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Westside Lexus

Houston, TX

4.8
7,132 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,132 reviews

March 05, 2021

Tim Gallagher is super nice. Easy and simple transactions. Explained and answer all my questions. I will be back to see him when I’m ready for another car and refer all my family and friends to More

by basarabescu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2021 -

Westside Lexus responded

Thank you for taking the time to leave us a review! We are so glad Tim took good care of you here at Westside Lexus, and we will be sure to let him know that you appreciate his help. We are proud that we earned your business, and we look forward to your next visit!

March 04, 2021

I recently purchase my second vehicle from Westside. Both purchases were with Mike Gonzales. I believe he has treated me fairly and honestly. The dealership has kept their word throughout the transactions. I More

by dtal759815
Recommend Dealer
Yes
Employees Worked With
Mike Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2021 -

Westside Lexus responded

We're so proud to have earned your repeat business! It's great to hear that Mike made your recent car-buying experience just as exceptional as the last. Thank you for your confidence in Westside Lexus, and congratulations on your new vehicle!

March 03, 2021

Having been your customer since the day you opened, and after all these years still appreciate my Lexus car and the service you give. Excellent More

by Julien Bliss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2021 -

Westside Lexus responded

Julien - Thank you for taking the time to review us! We appreciate your loyalty to Westside Lexus and will be sure to pass on the kind words to the team. Drive safely, and we hope to see you again down the road!

March 03, 2021

Very professional & pleasant service provided by Chong Lee. Efficient and seamless during loan process. Thanks for taking good care of our purchase of new Lexus. More

by SMK
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2021 -

Westside Lexus responded

Thank you so much for reviewing Westside Lexus! We are very happy to hear that your buying process went smoothly and we appreciate you giving a shout-out to Chong. Safe travels in your new ride!

March 02, 2021

Philippe made the buying experience a good experience. He was transparent and respectful keeping us informed all along the day. Judy was also kind to work with. More

by Lalady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Philippe Haddad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2021 -

Westside Lexus responded

There is nothing better than hearing that our team made car-buying smooth and seamless! Thank you for choosing Westside Lexus and highlighting the great work of Philippe and Judy. Safe travels in your new ride!

March 02, 2021

The service was great . My car had to stay in the shop 2 weeks mainly due to the extreme cold in Houston . I had a great loaner car . Mechanic Don was great, kept me informed and did a great job ! More

by saucily
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don. (Mechanic), Jamie Fink
Mar 03, 2021 -

Westside Lexus responded

It is great to hear that Don and the team took such great care of you and your vehicle! Thank you for giving Westside Lexus your business and positive review. We hope to welcome you back for your future service needs!

March 02, 2021

We could not be more impressed with the product and the customer service of all the employees we had contact with. They treated us cordially, respectfully, and could not have been more fair towards getting More

by STEVE_BLEDSOE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Shafer, Kim Jessee
Mar 02, 2021 -

Westside Lexus responded

Steve - Thank you for taking the time to share! We appreciate your business and are happy to hear that you had such a successful experience working with the Westside Lexus team. Drive safely, and we hope to see you back next time!

March 02, 2021

I returned to Westside Lexus once I was finally ready to let go of my old car & get a new one. I am normally pretty skittish in car dealerships, but I felt very comfortable throughout all my interactions at More

by ACWHEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2021 -

Westside Lexus responded

Thank you for taking the time to leave us a review! We are grateful that we got the opportunity to assist you here at Westside Lexus, and we will certainly let Manny and our team know that you appreciate their help. We hope that you continue to enjoy your newly purchased vehicle!

March 02, 2021

Customer Service, Quality of Work, Friendliness, Price, all excellent. Customer Service, Quality of Work, Friendliness, Price, all excellent. Customer Service, Quality of Work, Friendliness, Price, a More

by melissa070808
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn An
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2021 -

Westside Lexus responded

Here at Westside Lexus we always value and appreciate our customers’ feedback. Thank you, Melissa!

March 02, 2021

Westside always exceeds my expectations. I’ve owned various Lexus models for over 30 years and wouldn’t own any other make of cars. Mary Margaret is not only a wonderful pets but is also the best sale More

by D.K.METTZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chase Clements
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Shafer
Mar 02, 2021 -

Westside Lexus responded

It really makes our day to hear that our service exceeds your expectations. Thank you so much for saying that Mary is the best salesperson you've worked with! We hope that your new vehicle is treating you well, and we look forward to assisting you in the future!

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