Walter's Mercedes-Benz of Riverside

First time MB owner Jackie is Amazing!! She worked with me for about 2 weeks trying to find a way to meet my demands. In the end she was able to deliver everything she pr Jackie is Amazing!! She worked with me for about 2 weeks trying to find a way to meet my demands. In the end she was able to deliver everything she promised me. I thank her for all her time and effort! If you are looking for someone who can understand your needs and who is willing to put in the work to meet them, then Jackie is your go to girl! More

Great service Andrew Wagner and Bryan Fitzpatrick at Walter’s where great. They found me the exact car and features I wanted at a price point I was comfortable with Andrew Wagner and Bryan Fitzpatrick at Walter’s where great. They found me the exact car and features I wanted at a price point I was comfortable with. They where very responsive and followed up with me each step of the way. Very genuine and not too pushy. Raul who delivered the car was very professional and knowledgeable. He was patient in teaching me all the features on my car and very thorough. More

I'm pampered and my Smart car purrs! David Greene gets the paperwork done up correctly after greeting me with a smile. He is accurate and gets everything covered at once. He checks for David Greene gets the paperwork done up correctly after greeting me with a smile. He is accurate and gets everything covered at once. He checks for any recalls, anticipates service needed due to age and mileage of the car. Applies any discounts available. Keeps me updated and gets me in and out in a reasonable time span. The dealership is always clean and comfortable, including restrooms. I have a long drive so always enjoy the various fresh coffees, choices of creamers, bottled water and variety of fresh donuts. There are wifi connections and cozy computer tables. More

First visit terrific! Just brought our Prism R.V. in for its first service to Walters. Dealt with Adam Garcia. He was incredibly organised, was knowledgeable, easy to in Just brought our Prism R.V. in for its first service to Walters. Dealt with Adam Garcia. He was incredibly organised, was knowledgeable, easy to interact with and the visit went so smoothly. We were in and out in 2 hours. More

Great dealership service Excellent service while I bought my first Mercedes. Made the experience easy and pleasurable. Matt was easy going, no pressure, and was helpful at all Excellent service while I bought my first Mercedes. Made the experience easy and pleasurable. Matt was easy going, no pressure, and was helpful at all times. Two thumbs-up! More

Service A Alex Ramirez was very good in explaining what was going to be performed on my car. Service took longer than expected but he made sure I was able to re Alex Ramirez was very good in explaining what was going to be performed on my car. Service took longer than expected but he made sure I was able to retain the loaner car until the next day at no additional charge. Even though my service coupon had expired by one day they honored it since I made my appointment before it expired. I very much appreciate the service I receive from Walters Mercedes-Benz of Riverside every time I go. They have great coffee too. Thanks to all More

Love my new car As the end of my lease was quickly coming up, Andrew Wagner made it so easy and stress free to get into a new car. He quickly sent me information on c As the end of my lease was quickly coming up, Andrew Wagner made it so easy and stress free to get into a new car. He quickly sent me information on cars I would be interested in based on my requests. Im amazed at how much research he did for me in such a short amount of time. Since I live pretty far Andrew and Raul Ayala made live videos of the cars I was interested in. This was pretty awesome and it saved me so much time! When I came in, the car was waiting for me, paperwork was ready to go. Raul helped me with the car settings and explained all the functions. More

Excellent customer service Rene Orellana was very helpful in guiding me, answering questions pin pointing the right car and securing the perfect deal on my dream car. He was ve Rene Orellana was very helpful in guiding me, answering questions pin pointing the right car and securing the perfect deal on my dream car. He was very perfessional knowledgeable with a great attitude, always smiling. He listened to my needs and wants and narrowed down the perfect car that meet all my criteria. I am very satisfied with my purchase. Renae I want to thank you for your promp follow up and making my purchase smooth. Great Job well done. Would definately count on you for any future purchases. Thanks Denise A More

Great service from David I went into Walter’s worried because one of my car keys was stolen. David was extremely helpful & let me know the stolen key could be blocked. It was I went into Walter’s worried because one of my car keys was stolen. David was extremely helpful & let me know the stolen key could be blocked. It was only about 2 hours and they went by quick. David was very helpful and answered all my questions with friendly and professional service! More

AWESOME CUSTOMER SERVICE - MARK INTERLICCHIA I purchased my first MB (E350 Coupe) from Walter's in 2011. Great experience. Super customer service. I have known Mark Interlicchia for about 7 I purchased my first MB (E350 Coupe) from Walter's in 2011. Great experience. Super customer service. I have known Mark Interlicchia for about 7 years and consider him a friend now. I moved back to LA from Riverside last year. Last week my husband misplaced the key to his 1984 MB 380SL. He went to to one of the MB dealerships in our area to see if they could get him a replacement key. He told them the year and make but they asked him for the VIN number. He went back the following day only to be informed that they could not get him a replacement key because his vehicle was too old. They also seemed to be more interested in the customers who had vehicles there. I had a similar experience at the same dealership when i took my car in for a scheduled maintenance. I was not impressed with their customer service at all. I guess I had been spoiled by Walter's level of customer service across the board. I then decided to take my car to an authorized MB repair shop and had my car serviced in less than an hour at a very reasonable price. So I contacted them and asked if they could help us with a replacement key. They said they did not provide key replacement service but referred us to a locksmith specialist. We contacted the locksmith who wanted $500 for a key! For real. No kidding!!!!!! hello? My husband then suggested we contact Mark Interlicchia at Walter's. I did and without any further ado, Mark had a replacement key made and Federal Expressed to us the very next day for a nominal price. I now know that if we EVER have any issues whatsoever with our MB vehicles, Mark at Walter's is our #1 go to guy. I am thinking of maybe getting a newer MB in the not so distant future. I will for sure travel the 60 miles to get the excellent service Walter's provides. Mark has always provided expedient service with a smile. He is pleasant, friendly and more importantly, he is knowledgeable about every aspect of the MB vehicles. He should, he used to work on them, He is also keenly aware of the value of our time and does not waste it. I recommend MARK INTERLICCHIA and WALTER'S MERCEDES BENZ in Riverside 100%!!!!! i hope this review helps. Thank you for the opportunity to provide it. Sandy S. More