Walter's Mercedes-Benz of Riverside

My experience Mr. Schneider, was very helpful and informative and professional I love he showed compassion with his work, He went out of his way to make sure my car Mr. Schneider, was very helpful and informative and professional I love he showed compassion with his work, He went out of his way to make sure my car and paper work was ready when I arrived, so I wouldn't be late for work. I appreciated him for his thoughtfulness. Thanks again! Austin for a outstanding job !!!!! More

Service Department Brandon Monaco answered all my questions politely and professionally. He also made sure my car was serviced appropriately and efficiently, as well as Brandon Monaco answered all my questions politely and professionally. He also made sure my car was serviced appropriately and efficiently, as well as with safety in mind. He informed me of things needed to be done, getting approval for work. I will continue to have my car serviced at Walter's. More

The staff are friendly, courteous and knowledgeable. Staff explains the work performed on your vehicle step by step. If they find something not working properly they let you know what the problem is. The Staff explains the work performed on your vehicle step by step. If they find something not working properly they let you know what the problem is. They will give you an estimate of the cost. More

Can't beat Service We went to buy a Cadillac, but no one acknowledged us in the showrrom...so we went to Mercedes with no intent to buy... heck, we hadn't even looked at We went to buy a Cadillac, but no one acknowledged us in the showrrom...so we went to Mercedes with no intent to buy... heck, we hadn't even looked at a Mercedes prior to that day. We were greeted at the front door, and test drove the GLC300...now the car/ ride is great, but the service is better. Gary was more than attentive and patient. We didn't buy that day, but returned a week later...Gary gave us impeccable service, and made the experiece of buying a car like no other. Thank you Mercedes team for welcoming us into the family! More

Very satisfied Alex Ramirez accommodated my needs pertinent to my Mercedes car. In fact, he extended extra mile in his service pertaining to the car's built-in navig Alex Ramirez accommodated my needs pertinent to my Mercedes car. In fact, he extended extra mile in his service pertaining to the car's built-in navigator. I am very satisfied with him and all that made my visit at Walters Mercedes a comfortable and worthwhile one. More

Fantastic service department David Greene, was excellent to deal with. He’s always on top of getting the car what it needs and communicated back with me. He’s very pleasant to dea David Greene, was excellent to deal with. He’s always on top of getting the car what it needs and communicated back with me. He’s very pleasant to deal with. I highly Reccommended David Greene, for all your service needs! More

Great customer service I would like to thank JR Rodriguez for his great personal touch with regards to customer service and customer satisfaction. Besides the maintenance se I would like to thank JR Rodriguez for his great personal touch with regards to customer service and customer satisfaction. Besides the maintenance service, I had a problem with my radio fading out and he contacted the technician and ordered the software when he saw personally the problem, got me an appt and had the software updated. He really took very good care of his customers. Thanks JR. - tony g. More

Maintenance Everyone is usually cordial and the service agents come across as honest human beings who care about the safety and the maintenance of my vehicle. Everyone is usually cordial and the service agents come across as honest human beings who care about the safety and the maintenance of my vehicle. More

Great service I always haven gr t service at Walter’s. My ti Ned’s were taken care of and I will continue to come here. Brian is a great addition to the service t I always haven gr t service at Walter’s. My ti Ned’s were taken care of and I will continue to come here. Brian is a great addition to the service team More

Austin Schneider EXCELLANT Service Advisor! Austin Schneider was my Service Advisor for the second time. He does not disappoint. I had my 40k service done along with new front brake pads. He is Austin Schneider was my Service Advisor for the second time. He does not disappoint. I had my 40k service done along with new front brake pads. He is on top of it and pays attention to details. I HIGHLY Recommend him for your Service needs. Thank you to ALL the technicians as well. More