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Westside Lexus

Houston, TX

Overview
Employees
Reviews
Vehicles
4.8
7,146 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,146 reviews

May 12, 2023

I booked an appointment on line but it didn't work. Andrew got me in anyway. I was in and out quickly. More

by CRAMJOSEPH@YAHOO.COM
Recommend Dealer
Yes
Employees Worked With
Andrew Nagler.
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May 12, 2023 -

Westside Lexus responded

We're so happy that Andrew was able to assist you! Thank you so much for your feedback, and we hope to see you again down the road!

May 12, 2023

My salesperson has been 100% with all my Lexus’ purchases! He only sells me what I’m comfortable with! Service/ finance 10/10 More

by THERESAVPATT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2023 -

Westside Lexus responded

We appreciate your positive and thoughtful review! It makes us happy to see that our salesperson could provide you with the kind of service we strive for at Westside Lexus. We're glad you always feel comfortable during your Lexus purchases and appreciate your trust in our team. Thank you!

May 12, 2023

Car was not fix when promised, had to return to dealership to return the car More

by ms.borrego@att.net
Recommend Dealer
No
Employees Worked With
Scott
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May 12, 2023 -

Westside Lexus responded

I am disappointed to hear that your car was not fixed in a more timely fashion. We always aim to accommodate the needs of our guests through effective and efficient service work, and I am sorry that this was not the case. Customer satisfaction is our top priority and I would like the chance to make this right. Would you please contact me so that I can see how we can assist you moving forward? Thank you, Michael Lorch - Fixed Operations Director - mlorch@westsidelexus.com

May 12, 2023

Chase is very knowledgeable. The car was in the shop for a long time but the techs did a thorough job and cleaned up well. More

by dfd1912@gmail.com
Recommend Dealer
Yes
Employees Worked With
Chase
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May 13, 2023 -

Westside Lexus responded

Thank you for your feedback on the service provided by Chase and our technicians at Westside Lexus. It's great to hear that Chase was able to assist you with his knowledge. We appreciate your patience and trust in our team.

May 13, 2023 -

dfd1912@gmail.com responded

Chase has been my customer service representative for many years. He is so up-to-date on individual cars, their problems, and really understands my needs for the two old Lexus cars that we drive. These are a 2010 IS-250 and a 2011 LS-460L. They are mainly driven around the city. The cars are always cleaned and look great when we leave. We are loyal customers of Westside Lexus. Bought 3 cars from this dealership.

May 12, 2023

Great Excellent Satisfied I really appreciate working with your team and your staff I plan on continuing to get all my work done with you guys More

by darren@dmillerlaw.com
Recommend Dealer
Yes
Employees Worked With
Jacob! He's the man. I'll follow him anywhere.
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May 13, 2023 -

Westside Lexus responded

We greatly appreciate your five-star recommendation and kind words about your experience with our team at Westside Lexus! We're thrilled that you trust us to handle your automotive needs and look forward to continuing to provide you with excellent service. Thank you for choosing us!

May 12, 2023

Dealership easy to get to. Most people we dealt with were friendly. Dealership looked clean and shiny More

by SHIRLGRANGER
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2023 -

Westside Lexus responded

Thank you for the review! We are so glad to hear that you had such a successful experience working with the Westside Lexus team. Drive safely, and we hope to see you back!

May 12, 2023

I took my vehicle in for its 5,000 mile service. Chase, as always, was very helpful and informative. He made the entire process quick and easy and had me back in the road in no time! More

by mlkornegay
Recommend Dealer
Yes
Employees Worked With
Chase Clements
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May 12, 2023 -

Westside Lexus responded

Thank you for the review! We are thrilled to hear that you had such a successful service experience working with the Westside Lexus team. Drive safely, and we hope to see you back again down the road!

May 11, 2023

Friendly and helpful and prompt Everyone was nice and respectful. Treated me like a human being and that's not always the case. They were kind and efficient. No one was dismissive of me and I appreciate More

by keridmays@gmail.com
Recommend Dealer
Yes
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May 11, 2023 -

Westside Lexus responded

Thank you for the review! We are thrilled to hear that you had such a successful service experience working with the Westside Lexus team. Drive safely, and we hope to see you back again down the road!

May 11, 2023

Eileen was so wonderful and helpful. She kept us informed the whole way through and made sure we were happy with all of the work. I especially appreciated her attention to detail with th More

by LAURENANDPATRICK2018@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Eileen Gomez, Eileen Gomez
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May 11, 2023 -

Westside Lexus responded

We are glad to see that Eileen provided great customer service! We appreciate your kind words about your experience at Westside Lexus, and we're thrilled to hear it was so easy for you to navigate through the process. Thank you for choosing our dealership for your vehicle needs.

May 11, 2023

One of the main issues with the dealership is lack of communication. We discussed a plan with the Sales Manager for when our car arrived. We went through a Sales Consultant for the purchase due to the Ma More

by Lexus2023
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Steve Machann
2.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallagher
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2023 -

Westside Lexus responded

We're sorry to hear that your experience wasn't up to par. At our dealership, we strive to provide top-notch communication and service, and it looks like we missed the mark in your case. We'd love the opportunity to speak with you further to see how we can clear things up and improve your experience with us. Please give me a call at your earliest convenience. James Breaux - General Sales Manager - 1 (281) 558-3030

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