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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,439 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,439 reviews

September 04, 2018

Top Notch Service From the sales floor to the finance department to the service bay, Walter's delivers! My service advisor, JR Rodriguez has been my advisor for over fo More

by MyMarsRedMB
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your amazing review and your confidence in JR and the rest of our team at Walter's Mercedes-Benz! It's so wonderful to hear that JR has consistently gone above and beyond to ensure that you and your vehicle have been taken care of for the past four+ years! It is our pleasure to offer you our best customer care! We are so appreciative of your kind words, and we can't wait to work with you again next time. Feel free to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

September 04, 2018

Mark is awesome so helpful ! Mark helped me out with my servicing needs at Walters! He was so helpful! He even help get my phone programmed in my rental car! He’s awesome! More

by Msweymans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Interlicchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to leave Mark this kind review! We are so pleased that he offered you such great assistance throughout your recent service visit! Please let us know if there is anything further that we may do for you in the future. Feel free to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

September 04, 2018

Customer service Everyone very helpful and friendly. I enjoy bringing my car to get service and the car wash .. Jr always pleasant as well .. Thanks for having coffee More

by Cynthia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Cynthia, Thank you so much for your kind review! We are thrilled to hear that you are so confident in JR and our service team, and we are so glad that we have been given the opportunity to take good care of you and your vehicle! We look forward to continuing to do so in the future! Feel free to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

September 04, 2018

Spectacular Experience! Our sales professional Eddy and Sales Manager Justin were excellent and made the purchasing experience an absolute pleasure! Eddy was knowledgeable, p More

by TD2329
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddy Elsayed
Sep 04, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for taking the time to leave Justin and Eddy this wonderful review! We are so glad that the two could make your buying experience such a hassle-free and remarkable one overall! We hope you enjoy your new vehicle, and we hope to see you again when it is ready for service! Check us out on Twitter and Facebook for savings and updates. Regards, Ray Burke - General Manager

September 04, 2018

Alex Ramirez When I arrived I immediately asked for Alex. He’s my go to guy. Because I had talked to him 2 days prior to my appointment he knew exactly what I need More

by D Porsche
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Kunzman
Sep 04, 2018 -

Walter's Mercedes-Benz of Riverside responded

It's so great to know that you are so confident in Alex and his service, and that your recent experience with him was so smooth and efficient! We hope you are enjoying your new vehicle! Please feel free to contact us if you are ever in need of further assistance! Check us out on Twitter and Facebook for savings and updates. Regards, Ray Burke - General Manager

September 03, 2018

Great service. Alex R. is a very knowledgeable person. My experience at Walter's was great due to Alex great service. I will be back and I will be asking for him ag More

by Happy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for the great rating! We are so pleased that Alex could share his expertise with you and provide you with such top-notch service! We look forward to the opportunity to do the same for you again in the future! Check us out on Twitter and Facebook for savings and updates. Regards, Ray Burke - General Manager

September 02, 2018

So excited I cant believe I just bought my First MB ! and I thought it was going to be alot of back and forth nope !!!! my sale friend was amaizing he was a real More

by Carlmel_Frapp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ari Abdolhosseini, Andrew Wagner, Bryan Fitzpatrick
Sep 04, 2018 -

Walter's Mercedes-Benz of Riverside responded

Congratulations on your first Mercedes-Benz! We are so glad that we could be a part of this special purchase, and that Bryan and the team made your buying experience such a smooth, hassle-free, and overall exceptional one! We hope you enjoy your new vehicle! Please let us know if there is anything else we may assist you with in the future! Drive safely! Check us out on Twitter and Facebook for savings and updates. Regards, Ray Burke - General Manager

September 02, 2018

Service with a Smile Gene Russell has a very pleasant personality and is knowledgable and professional. He answered our questions to our full satisfaction. Walter's Merc More

by Smith, John
Recommend Dealer
Yes
Employees Worked With
Ari Abdolhosseini, Gene Russell
Sep 04, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi John, Thank you for taking the time to leave Gene this very kind review! We are so glad that he could provide you with such thorough and informative assistance, and that you are so confident in his work! Please don't hesitate to reach out if you ever have any further questions or concerns! Check us out on Twitter and Facebook for savings and updates. Regards, Ray Burke - General Manager

September 01, 2018

Amazing customer service Christian García is an excellent sales man, he isn’t just professional but also friendly and approachable. He made sure that we got exactly what we w More

by Gladysfg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Felix
Sep 04, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Gladys, Thank you for taking the time to leave Christian this great review! We are so glad that he could accommodate your needs and help you find exactly what you were looking for! Your kind words mean so much to us, and we, too, are so delighted to have been given the opportunity to work with you! Congratulations on your new vehicle! Check us out on Twitter and Facebook for savings and updates. Regards, Ray Burke - General Manager

September 01, 2018

Great Service Both Christian Garcia and a manager, Justin, made this sale possible. They worked long and hard staying very late at the dealership to help me work o More

by My car
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Garcia, Justin Campbell, Christian Felix, Frank Serraro
Sep 04, 2018 -

Walter's Mercedes-Benz of Riverside responded

Congratulations on your new vehicle! We are so glad that Christian and Justin went above and beyond to ensure that you were well accommodated and that you found your perfect vehicle! We hope you are enjoying it, and we thank you for the opportunity to do business with you! Check us out on Twitter and Facebook for savings and updates. Regards, Ray Burke - General Manager

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