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Westside Lexus

Houston, TX

4.9
6,342 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 6,342 reviews

August 01, 2019

A Very Positive and Satisfying Experience It was a very pleasurable and positive experience meeting with and purchasing an ES 350 from Westside Lexus. I have yet to try their service departmen More

by Jay Francis
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Parish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Mais
Aug 28, 2019 -

Westside Lexus responded

Hi there! We are so glad you enjoyed your experience with us. Congratulations on your new Lexus ES 350! Thank you for sharing your experience and we look forward to assisting you in our state of the art new Service Department when your vehicle is ready for its first check up!

August 01, 2019

Great experience-very professional I have purchased a Lexus previously-as a customer you come back to the same dealership and the same salesman, Alex, because of great service and a the More

by CINDIE.JOHNSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Winnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily-finance
Aug 28, 2019 -

Westside Lexus responded

Hi Cindie! Thanks so much for your kind words. We are so happy that you are enjoying your new RX and look forward to keeping you happily on the road for many years to come!

August 01, 2019

Great experience, no pressure at all! Car shopping can be such a stressful event, but Mike Gonzales made our experience so easy and non-stressful. I found the car I wanted, but I wasn’t re More

by Kbod
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ty Stanberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2019 -

Westside Lexus responded

Hi there! We are so glad that Mike did such a spectacular job helping you find and set-up your vehicle! He is a fabulous salesman, and we are very lucky to have him on our team! Thank you for sharing your experience and please let us know if there is anything else that we can assist with.

August 01, 2019

A pleasant journey to a new car. John Loving was a courteous, knowledgeable and straightforward in his dealings with me. Everything you could wish for but rarely find in a s More

by lesliehatt
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2019 -

Westside Lexus responded

Hi there! We are so glad that John did such a spectacular job helping you find your vehicle! He is a fabulous salesman, and we are very lucky to have him on our team! Thank you for sharing your experience

July 31, 2019

Very great experience! This was my second time at this dealership. I still remember how we were treated there first time back in 2013 when we were looking into ES or IS. The More

by ILOVEBMB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2019 -

Westside Lexus responded

Thank you for sharing your story with us and for giving us another chance to take great care of you. We're sorry to hear that your 2013 experience was not a positive one, but very glad that John Loving was able to make things right and take great care of you and your husband with this visit. Thank you again for choosing Westside and we truly appreciate your business.

July 31, 2019

purchases Certified pre owned Lexus RX 350 My experience was excellent from the moment I was greeted by Gonzo to driving the car off the lot! I was treated very well. He listened to what I wa More

by jlcumley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gonzo Jimenez
Sep 01, 2019 -

Westside Lexus responded

Hi JLCumley! We are so pleased that our team took such great care of you, and got you into a vehicle you love! Gonzo is fantastic and we are so fortunate to have him on our team! Thank you for choosing Westside Lexus and for being part of the Westside family!

July 30, 2019

Could not have asked for a better experience!!! WOW! Really could not have asked for a better experience. Thank you so much to our salesman John Loving! I would highly recommend him!! He did an outs More

by Lexiornell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sinh Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2019 -

Westside Lexus responded

Thank you so much for your kind words and supportive review, Lexi! We have had some changes in our Social Media team and are just catching up on replies. We apologize for the delay in celebrating you and are overjoyed to hear that John Loving was able to help you find the car of your dreams! And that Sinh Pham made the financial process a breeze for you! What a wonderful experience! Thank you for choosing Westside Lexus and for being part of the Westside Lexus family!

July 28, 2019

Direct, honest and quick This deal came together in about 30 minutes and the entire transaction took less than an hour. The car looks great too and as a Certified Lexus it More

by NewLexusOwner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2019 -

Westside Lexus responded

Thanks much for sharing your experience with us! We are so pleased that our team took such great care of you, and got you into a Certified Lexus you love! Thank you for shopping with us at Westside!

July 27, 2019

Professional I can truly say I got a great Lexus experience. From sales to the credit department everyone was truly professional, very nice and no pressure. Indi More

by SSMERCER123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Wasaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2019 -

Westside Lexus responded

Hi SSMercer123! We are so pleased that our team took such great care of you, and got you into a vehicle you love! Congratulations on your new vehicle!

July 27, 2019

Awesome I had an amazing experience from start to finish. The staff at the front desk was welcoming. Jeff Margolis and Christian Davidson are awesome. They bo More

by IJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Margolis
Sep 01, 2019 -

Westside Lexus responded

Thank you for making that drive, IJ! And thank you for sharing your 5-star experience with us! We are thrilled to hear how happy you are and Jeff Margolis and Christian Davidson will be very proud to know how pleased you are with their care and attention to detail. Thank you for being part of the Westside Lexus family!

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