Back

Westside Lexus

Houston, TX

4.8
7,069 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
Contact Dealership

12000 Katy Fwy

Houston, TX

77079

Directions

By Type

Showing 7,069 reviews

May 27, 2020

Excellent service. I’ve bought several cars from West Side Lexus and I’ve always been happy. Each transaction was fair and trouble free. Satisfied for 11 years. More

by jimjenferg
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Guerra, John Parish
Jun 04, 2020 -

Westside Lexus responded

Wow! 11 years! Thank you so much for choosing Westside Lexus for your vehicles. It's an honor!

May 26, 2020

Great experience from start to finish at Westside Lexus. Employees were very professional and kind, would definitely recommend Westside Lexus. Thanks Homer, Mike & Danny for all your time. More

by pilotsmithers757
Recommend Dealer
Yes
Employees Worked With
Homer Hsu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Jun 04, 2020 -

Westside Lexus responded

Hi there! We are so pleased that our team took such great care of you, and got you into a vehicle you love! Congratulations on your new vehicle! Please let us know if you need any other assistance.

May 26, 2020

Excellent engagement throughout from our sales consultant, to the folks behind the scene and the finance rep. Reasonable amount of recycle on the negotiations and transparency all along. Did not More

by dwayne.hollo
Recommend Dealer
Yes
Employees Worked With
Desmond Johnson, Nam Pham
Jun 04, 2020 -

Westside Lexus responded

Hi there! We are so pleased that our team took such great care of you, and got you into a vehicle you love! Congratulations on your new vehicle! Please let us know if you need any other assistance.

May 26, 2020

Westside Lexus — Extraordinary Experience My experience last week at Westside Lexus should be the “primer” for how all car deals should go! It was amazing! In the midst of a global pandemic, More

by dpleake
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sinh Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2020 -

Westside Lexus responded

Wow, what a spectacular review! We are absolutely thrilled that Sinh gave you a five-star experience! We are so glad to have you as a member of our Westside Lexus family, we greatly look forward to continue serving you and exceeding your expectations!

May 25, 2020

The entire buying experience was great starting with Jeffry's response to our email within an hour on a Friday evening enquiring about a vehicle. He met with us early the next morning then 30 minutes l More

by alcoppola64
Recommend Dealer
Yes
Employees Worked With
Jeffry Byers
Jun 24, 2020 -

Westside Lexus responded

It's wonderful to hear that from start to finish you had a five-star experience working with our Westside Lexus team! Thank you so much for sharing these details so that others will know what it's like to be our customer. We hope that you're enjoying your new vehicle!

May 25, 2020

Excellent dealership. We have purchased and continue to service 10 Different vehicles over the years with extreme satisfaction. Highly recommended. Excellent sales staff. Service advisors keep customers u More

by EDKRENEK
Recommend Dealer
Yes
Employees Worked With
Ben Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Tran, Jeff Margolis
Jun 04, 2020 -

Westside Lexus responded

Wow, what a spectacular review! We are absolutely thrilled that we gave you a five-star experience! We are so glad to have you as a member of our Westside Lexus family, we greatly look forward to continue serving you and exceeding your expectations!

May 25, 2020

We have worked with Steve Machann and Charles Perkins for our car needs for some time now. There are just wonderful to work with, always making us feel like valued customers. More

by hbberry
Recommend Dealer
Yes
Employees Worked With
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2020 -

Westside Lexus responded

Hi there! We are so pleased that our team was given the opportunity to assist you with another vehicle. Steve and Charles are amazing to work with and it will make their day to know how you feel. Thank you again for allowing us to be of service.

May 25, 2020

Everyone at Westside Lexus makes you feel comfortable and at home. I think it all starts with Mary Margaret McGowan who has helped us over the years choose different cars for different needs. She knows her c More

by SUSANCGOOD
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2020 -

Westside Lexus responded

Hi SUSANCGOOD! Mary Margaret is an absolute joy to work with, we are so thrilled that she was able to assist you with another vehicle you love! Car-buying should be a smooth, stress-free experience, and we are so glad that we could provide that for you! Thank you for your review, it will make her day!

May 24, 2020

Very helpful people. Outstanding customer service. Friendly and more than willing to work hard to give the customer the best possible deal on their new car. More

by Bakermailbox
Recommend Dealer
Yes
Employees Worked With
Mike Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2020 -

Westside Lexus responded

Thank you so much for sharing your 5-star experience with us, Bakermailbox! We know you can shop anywhere and are grateful that you chose us. Thank you for being part of the Westside Lexus family

May 23, 2020

Great service provided by John in the sales dept and by Nam in the finance. The overall process was pleasant and smooth. We are happy with the purchase. More

by Miralopez
Recommend Dealer
Yes
Employees Worked With
John Parish, Nam Pham
Jun 04, 2020 -

Westside Lexus responded

Hi there! We are so pleased that our team took such great care of you, and got you into a vehicle you love! John and Nam are wonderful to work with. We look forward to seeing you when you're in for your first service. Congratulations on your new vehicle!

...
442
...