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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,439 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,439 reviews

August 21, 2018

Servicing my ML350 This was my first experience at Walter's Mercedes and I was very pleased with the service of everyone there but especially Alex Ramirez. My vehicle w More

by Robin16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erica in loaner car department
Aug 22, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Robin, Thank you so much for sharing this positive feedback. We are so glad that Alex provided you with such attentive and informative assistance throughout the duration of your service visit. We are pleased to hear of your satisfaction with his efforts, and we will continue to aim to provide you with our highest quality of service in the future. Check us out on Facebook and Twitter for savings and updates! Regards, Ray Burke - General Manager

August 21, 2018

"Excellent" I really appreciated Alex Ramirez. He was excellent and very efficient. He makes things fast and easy. He is always courteous and professional. The c More

by annchanida
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for taking the time to leave Alex this great review. it is a joy to know that he ensured that your recent service visit was efficient, thorough, and hassle-free. It is our pleasure to provide you and your vehicle with our best care, and we look forward to the opportunity to do so again in the future. Check us out on Facebook and Twitter for savings and updates! Regards, Ray Burke - General Manager

August 21, 2018

sprinter airstream service Adam Garcia in service was fast, courteous ,respectful and most of all knowledgeable on the service I needed. his right hand man was on it to. He chec More

by Paakuma Tawinat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Garcia
Aug 22, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Paakuma, Thank you so much for your kind feedback. It is so great to hear that Adam provided you with informative, thorough, and overall efficient service that quickly earned your confidence. It is our pleasure to offer you and your vehicle our best care, and we look forward to the opportunity to do so again the next time you are in need of service. Check us out on Facebook and Twitter for savings and updates! Regards, Ray Burke - General Manager

August 21, 2018

Service is so good Thanks David Greene again your so fast and so courteous. Your always on time and help with me my car needs. I always can count on you always. More

by terry galloway
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Greene
Aug 22, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Terry, It is so wonderful to hear of your confidence in David's service. We are so glad that he has provided you with quick and efficient service, and that he always ensures that your work is completed just as promised. We appreciate your kind words, and we look forward to the opportunity to work with you again next time. Check us out on Facebook and Twitter for savings and updates! Regards, Ray Burke - General Manager

August 21, 2018

Recall service Everyone that helped me was nice and courteous. My service order was written quickly by Cody Burt and my car was done when promised. Thank you for als More

by DN Smartcar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Burt
Aug 22, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for the positive feedback! We are so glad that Cody and the team provided you with a prompt, efficient, and overall top-notch service experience! It's so nice to hear of your contentment, and we look forward to providing you with the same quality service in the future. Check us out on Facebook and Twitter for savings and updates! Regards, Ray Burke - General Manager

August 20, 2018

My new Mercedes Wow.... what a great experience dealing with Andrew, Bryan and Raul from the Walters Mercedes Benz Internet Dept. This has to be one of life's fine More

by Sicohen1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Wagner, Emil Iltchi, Bryan Fitzpatrick
Aug 22, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for taking the time to leave the team this great review. We are elated that your recent buying experience with them was so exceptional. We hope you are enjoying your new Mercedes-Benz, and we thank you for the opportunity to do business with you. Check us out on Facebook and Twitter for savings and updates! Regards, Ray Burke - General Manager

August 20, 2018

Ecellent Simon Green help me to buy a new Sprinter, it was a great experience working this gentlemen. I never felt any pressure on buying my new Sprinter. I More

by Bash2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toni Hajj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simon Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for taking the time to leave Simon this recommendation! We are so delighted that he was able to make your buying experience so smooth and pressure-free! It is a pleasure to hear of your contentment, and we hope you are enjoying your new Sprinter. Check us out on Facebook and Twitter for savings and updates! Regards, Ray Burke - General Manager

August 20, 2018

Great experience Dina is an amazing sales person, she’s very friendly, helpful, and easy to deal with. The staff are friendly and very welcoming. Best car purchase exp More

by Shirinbacker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dina Backer
Aug 22, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your excellent rating! We are overjoyed that Dina could be of such great assistance to you, and that she made your recent buying experience so hassle-free and overall extraordinary. We hope to see you again when your vehicle is ready for service! Check us out on Facebook and Twitter for savings and updates! Regards, Ray Burke - General Manager

August 19, 2018

Amazing and Genuine Experience! When I first went to this dealership, I had the full intention of buying a specific car that I saw online. Unfortunately, I was brushed off after a te More

by Rae F.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Sales
Aug 20, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Rae, Your customer satisfaction is our utmost priority, and it is so great to hear that Mike provided you with the thorough and helpful service that you deserve. We are so delighted he was able to make things right for you and get you into just the vehicle you were looking for. Congratulations on your new Mercedes-Benz! We are so glad that you are enjoying it. Check us out on Facebook and Twitter for savings and updates! Regards, Ray Burke - General Manager

August 18, 2018

Smart Car Experts Gene Russell the Internet Sales Manager at Walter's Mercedes Benz of Riverside is kind, patient and incredibly knowledgable. I was most impressed with More

by tjb2141
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Russell
Aug 20, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Tyler, Thank you so much for taking the time to leave Gene this wonderful review and recommendation. We are thrilled that he was able to offer you such great assistance during your recent leasing experience, and we are grateful that you were willing to go the extra distance to work with him. We hope that you are enjoying your new Smart Car, and we hope to hear from you again the next time you are in need of automotive assistance. Check us out on Facebook and Twitter for savings and updates! Regards, Ray Burke - General Manager

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