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Westside Lexus

Houston, TX

4.8
7,069 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,069 reviews

May 19, 2020

Excellent experience. Got a great car at a good price. This is our 4th purchase from Westside. The service Merrell Middleton provided was great, he was fast and responsive to our needs. Once we decided to More

by letton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Goldman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2020 -

Westside Lexus responded

Hi letton., Wow! 4 Westside vehicles! That's awesome! Thanks so much for sharing your experience with us! You are so right about Merrell! He is wonderful to work with and we are so fortunate that he is part of our team. If you need any additional assistance. Please let us know. We are happy to help. Stay safe and well and thank you again, Your Westside Lexus Team

May 19, 2020

Everything about this dealership was first class you are treated with respect. As well they take time to help you with out games. This was a fine experience. More

by willherr12
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2020 -

Westside Lexus responded

Thanks so much for you feedback, @willherr12! We are so pleased that you enjoyed shopping with us. We really enjoy making people happy and are glad to hear about your experience. Please let us know if you need any additional assistance. Sincerely, Your Westside Lexus Team

May 18, 2020

We had a great car buying experience. Everyone was very professional and customer service oriented! We love Jeffery Byers and cannot day enough good things about him. He is outstanding! More

by KSIMON01
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2020 -

Westside Lexus responded

Hi KSIMON01! Jeffery is a joy to work with, we are so thrilled that he was able to get you into a vehicle you love! Car-buying should be a smooth, stress-free experience, and we are so glad that we could provide that for you! Thank you for your review.

May 15, 2020

Merrell always delivers a high level of professionalism & service. He takes time to listen to needs & concerns, then most importantly has or finds the answers. Thank you for everything! More

by ahoolihan
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2020 -

Westside Lexus responded

Hi ahoolihan! Merrell is a joy to work with, we are so thrilled that he was able to get you into a vehicle you love! Car-buying should be a smooth, stress-free experience, and we are so glad that we could provide that for you! Thank you for your review.

May 15, 2020

There are a lot of selection, however we could not found the color of our choice. Due to energetic sales person Mr. Jonathan Teodoro we purchased with different colors & we are very happy. More

by SAMUELMEKONEN66
Recommend Dealer
Yes
Employees Worked With
Mr. Jonathan Teodoro
May 26, 2020 -

Westside Lexus responded

Thanks so much, SAMUELMEKONEN66! We hope that the color you were able to select is working out for you and that you end up loving your Lexus. We are focused on maintaining our welcoming environment while following CDC recommendations for safety and sensitization. The health of our customers and team are our top priority. Thank you for shopping with us. Stay safe and well!

May 14, 2020

It was fabulous The dealership is beautifully remodeled and very clean. I absolutely appreciate that all employees wear masks. Mike Gonzales was very knowledgeable a More

by jan roberts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2020 -

Westside Lexus responded

jan roberts, we are so pleased that we were able to welcome you into our new home! It is an amazing space and we are very grateful to be in it and to be able to share it with our community! Mike will be happy to hear your feedback. He's wonderful to work with and loves making people happy. Enjoy your vehicle and please let us know if you need any additional assistance.

May 13, 2020

I Had dropped my keys and the fob came apart. Mr Perkins did a great job putting it back together. Quick easy and very professional. thank you Sir More

by shelton134
Recommend Dealer
Yes
Employees Worked With
Charles Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Jessee
May 20, 2020 -

Westside Lexus responded

Dropped keys and an open fob...oh goodness, that would have been stressful. We're so glad that it was ok. Mr. Perkins is wonderful and always happy to help! Thanks for visiting us and for choosing Westside Lexus to service your vehicle. Sincerely, Your Westside Lexus Team

May 12, 2020

Great service with no hassle. The sales staff was extremely knowledgeable and prepared. I would highly recommended Doug Phillips to anyone interested in purchasing a Lexus. More

by melodyline
Recommend Dealer
Yes
Employees Worked With
Doug Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2020 -

Westside Lexus responded

Hi melodyline! Doug is indeed a joy to work with, we are so thrilled that he was able to get you into a vehicle you love! Car-buying should be a smooth, stress-free experience, and we are so glad that we could provide that for you! Thank you for choosing to shop with us and for being a part of the Westside Lexus family!

May 12, 2020

Great customer service. Not the typical high pressure sales you normally get at a car dealership. They follow up and make you feel like part of the family. More

by swick1
Recommend Dealer
Yes
Employees Worked With
David Wasaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Maus
May 26, 2020 -

Westside Lexus responded

Thank you so much for sharing your 5-star experience with us, swick1! We know you can shop anywhere and are grateful that you chose us. Thank you for being part of the Westside Lexus family

May 12, 2020

Great dealership. Very attentive and when I was unhappy with my purchase late last year, the General Manager let me exchange it for the model I really wanted. It was the right thing to do and I praised the More

by denamcneill
Recommend Dealer
Yes
Employees Worked With
Dale McMullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Winnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chase Clements
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2020 -

Westside Lexus responded

Hi there! Thank you so much for being a continued member of the Westside Lexus family! It's an honor to be your chosen dealership. We will continue to do all that we can to provide an excellent shopping and service experience for you for many years to come. Thank you for your review!

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