hope to see you again when your new car is ready for service! Feel free to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

September 17, 2018

Great and easy experience Mr. Eddy Elsayed is a great guy that helped me with getting a lease for a Mercedes Benz. He made everything so simple yet explained everything. Becaus More

by Marwa6623
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Elsayed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your wonderful feedback! We are overjoyed to hear that you found your recent leasing experience with Eddy to be so efficient and exceptional overall. It is a pleasure to hear of your contentment and to have earned your recommendation. We hope you are enjoying your new vehicle. Feel free to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

September 17, 2018

The Best! Jackie is the best in the biz! She is very knowledgeable and really listens to what you want. Probably one the most enjoyable car buying experiences w More

by SKim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Nasser
Sep 18, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for taking the time to share this incredible review! Jackie will be thrilled to hear how wonderful of an experience you had working with her, and we are so pleased that she was able to help you find just what you were looking for. We appreciate your confidence in her efforts, and we hope to see you again when your vehicle is ready for its first service. Feel free to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

September 17, 2018

Perfect I had such better experience this time more than any time after u decided to returning my vehicle jin lee with his skills and respect i decided to lea More

by Sam512000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jin Lee
Sep 18, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Sam, Thank you so much for your excellent rating! We are thrilled to hear that Jin provided you with such a remarkable experience, and we are so glad that we were able to assist you in leasing another vehicle! We hope that you are enjoying your new vehicle, and we look forward to working with you again when it is ready for its first service! Feel free to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

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