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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
2,855 Reviews

2,855 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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January 29, 2021

Been to a few different Mercedes for my service, but this by far is the best service I’ve had. Joseph helped me out, he was very professional and made me feel comfortable. More

by Teddy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Walter's Mercedes-Benz of Riverside responded

Teddy, Thank you so much for your wonderful review! We are overjoyed that we had the opportunity to work with you and provide you with the 5-star service that you so much deserve! We couldn't be more honored by your very kind words, and we hope to continue serving you and your future automotive needs! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

January 29, 2021

JR is the guy to go to to get all of your service needs taken care! He will take care of you and make sure your car is done right! More

by EddieI
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving JR this positive review! We are pleased that he could get you and your automotive needs thoroughly taken care of! Offering top-quality service is so important to us, and we will certainly provide you with nothing less in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

January 29, 2021

I needed work done and JR was there to help me out and make sure everything was done to my satisfaction! Will be going to him always! More

by EddieI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 29, 2021

I had to get my car serviced and JR was my advisor. He is very informative and makes sure you are kept in the loop on how you car service is coming along. Highly recommend dealing with him! More

by Eric23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Walter's Mercedes-Benz of Riverside responded

Eric, Thank you for leaving JR this excellent review! We are delighted to know that he was so helpful and informative, and that he ensured that your overall visit went seamlessly. He will be proud to have earned your kind recommendation, and we wish you the safest of travels until we meet again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

January 28, 2021

Pleased with the attention given by Alex Ramirez and how comfortable I was made to feel while waiting for my auto to be serviced. Also, the service took less time than anticipated. More

by Patsy.adams1091
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Walter's Mercedes-Benz of Riverside responded

Patsy, Thank you so much for your positive review. We are pleased that Alex and the team could get you and your automotive needs efficiently taken care of. It is our pleasure to assist you. Please do not hesitate to give us a call if you ever have any further questions or concerns! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

January 28, 2021

I usually never write reviews but I have to say I had the best customer service here at Walters. Everyone I spoke to was extremely helpful. My advisor Joseph was great and honest about the services my car ne More

by Joeyig
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to share this wonderful review! It is our pleasure to assist you in any way possible, and we are overjoyed that Joseph's efforts met your satisfaction. If there is anything more that he or the team amy help you with, please do not hesitate to give us a call. We hope to serve you again in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

January 27, 2021

Outstanding service! I would recommend Walters service to anyone. Alex Ramirez went way out of his way to assist me. He even picked up and delivered my cars. More

by acuster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving Alex this positive review and recommendation! We are pleased to know that he took exceptional care of you throughout your visit. It is always our goal to ensure that our guests' experiences are as seamless as possible, and we look forward to continuing to provide you and your vehicle with our best care in the future. Wishing you the safest of travels until we meet again. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

January 27, 2021

Alex Ramirez’s prompt and courteous service is much appreciated. In my last visit he took extra time to explain in details the nature of additional work suggested by the mechanics. More

by michael.katusian
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Walter's Mercedes-Benz of Riverside responded

Michael, Thank you for leaving Alex this excellent review. We are pleased that he could get you and your automotive needs efficiently taken care of. It is our pleasure to serve you. Please do not hesitate to give us a call if there is anything more that he or the team may help you with! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

January 27, 2021

Alex Ramirez did a great job as a service advisor. Kept me well informed about what was happening with my GLK. Parts pricing was high, but overall happy with the service More

by Partsandshipping1951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving Alex this 5-star review! We are happy to hear that he took great care of you and your automotive needs throughout your visit. Your safety and satisfaction are of the utmost importance to us. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

January 27, 2021

Alex Ramirez was my serv. advisor and took care of me! Very professional and courteous. I was filled in on anything there was an updated!! More

by tiggertackle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Interlicchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving Alex this 5-star review! We are pleased that he could be of assistance to you and make your visit a 5-star experience. We wish you the safest of travels. Please do not hesitate to let us know how he and the team may serve you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

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