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Walter's Mercedes-Benz of Riverside

Riverside, CA

Overview
Employees
Reviews
Vehicles
4.9
6,545 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,545 reviews

September 10, 2025

Best dealership and feels like home. Never will I go anywhere else for leases or purchases More

by camelia wogu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raymundo Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2025 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your excellent review, Camelia! It is an honor to have earned your confidence and loyalty and we look forward to continue providing you with the same 5-star service in your visits to come! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

September 09, 2025

Fantastic customer service, made the whole transaction easy from start to finish. The whole team was knowledgeable, professional, kind and very courteous. More

by Huddfamily
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymundo Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2025 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your kind review! Providing a smooth, top-notch experience is always our goal, and we are glad that our efforts met your satisfaction. We hope for an opportunity to work with you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

September 09, 2025

Jon, made the process smooth, stress-free, and enjoyable, and I truly appreciate the time and effort you put into answering my questions and making sure everything went well. I’m really happy with my new More

by RodriguezEd1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Klempner
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Sep 10, 2025 -

Walter's Mercedes-Benz of Riverside responded

Thank you for choosing Mercedes-Benz of Riverside and for you kind recommendation! It is always our goal to ensure our guest's experience is as seamless as possible, and we are thrilled that Jon provided you with 5-star service. Congratulations on your new vehicle! Please do not hesitate to let us know if we may ever be of further assistance to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

September 07, 2025

ross is the boss, 15 words minimum required for post 15 words minimum required for post More

by ROXASKDH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ross Geiger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 08, 2025 -

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to leave Ross this 5-star rating! It is our pleasure to serve you and your automotive needs in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

September 06, 2025

Eddy Elsayed thank you for your help with my new beautiful car purchase. Eddy was very knowledgeable, professional and enthusiastic about cars and he made the process stress free and easy. Pleasure More

by Tigranes92
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddy Elsayed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 08, 2025 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your excellent review! We are so glad that Eddy took great care of you and ensured your experience with us was as smooth as possible. He will be honored to have earned your kind recommendation. We warmly congratulate you on your new Mercedes-Benz- on behalf of the entire team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

September 05, 2025

Ashley Botello is the real deal,she was so awesome, transparent and honest about literally everything and was so understanding heck she even babysat my annoying kids for few hrs lol while we were doi More

by ghotdaboss
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2025 -

Walter's Mercedes-Benz of Riverside responded

We appreciate your positive review! We are so glad that Ashley provided you with 5-star service. She will be honored to hear of your kind words and to know that you deeply valued her assistance. We warmly congratulate you on your new vehicle- on behalf of the entire team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

September 05, 2025

Above and beyond experience provided once again. Eddy and Travis are absolutely amazing! This is my second car I have purchased from here and I will definitely be returning for a third time! More

by heatherrhodes3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddy Elsayed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2025 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your excellent review! We are honored by your repeat business, and we are thrilled that Eddy and Travis provided you with a top-notch experience. Congratulations on your new vehicle! Please do not hesitate to give us a call if there is ever anything more that we may help you with. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

September 04, 2025

Very easy to schedule a next day service appointment, and repairs were made the same day. Kelly Sandefur kept me informed during the process. More

by briandi777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2025 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your positive review! We are so glad that Kelly took great care of you and kept you well informed throughout your service. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

August 21, 2025

I appreciated the effort that my service representative, Alex Ramirez, made to alleviate a rather bad day at Walter’s. What started out as a two hour new tire appointment ended up taking over four hours. Be More

by e.johnson909
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2025 -

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to share your feedback about your recent visit to Walter's Mercedes-Benz of Riverside. I sincerely apologize that your two-hour tire appointment stretched to over four hours - that's simply not the level of service we strive to provide our customers. I'm glad to hear that Alex Ramirez worked hard to help turn around what became a frustrating experience. Alex is one of our dedicated team members, and I'll be sure to recognize his efforts to make things right for you. You've hit on an important point about communication between our technicians and service representatives. This is clearly an area where we need to do better, and I'll be addressing this directly with our team to ensure customers are kept properly informed about any delays or complications that arise during service. We value your business and your honest feedback. Experiences like yours help us identify where we can improve our processes to serve you better. If you're willing, I'd appreciate the opportunity to discuss this further - please feel free to reach out to me directly. Thank you for giving us the chance to make it right. Erwin Artacho General Manager Mercedes-Benz of Riverside 951) 441-6182

August 20, 2025

Mr. Baker was a very great sales person, very knowledgeable and explained my new G-wagon More

by Deborah Manns
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lenard Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 20, 2025 -

Walter's Mercedes-Benz of Riverside responded

Deborah, thank you for sharing your kind review! We are pleased to hear that Lenard was both helpful and informative. We strive for 100% customer satisfaction. On behalf of the entire team- congratulations on your new G-Wagon! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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