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Westside Lexus

Houston, TX

4.8
7,432 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,432 reviews

October 27, 2023

I previously purchased a car from Westside Lexus 2016. I received excellent service, so I returned to purchase another vehicle. I was originally coming in to purchase a Premium RX. The car had been fabric More

by Tiffany White
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Tim Gallagher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Breaux, Alex Winnicki
October 26, 2023

Easiest car purchase ever. I felt that I was taken care of at every step of process! More

by COLLINSCLAN82
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lauren Goldman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Sine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2023 -

Westside Lexus responded

Thanks for choosing Westside Lexus! We hope you enjoy your new ride for miles to come!

October 24, 2023

Title: Deceptive Car Dealer and Untrustworthy Salesman I recently had the unfortunate experience of dealing with Westside Lexus and their salesman, John Loving, and I cannot stress enough how More

by drc0505
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
John Loving
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Stephens
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Thornton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2023 -

Westside Lexus responded

I'm really sorry to read about your experience. It's important for us that our customers feel they can trust us and it seems we've fallen short in this instance. I assure you, the issues you mentioned are not typical of our standards here and will be addressed promptly with the team involved. If possible, could we discuss this further? Please reach out at your earliest convenience so we can work towards a resolution together - Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

October 23, 2023

Really enjoyed my experience overall. I appreciated Merrell and his manager locating the car I wanted in a short time. More

by lgorten
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
3.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Westside Lexus responded

We're glad to know you had a positive experience with us at Westside Lexus and that Merrell was able to assist in finding your desired car quickly. Thanks for the feedback!

October 23, 2023

Mark Solomon is very professional and courteous,. He made out car buying an easy and pleasant task without any hassle. He has been very prompt answering our text and email messages. We were at ease More

by makuruvi
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mark Solomon
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Westside Lexus responded

It's great to hear that Mark and our team at Westside Lexus made your car-buying experience easy and pleasant. We appreciate the recommendation! Enjoy your new ride!

October 22, 2023

He quedado muy complacido con la compra del. carro, la atención super profesional , lo garantizo 100%. Sali con el.carto que quería. Gracias por todo More

by RAULMARIEL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alvaro Marquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fernando Lozano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Westside Lexus responded

Raul, nos alegra saber que su experiencia con Westside Lexus fue 100% satisfactoria y profesional. Disfrute de tu nuevo carro! Gracias por elegirnos y le deseamos muchas millas felices!

October 21, 2023

Professional and excellent service, beautiful dealership, quick financing good interest rate, a lot of car and color you can choose from any model. More

by Danggary01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kim Jessee
Oct 23, 2023 -

Westside Lexus responded

We're delighted to know you had a great experience at Westside Lexus! We strive for professional service and quick financing options so it's wonderful to receive this feedback. Thanks for choosing us!

October 21, 2023

Mary Margaret and the entire team at Westside Lexus do a great job taking care of the customer. More

by ronnie.keene
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2023 -

Westside Lexus responded

Thank you for stopping by to review Mary and the team at Westside Lexus! Have a lovely day!

October 20, 2023

Got what I needed with no pressure or hard sell. Tim 1 was very pleasant to work with. More

by lynncull
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Easterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Westside Lexus responded

Thanks so much for choosing Westside Lexus! We are happy to hear you had a seamless buying experience with Tim. Until next time!

October 19, 2023

Jeff Jones was extreme informative and very easy to work with. He was responsive to emails and did a great job going over all the features of the car. More

by davecon60
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Sine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Westside Lexus responded

We're glad to know that Jeff provided you with an informative and easy experience at Westside Lexus. It's great to see he was responsive and thorough in explaining the car features. Thanks for sharing your review!

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