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Westside Lexus

Houston, TX

Overview
Employees
Reviews
Vehicles
4.8
7,200 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,200 reviews

December 14, 2024

Polite salesman who apparently had other activities while dealing with me so I had to wait a lot. Trade it offer insulting so I had to take car to Carmax for $10K more than your offer. Car was prepared wel More

by STIERRON
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shawn An
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Sine
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Westside Lexus responded

Stierron, thank you for sharing your experience with us. While I'm glad to hear about the positive aspects of your visit, I apologize for any inconvenience caused by the wait and trade-in offer. If there's anything else you'd like to discuss or if we can assist further, please feel free to reach out. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

December 13, 2024

This is our 8th Lexus purchase from Westside and have found the dealership to be always professional and welcoming starting with the front desk receptionist, to sales to finance. More

by werun2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2024 -

Westside Lexus responded

Thank you for your continued trust in Westside Lexus! We're delighted to hear that our team consistently provides a professional and welcoming experience. We look forward to assisting with your future Lexus needs!

December 13, 2024

I've purchased 5 cars from Doug Phillips at Westside Lexus and the all have been A+ experinces And in the finance dept, I have used Judy Patureau a few times now. She is very knowledgeble, attentive to More

by PSTACK15
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2024 -

Westside Lexus responded

Thank you for your continued trust in Westside Lexus! We're delighted to hear that Doug and Judy have consistently provided you with A+ experiences. We appreciate your support and look forward to assisting with any future needs!

December 13, 2024

Sinh Pham and Lewis Phan were amazing at finding me the car I want during such an inventory shortage. More

by LYNA RAI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sinh Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lewis Phan
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Dec 13, 2024 -

Westside Lexus responded

Lyna, we're delighted to hear that Sinh and Lewis were able to assist you in finding the perfect car at Westside Lexus. Thank you for sharing your experience with us!

December 13, 2024

I am very happy with assistance in choosing my new car. The sales associate, Mary Margaret, is excellent. She led me to the right choice thanks to her patience and expertise. More

by B_CRANE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Westside Lexus responded

We're delighted to hear that Mary Margaret provided excellent assistance in helping you choose your new car at Westside Lexus. Thank you for sharing your positive experience, and enjoy the ride!

December 12, 2024

Good Service friendly good car I like Philip He is a good man Give him a raise More

by SUNNYNGUYEN0724
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Philippe Haddad
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2024 -

Westside Lexus responded

Philip will be grateful for the kind words! Thanks for all your support of Westside Lexus.

December 12, 2024

I felt like a family member from the moment I stepped inside 😀, David was the lead to making me feel at home!!! More

by cpa19762000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Wasaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2024 -

Westside Lexus responded

We're delighted to hear that David made you feel like family at Westside Lexus! Thank you for sharing your experience, and we hope you're enjoying your new vehicle.

December 12, 2024

Alex P. has great customer service. He made sure the purchase and everything was very seamless. More

by mellie
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Ponce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2024 -

Westside Lexus responded

Mellie, thank you for this 5-star review of Alex and Westside Lexus! Have an awesome day!

December 12, 2024

A luxurious and stress free experience everytime. I don't mind spending money with these people. More

by Karenimala2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Kang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2024 -

Westside Lexus responded

We are always happy to help you out! Thanks for your continued support of Westside Lexus!

December 11, 2024

This is the fifth car we have bought from Westside Lexus. We have been happy with them. The service department tends to upsell their services and I think recommend unnecessary repairs and maintenance. The se More

by Abi
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
Wilber Escobar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Renzo Heredia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2024 -

Westside Lexus responded

Thank you for your continued support and feedback about Westside Lexus. We're glad to hear you've been happy with our vehicles, but we understand your concerns regarding the service department. Your input is valuable, and we'll work on addressing these issues to improve future experiences!

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