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This was a first time experience because I am a new... - Susanne
This was a first time experience because I am a new resident to the area. However, my service advisor, Russell Castille, was very helpful, knowledgeable and courteous. I am grateful.
Very pleasant experience dealing with Geoff, my service... - Ines Labra
Very pleasant experience dealing with Geoff, my service advisor! Geoff was very helpful, and knowledgeable, and very professional, and I could not be more pleased. Got my Cadillac fixed quicker than expected. Service was accomplished in a competent and timely manner. Will bring my SUV in for any services needed! Thank you so much!
Very disappointed with the way Robert Hart handled my... - gabe
Very disappointed with the way Robert Hart handled my inquiry on a suv that they had listed for sale. Attitude and disrespect towards me. No need to have attitude even though you don’t want to accept my offer. Per quote: “NO, we are not accepting your offer” that was the answer when I just had some questions to clarify a previous emails.
I called yesterday to check on a part and was greeted by... - keith
I called yesterday to check on a part and was greeted by someone in the parts dept. who sounded like he was having a great day was glad to take my call. He informed me the part I inquired about was in stock so I turned my car around and headed to the dealership to pick it up. From the time I arrived to the time I left all persons, including the guy in your parking lot wearing a J.B.C logoed shirt, seemed to be having a good day and were glad to have me as a customer.
Just to let you know, I had a great experience at Joe Bullard Cadillac.....especially the parts dept. It''s always encouraging to see a team who enjoy their job and appreciate the customers who support them.
Great customer service keep up the good work it's... - Felicia
Great customer service keep up the good work it's appreciated and the place was clean
Service - Carguy.cris 123
I went to the dealership for tires and my door handle was broken and the service manager as well as the gm refused to fix or replace it.they wanted me to buy another after they guys broke it.the worst experience of my life with a car dealership I would never recommend this dealer nor spend a dime there.
My husband and I have always dealt with Russell Castile... - dbyrd0357
My husband and I have always dealt with Russell Castile in the service department. He is very knowledgeable and helpful to us with any problem we may have. He is courteous and goes above and beyond answering our questions. He always get us in and out in a timely manner He is our go to person when we have any concern about my vehicle. He’s the best!!!
By far the best experience, in 25 yrs or buying vehicles! - SteveW23
I am normally not one to write a review, especially when it comes to a Car Dealership, but with the amazing experience I had at Bill Jackson in Troy Alabama......I felt obligated to share with others in the market or that will be soon. I bought my first General Motors vehicle 25 years ago in Pensacola Florida. I have purchased well over 20 since & I have NEVER had such a pleasurable experience as when buying a New 2018 Silverado & a New 2018 Tahoe from Bill Jackson Chev-Cad-Buick-Gmc a few days ago. Unlike other Dealerships in the are, they didnt go back and forth....they were very transparent.....and super friendly the entire time. I was given several different options, including a full explanation on how leasing works & when leaving....I truly felt like part of the "Family". Not only do they have the absolute best prices in the area, but what other Dealership allows you to test drive a Chevrolet Tahoe, Gmc Yukon, Cadillac Escalade, and Buick Enclave without the hassle of dealing with multiple Sales Reps & having to drive all over the place to multiple locations. If you don't know the answer to this question, that's because they are one of only 2 Dealerships in the entire State of Alabama to which have all 4 General Motors Brands under 1 roof. Anyway, I believe their slogan is, "A short drive, for Savings like nowhere else" & I for one can tell you that this is NOT A GIMMICK! If you are in the market or when you become in the market, do yourself & your wallet a favor and give these Guys & Gals a chance!!!
HORRIBLE FINANCING PROCESS! - DARREN
THE FINANCE GUYS AT CARL CANNON CHEVROLET WITHHELD VALUABLE INFORMATION FROM ME WHICH WAS MY CREDIT SCORE OF 784.THEY PRESENTED ME WITH A 627 AND 650 ON A LITTLE PIECE OF PAPER AND NEVER EXPLAINED THOSE TWO SCORES OR WHO THEY WERE FROM.THEY HAD ME BELIEVING ALL THAT I HAD WAS THOSE TWO LOW SCORES TO NEGOTIATE WITH.DID NOT FIND OUT ABOUT MY 784 CREDIT SCORE UNTILL I WAS ABOUT TO SIGN MY PAPERWORK.THEY PUT ME IN A BAD AND PRESSURE SITUATION .I SHOULD HAVE BEEN TOLD THIS IN THE BEGINNING SO THAT I COULD NEGOTIATE THE BEST DEAL POSSIBLE AS A CONSUMER LOOKING TO BUY.THEY TOOK IT ALL AWAY FROM ME AND NOW AFTER A MONTH THEY ARE NOT WILLING TO HELP ME WITH A BETTER INTEREST RATE.IF YOU GO TO THIS DEALERSHIP BE CAREFUL AND ASK QUESTIONS.I ASKED ABOUT MY CREDIT SCORES,THEY GAVE ME 2 OF THEM AND DID NOT TELL ME ABOUT MY 3RD AND BEST UNTILL THE END WHICH WAS SIGNING PAPERS.
It was perfect! Could not have been quicker! Very courteous - Tom Holland
This was a factory recall having to do with a steering situation. The appointment was kept perfectly on time. The repair was handled quickly and efficiently. It could not have been better!
Excellent Service Dept. - Anthony P.
Brian Fields and entire dept. went above and beyond (stayed late) to be sure I met a deadline due to my profession. Really nice to relieve service at this class and standard. Thank you!
One word.... FANTASTIC!From the caliber of the autos... - M a m a 2020
One word.... FANTASTIC!
From the caliber of the autos they sale, to the sales and financing process, to the best salesperson I have ever had the opportunity to buy a car from.. Mr. Chip Horsley.
If you are interested in a car, check these guys out first. If they have what you are wanting, you cannot go wrong with them. You can trust them wholeheartedly!
Highly highly HIGHLY recommend this dealership! In the... - jkshelton
Highly highly HIGHLY recommend this dealership! In the purchasing of our past four vehicles, we have traveled 2-4 hours away to purchase because we have had such horrible experiences at most every local dealership in the Huntsville area. That all changed at Lynn Layton and it is safe to say they will be our new go-to dealership for any car buying for us, our family members, and friends in the future.
Reasons to bring your hard-earned dollar to them: first and foremost, they are upfront, honest, and not pushy. As I alluded to, I have dealt with many a car salesman and many many a dealership. I understand the market has changed in the past ten years and car buying is not like it used to be, but as a consumer, that can be hard to understand and navigate. Here at Lynn Layton I felt very comfortable. I did not feel at all like I was being pushed or coerced, but I did feel like any question I had would be answered and answered honestly. They were transparent, which I VERY MUCH appreciate, informative, and overall made the whole experience less stressful and more pleasant (as pleasant as car buying can be). We dealt with Mike Mendez as our salesperson, who alone I would absolutely give a 10/10. But everyone we encountered there was extremely kind and helpful. I know y’all don’t know me from Adam but I do hope you’ll take my recommendation and give them a chance, especially if you’ve had bad experiences elsewhere, let them change your mind!
10/10, HIGHLY RECOMMEND
This was warranty work on my Impala. The service... - mbrooks36756
This was warranty work on my Impala. The service department was very cordial and helpful. The part was in within days and installed in half the time originally suggested. I purchased the car from this dealership and have been very pleased with every aspect of their sales and service.
Worth the drive, great deal, excellent service! - SherryT
I wish all dealerships were like Solomon Chevrolet. Bought a used 2001 Corvette at a great price. Made the 2 hour drive to see it and test drive it. John Sistrunk was fantastic to work with. I will go back to John for my next vehicle purchase. I'm a huge Chevy fan so as long as he's still there, he's my man. Everyone was super friendly, efficient with my time and accommodating. You cannot go wrong with this dealership.