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Westside Lexus

Houston, TX

4.8
7,074 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,074 reviews

February 18, 2020

Poor quality of work I do regular vehicle maintenance for my Lexus RX350 at Westside Lexus. As usual, I did the maintenance on Dec.10 last year. there was no issue at all More

by Kevin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Will Zamora
Feb 21, 2020 -

Westside Lexus responded

Hi Kevin, We are so sorry to hear this happened to you. Unfortunately, the battery is the most finicky component of any car! Just like a light bulb, they can test positively right up until they go out. We are so sorry that your battery died right after your service appointment and know that is really so frustrating. Please accept our apology and let us know if there is anything we can do to further rectify the situation!

February 18, 2020

Danny was a phenomenal sales agent and focused on personalizing options for us. Christian was awesome with the close. He made the close quick and painless. More

by Cgehrke
Recommend Dealer
Yes
Employees Worked With
James Breaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2020 -

Westside Lexus responded

So glad it was all such a great experience. Thanks for the review!

February 16, 2020

Merrell showed me several SUV's in my price range and worked with me through the whole process. The dealership is nice and clean. Great. More

by janice_lewis932
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2020 -

Westside Lexus responded

Thanks for the great review!

February 16, 2020

Customer friendly. Customer service is exceptional. Everyone was helpful and informative. There was follow up after the sale, to ensure my satisfaction. I would recom More

by pamondruch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Jacobson
Feb 21, 2020 -

Westside Lexus responded

Mary Margaret is the best! Thanks for the great review!

February 16, 2020

Love my new 2020 Lexus RX 450h. Thanks to Jeff for making the entire experience hassle free. This is the second Lexus I have bought from Westside. More

by bb2020
Recommend Dealer
Yes
Employees Worked With
Jeff Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2020 -

Westside Lexus responded

That 2020 RX sure is nice!! We’re glad you’re loving it too! Thanks for the review!

February 16, 2020

Doug Phillips with Westside Lexus is the most honest salesman that we have ever encountered. His service was impeccable and would highly recommend purchasing a pre-owned vehicle from Westside Lexus. More

by rennelstx
Recommend Dealer
Yes
Employees Worked With
Doug Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2020 -

Westside Lexus responded

Thanks for the five star review!! We value Doug just as much as you do! Let us know if there’s anything else we can do for you!

February 15, 2020

Great purchase and delivery experience. Josh was extremely helpful, like able and knowledgeable. He was professional regarding the product. At delivery he was just as knowledgeable and helpful. Kevi More

by Mikeroneal
Recommend Dealer
Yes
Employees Worked With
Ben Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Jacobson, Joshua Moon
Feb 21, 2020 -

Westside Lexus responded

So glad it was a great experience! Let us know if we can do anything else for you!

February 14, 2020

Integrity I was very please with Danny Garza. I was the first to call and told him that I was his buyer but lived 200 miles away. He could have put it up for More

by plasen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Feb 21, 2020 -

Westside Lexus responded

We’re glad you got to see we always keep our word, Paul! Have a great weekend!

February 14, 2020

Was a pleasure working with Josh Moon and Judy Patureau. First class service, took care of business and no hassle. Would definitely go to again. Thanks! More

by Rickcindy
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Moon
Feb 21, 2020 -

Westside Lexus responded

Thanks for the great review! First class is the greatest compliment!

February 14, 2020

From the moment I walked in, everyone treated me with the utmost care and respect. I don’t look like a typical Lexus purchaser but they made sure that I was as happy with the used 2005 that I was buying as I More

by AUSTINVERRETT
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lurie Keener
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2020 -

Westside Lexus responded

We’re so glad to have you in the Westside Lexus family, Austin! Please let us know if there’s anything else we can do for you!

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