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Westside Lexus

Houston, TX

Overview
Employees
Reviews
Vehicles
4.8
7,031 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,031 reviews

March 01, 2022

The service department employees showed courtesy to the customers. Clean and comfortable service department waiting room. More

by BB
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwar Guerrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Sine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Mata
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Mar 16, 2022 -

Westside Lexus responded

We really appreciate you taking the time to share your positive feedback about our service department. Given the nature of your review, it seems that the 3-star rating may have been accidental, but if there is anything more we can do to make you a happy customer, please feel free to be in touch. Thank you, Michael Lorch - Service Department Manager - 1 (281) 582-8654

February 28, 2022

The experience was organized and efficient. Customer service exceptional. Makes car buying a non stressful event More

by johnson5452
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Winnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2022 -

Westside Lexus responded

We are delighted that our team could make car-buying smooth and seamless! Thank you for choosing Westside Lexus and for stopping by to share your feedback. Enjoy your new ride!

February 27, 2022

Happy about my car. Shaker showed me how treats features worked. Another girl who was a tech girl, super nice Did not get her name. More

by melissakarren
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2022 -

Westside Lexus responded

Melissa, we're always happy to provide you with a thorough orientation of your vehicle so you can drive it with confidence! Thank you for sharing how happy you are with your car and your Westside Lexus experience, and we wish you safe travels on the road ahead!

February 27, 2022

I purchased a used vehicle and had a wonderful experience! I live 4 hours away and had a trade in. They gave me an amazing deal on my trade, wonderful price on the used car and the whole process w More

by sj031
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Fikaris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2022 -

Westside Lexus responded

Thank you for taking the time to review us! We strive to deliver a seamless purchase experience, and it is wonderful to hear that this was reflected in your time working with the Westside Lexus team. Drive safely in your new vehicle, and congratulations! We hope to see you back for your first oil change!

February 27, 2022

The car drives smoothly and the gas mileage is great. I will continue purchasing Lexus vehicles. More

by ASHLEYTRENDS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2022 -

Westside Lexus responded

We are so happy to hear from you, Ashley! Thank you for choosing Westside Lexus and for stopping by to share your experience. We wish you safe and happy miles ahead!

February 27, 2022

Jacob Hershman and Mary Margaret McGowan are EXCEPTIONAL. This is my 6th Lexus..my parents and sisters have Lexuses as well…all from Westside. The facility is beautiful and clean..the customer service is B More

by ag84md
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Hershman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2022 -

Westside Lexus responded

Thank you for the glowing review! We are so glad to hear that you had such a successful purchase experience working with Jacob and Mary. Drive safely in your new vehicle, and congratulations! We hope to see you back again at Westside Lexus!

February 27, 2022

Definitely I’ll keep doing business with Westside Lexus vey satisfied on every deal I made with them More

by nsaybe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Stanberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Davis
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Feb 28, 2022 -

Westside Lexus responded

This review is music to our ears! Thank you for choosing Westside Lexus and for stopping by to share your experience. Drive safely in your new car!

February 26, 2022

Very professional. Sales person is very knowledgeable, responsible and get things done in a timely manner. More

by fireflyliu
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2022 -

Westside Lexus responded

Thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with the Westside Lexus team. Drive safely, and we hope to see you back next time!

February 26, 2022

Experience is wonderful. We have bought mini cars from Mary Margaret. Also, the service department is over the top More

by ANDY91
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2022 -

Westside Lexus responded

Andy, thank you for the great review! We are so glad to hear that you found the right vehicle working with Mary and the Westside Lexus team. Safe travels, and we hope to earn your business again down the road!

February 25, 2022

The staff is very professional. Mary-Margaret, Merrill and Judy were Awesome! Building very modern More

by debra.allen40
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 25, 2022 -

Westside Lexus responded

Debra, thank you for the great review! We are thrilled to hear that you had such a successful experience working with Mary-Margaret, Merrill, and Judy. Drive safely, and we hope to see you back again at Westside Lexus!

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