Thank you Albert! - chick
Thank you again Albert for helping my parents purchased their new Buick Encore. You made it very easy and hassle free. As you know, it can be a challenge to purchase a car but you really made is easy for all of us.
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Internet sales professional
Amazing experience! - Leslie DeAnn Price
Eveeyone at Stokes was absolutely wonderful. Any questions or concerns i had, they answered and went beyond the call of duty. My salesperson was Larry and he awesome. He was top notch and he made everything hassle free. He was not pushy nor did he ever make me feel uneasy like many other dealerships have in the past. The staff was very nice, everyone greeted you with a smile, the lady, Miranda, that wrote up my sales was effecient, and a very nice and clean facility. I could not be more impressed! And they do "clobber big city prices"! Highly recommend!
BUYING EXPERIANCE - mrmoparwayne
I haven't done business with a car dealership in over (30) years because of the hassle you had to go through just to get the bottom line price on a vehicle. This time it was very different to my surprise.
I seen on a web site a 2015 Chrysler Town and Country that Bill Jackson had on their lot in Troy Al.
I made a call about the van and asked for a cash walking out the door price.
The price and deal was made over the phone to my surprise without any going back and forth.
My wife and I drove (130) miles to the dealership the next day and the van was already sitting out front.
The salesman that help us and went over all the feature with my wife and I was salesman Mr. Sam Johnson. He was very helpful and patient with us both.
Mr.Jamie Myrick the Finance Manager was also very helpful in going through with us and explaining all the paper work.
We decided to purchase an extended warranty which Mr Myrick took time to go over the different options that were available to us. He was most helpful in this endeavor.
Before we left Mr Johnson seen to it that their people detailed the van and as an added Bonus the dealership gave us a full tank of gas.
I know in any business you will come across people that you are unable to please. But not this time.
Again I must say this was the best experience at a dealership I have ever had in the over (50) years of buying and trading vehicles,
Thank you Bill Jackson in Troy Al.
Great buying experience !! - CSR
Great buying experience! My salesman was very knowledge , hassle free, and friendly. The finance guy was awesome as well. The entire experience was great and I love my Yukon. I would recommend them to anyone.
Truly Outstanding! - Seasoned Buyer
Van did a great job and I've never had a better car buying experience than at Courtesy Buick. I was able to negotiate prior to arriving and there was no "hard sales" approach.
Very well taken care of - Mama
They were very good to me and Hakim was great and he took the time to explain everything to me he was very polite and Larry was wonderful to me as well
New car purchase - Tabitha
I found my dream car but unfortunately it was located in Texas. The awesome people at Peach Chevrolet went to Texas and brought the car back to me. I had never heard of anyone doing this before. Brandon Mitchell made this purchase so quick and easy and I would definitely recommend them to anybody who is in the market for a new car. They can make it happen! Thanks again Brandon!
Excellent - LFC
Went out of their way to make me feel valued.
Very friendly and service oriented . Highly recommend. Made arrangements for transportation to and from dealership. Made it easy
Warranty Work among other things - Charles Motes
Very good service from all staff members. Small hiccup with warranty work but it was resolved expeditiously. I would recommend them any day. I I
Jeff Adams is great!!! - Hutch
Jeff found me my GMC truck and then found my wife this Yukon - great guy!!! He’s also looking for a truck for my son. I would recommend him to anyone
Just as quoted! No tricks! - The Spies
We live in Louisiana and just had an incredible truck buying experience at McConnell Buick GMC in Mobile, AL. Skeptical about buying out-of-market, but James Brown did a fabulous job! We negotiated the price of the vehicle as well as the trade-in over the phone which lead to a quick, easy process, w/out any hassle! The dealership stood by their quote and didn't play games, which we greatly appreciate. Would definitely recommend James Brown in new car Sales @ the McConnell dealership in Mobile, AL. This experience has changed my option of buying a vehicle out-of-market. McConnell did it right!
PCP oil change - Shar2k
Brought car in and waited 45 minutes. Told car was done walked out and got in car and left love PCP. No paying and easy service appointments. Thanks
Dealer review - Adabuick
Courteous staff. It has been a pleasure dealing with them. I am comfortable with them because I trust them. My bought my 2012 Enclave in 2013 & this dealer is the only service department I have used.
Wonderful Service - Bridgeforth
I appreciate the willingness to work with me on finding the perfect vehicle for me .Tim was knowledgeable, honest, and clear in all our dealings. Just a great job all around
It was perfect! Could not have been quicker! Very courteous - Tom Holland
This was a factory recall having to do with a steering situation. The appointment was kept perfectly on time. The repair was handled quickly and efficiently. It could not have been better!
Service - Carguy.cris 123
I went to the dealership for tires and my door handle was broken and the service manager as well as the gm refused to fix or replace it.they wanted me to buy another after they guys broke it.the worst experience of my life with a car dealership I would never recommend this dealer nor spend a dime there.
Disappointed - Z71Dave
Worst service i have ever had at a dealership did not meet anything in a timely manor did not do anything without talking to the owner good sales people worst service department I have been to
Nope. - Sseatris
Receive dozens of spam mails a week from this dealer, it bespeaks of a level of desperation that I find unsettling. We have called and written in to cancel this unwanted correspondence ... and were ignored in favor of a 'hard sell' sales pitch. Nope. This, -this- is what people talk about when they say 'used car salesman,' it's not a compliment guys.
Hustlers - JAT
I have bought a few cars before and have dealt with some shyster car dealers, but these guys hit the top of the list. A sale is only a sale if you don't try to steal the trade-in to compensate. All I can tell you about these folks is, if you go to Bill Smith to buy a car either 1) have no trade in; 2) have no negative equity in your trade; 3) have a serious pile of cash down; or 4) - probably best option..... go to another dealer......any other dealer. What a pile of crooks. Just glad I didn't make the drive to Cullman or I would have been mad.
Excellent purchase of new car - Comet
Purchased 2014 Buick lacrosse that I veiwed on line. Traded my 2013 Avalon and was able to negotiate all the details thru email and saved a lot of time prior to arriving at the dealership. New car was all as discussed and trade in value was at a fair market value wholesale. Great experience of an on line purchase. Dealer was located 100 miles from home and worth the trip. Alice Ricks was the sales professional and provided all the details I needed to feel comfortable to make the purchase with GlennSmith Buick.
I bought a car that took 4 days to do because of errors... - weakley9061
I bought a car that took 4 days to do because of errors in paperwork. Before I signed on the lines to finalize sale I asked if dents could be removed. I was told yes, here it is 6 weeks later and I can't hardly get anyone on the phone to fix this problem. I tried to call my salesman for a week an was told he was out. I called back the next week and was told he quit and they I would be called as soon as repairman was back in town. I have not heard from him yet. i am very unhappy about the purchase and wish that I had stuck to who I knew elsewhere. I feel like everyone was friendly and helpful when I was trying to purchase vehicle now they've forgotton about me! :(
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Used Car Sales