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Westside Lexus

Houston, TX

4.8
7,107 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,107 reviews

January 16, 2022

Very nice facility and very nice people. They are taking care and paying a lot of attention to the customers More

by goldenlev
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2022 -

Westside Lexus responded

Thank you for sharing these kind words about our team! We're pleased that you found us to be especially kind and attentive.

January 15, 2022

Shawn is my favorite dealer coz he’s so nice and friendly, and have a lot of patients to his customers and knowledgeable. He explained to me and my sister again and again till he surely know we unde More

by orangenancy0418
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn An
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2022 -

Westside Lexus responded

You can always count on our team to take all the time necessary to make sure you feel confident and informed during the purchase process. We're so glad Shawn's expertise made your visit so positive, and the entire Westside Lexus team congratulates you on your new vehicle!

January 15, 2022

Jeff was Very professional, very patient in working through various features of this brand new model, options available in different versions. And very responsive. His style of presentation made gave m More

by jroyce
Recommend Dealer
Yes
Employees Worked With
Jeff Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Tran
Jan 16, 2022 -

Westside Lexus responded

We're thrilled to hear that Jeff's expertise and patient service made your experience so positive! Providing our guests with all the time and information they need to make a confident choice is always a top priority, and it's great to hear we're hitting the mark. Congratulations from all of us at Westside Lexus, and happy driving!

January 15, 2022

We have purchased several cars from Westside Lexus and always receive the best service throughout the process. Thank you Steve Davis for taking great care of us! More

by Corlando
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Davis
Jan 17, 2022 -

Westside Lexus responded

We couldn't be happier to have you as a returning customer! Thank you for your business and your confidence in our team here at Westside Lexus. Enjoy the ride until we see you again!

January 14, 2022

Dom Thornton did a greatjob selling. However, i was Dom Thornton did a great job selling. However, i was incredibly disappointed that the finance dept told me that the only available rate for leasing w More

by AFCOX
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Easterling
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2022 -

Westside Lexus responded

I am sorry to read this feedback. We want the most for our guests, and it is concerning that this was not better reflected in your time working with us. I would be happy to speak with you to see what more I can do to assist you and help clear things up. If you are willing to discuss this further, please give me a call directly. Best, Christian Davidson - Lead Financial Services Manager - (281) 558-3030

January 14, 2022

Westside Lexus made my new car purchase as simple and painless as is possible. Paperwork was easy and fast! More

by CHASE39
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2022 -

Westside Lexus responded

Providing a seamless and swift purchase experience is always the goal at Westside Lexus, and it's so exciting to hear we're succeeding. Thank you for your confidence in our team, and we wish you many safe and happy miles on the road ahead!

January 13, 2022

Our experience was very positive. We experienced an excellent selection, a smooth financing process, and a knowledgeable and friendly salesperson. More

by KNHOME
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lurie Keener
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2022 -

Westside Lexus responded

We love hearing that your purchase experience went so well with the Westside Lexus team. Thank you for taking a moment to let others know what being a guest with us is like. Enjoy the new ride!

January 13, 2022

The 2 People We dealt with were Awesome. Lauren and John!!! Car is great also More

by RUNMASTER45
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Goldman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2022 -

Westside Lexus responded

Thanks for giving Lauren and John a shoutout! We're thrilled they could send you home in a car you're going to love. All of us at Westside Lexus hope you enjoy the new ride!

January 12, 2022

The auto dealer is brand new building for both sales room and service needs. Very comfortable waiting for service or during auto purchase. Mr. Doug Phillips is beyond a typical salesperson. He is very helpfu More

by Tim-co-don
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Doug Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2022 -

Westside Lexus responded

Thank you for taking the time to review us, Tim! We want the most for our guests, and we are so glad to hear that you had a successful and accommodating experience working with Doug. Drive safely, and we hope to earn your business again at Westside Lexus!

Jan 13, 2022 -

Tim-co-don responded

Somehow I missed rating Pricing. Probably I wasn't sure question was for price of the used I purchased, or if price question was for service. Most services I been using so far at this location were under warranty, and it was for my other new Lexus ES 350. So, as far as service prices, I did not know service dept charges for prices. As far as price of my recently used car I purchased here, comparing to other offers, at this time moment, I thought price is good. Prices of all used cars have been elevated recently in past year due to chip-shortage & "new-car shortage" phenomenal. So, I am happy with the price I paid for my used car. I also have a good financing term as well.

Jan 13, 2022 -

Westside Lexus responded

We are glad that you had this positive experience and that you're pleased with the price you paid for your vehicle. The whole team at Westside Lexus appreciates your confidence in us.

January 12, 2022

It was a wonderful experience. Our salesman Merrell Middleton was terrific , very patient and took me to the top floor to show me what my car would look like. This is my third 350 and possibly my last More

by PEANUTBUTTERNANA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2022 -

Westside Lexus responded

Congratulations on your new vehicle! We are thrilled that Merrell and the team took such great care of you throughout the purchase process. Thank you for coming to Westside Lexus!

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