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Loving our "new" '05 Magnum!! - dvharrison7580
We found out ideal vehicle online, and we were contacted by Chase Murphy of Royal Automotive within a few minutes. He was honest with us about the reasons that the car was a difficult sell.We overcame the issues and closed the sale, with minimal difficulty. We are very impressed with Chase, Royal Automotive, and our "new" 2005 Dodge. Magnum R/T! Thanks to everyone involved!
Top Reviewed Specialists At This Dealership
Brad Sallis at Stokes Automotive. - PL007
This was my second vehicle purchase with Brad Sallis and Stokes Automotive. Brad may have the title of salesman as his profession, but he is nothing short of a man with complete integrity, honesty, and goes beyond to get his clients exactly what they ask for. He puts his people first, and he is loyal. He treats his clients with respect, and I'm honored to have had him handle my vehicle transactions. Brad is very trustworthy, and has also become a friend. Thank you, Mr. Sallis. Cheers to you my good man.
Sales and Leasing Professional
Sales & Leasing Consultant
By far the best experience, in 25 yrs or buying vehicles! - SteveW23
I am normally not one to write a review, especially when it comes to a Car Dealership, but with the amazing experience I had at Bill Jackson in Troy Alabama......I felt obligated to share with others in the market or that will be soon. I bought my first General Motors vehicle 25 years ago in Pensacola Florida. I have purchased well over 20 since & I have NEVER had such a pleasurable experience as when buying a New 2018 Silverado & a New 2018 Tahoe from Bill Jackson Chev-Cad-Buick-Gmc a few days ago. Unlike other Dealerships in the are, they didnt go back and forth....they were very transparent.....and super friendly the entire time. I was given several different options, including a full explanation on how leasing works & when leaving....I truly felt like part of the "Family". Not only do they have the absolute best prices in the area, but what other Dealership allows you to test drive a Chevrolet Tahoe, Gmc Yukon, Cadillac Escalade, and Buick Enclave without the hassle of dealing with multiple Sales Reps & having to drive all over the place to multiple locations. If you don't know the answer to this question, that's because they are one of only 2 Dealerships in the entire State of Alabama to which have all 4 General Motors Brands under 1 roof. Anyway, I believe their slogan is, "A short drive, for Savings like nowhere else" & I for one can tell you that this is NOT A GIMMICK! If you are in the market or when you become in the market, do yourself & your wallet a favor and give these Guys & Gals a chance!!!
Great people - Jake2019
They worked to get get my payments where I could afford them and was very polite and courteous and made sure and made sure all my questions were answered and everything was taken care of! Jowaine Duncan done an great job
Truly Outstanding! - Seasoned Buyer
Van did a great job and I've never had a better car buying experience than at Courtesy Buick. I was able to negotiate prior to arriving and there was no "hard sales" approach.
Very well taken care of - Mama
They were very good to me and Hakim was great and he took the time to explain everything to me he was very polite and Larry was wonderful to me as well
Great experience - mike1324
The Service writer and the service engineer/technician were absolutely customer oriented in ensuring all my expectations were met from the time I brought my 2015 GMC Sierra in for an Air Conditioning problem on a 95 degree day. Scott was very helpful in getting the right service technician to work on my truck and when the service tech was completed with the repair he explained what he had done to repair the system and the further steps he took to ensure that A/C high pressure line doesn't rupture again.
Wonderful Car Buying Experience! - luv_butterflies
We recently purchased a previously owned vehicle from Jimmy Smith Buick and found it to be the most wonderful experience for us! The process was super convenient, no hard sales tactics and felt everyone was very respectful of our time as the entire process only took about an hour. In fact, we spent more time test driving then signing papers! Francis, our sales person was fantastic to work with as well as our finance person, Carmon. Both gentlemen were very accomodating and bent over backwards for us. We will be in the market for another car this year and will definitely be back!
Great dealership - jljones86
Mark was awesome. He went above and beyond and stayed in communication by text and email. Jon and Bryan were also helpful. After working some figures, I drove 200 plus miles and over 4 hours away from Athens Ga to their dealership. It was worth and and I would do it again. Great pricing, good trade appraisal, open and honest financing process helped make this an easy buying experience. Even out of state, they worked to make this a smooth and low stress purchase. Awesome customer care - they took care of moving my toolbox over and a week later, they are still reaching out out to make sure I’m completely satisfied. Thank you for the best experience.
Helpful to travelers/ - hoppalong69
We were recently traveling to Florida and had stayed the night in Decatur Georgia . Saturday morning we started to get on the road and we could not get our GPS system to work. We pulled into Bramlett GMC and two gentlemen n the showroom came out and got our system working. we just wanted to let GM know how helpful Curt Nix and another salesman were considering the service center was closed. Thanks again to these helpful salesman.
It was perfect! Could not have been quicker! Very courteous - Tom Holland
This was a factory recall having to do with a steering situation. The appointment was kept perfectly on time. The repair was handled quickly and efficiently. It could not have been better!
They did not want to sell me a car! - Costco Gal
I went Classic GMC Buick Cadillac to get out the door pricing information about the XT4 Sport. Lamont kept disappearing. First to get a car. Long Long wait and not the car I asked about. Second to get a brochure. I had to have him paged. Finally, after the third time, I gave up and left the dealership very discouraged and frustrated. I guess they did not want to sell me a car so I drove down the street look at the RAV4 at Toyota and the Lexis NX.
Scam - Sales Prices are FALSE - anonymous
Don't believe their internet prices. They get you into the dealership and then try to charge you thousands over the "sale" price because you aren't active military. Very misleading sales tactic. Walked out without looking back and would recommend everyone to go elsewhere for your car.
Service - Carguy.cris 123
I went to the dealership for tires and my door handle was broken and the service manager as well as the gm refused to fix or replace it.they wanted me to buy another after they guys broke it.the worst experience of my life with a car dealership I would never recommend this dealer nor spend a dime there.
Warranty Work among other things - Charles Motes
Very good service from all staff members. Small hiccup with warranty work but it was resolved expeditiously. I would recommend them any day. I I
Disappointed - Z71Dave
Worst service i have ever had at a dealership did not meet anything in a timely manor did not do anything without talking to the owner good sales people worst service department I have been to
Excellent purchase of new car - Comet
Purchased 2014 Buick lacrosse that I veiwed on line. Traded my 2013 Avalon and was able to negotiate all the details thru email and saved a lot of time prior to arriving at the dealership. New car was all as discussed and trade in value was at a fair market value wholesale. Great experience of an on line purchase. Dealer was located 100 miles from home and worth the trip. Alice Ricks was the sales professional and provided all the details I needed to feel comfortable to make the purchase with GlennSmith Buick.
I bought a car that took 4 days to do because of errors... - weakley9061
I bought a car that took 4 days to do because of errors in paperwork. Before I signed on the lines to finalize sale I asked if dents could be removed. I was told yes, here it is 6 weeks later and I can't hardly get anyone on the phone to fix this problem. I tried to call my salesman for a week an was told he was out. I called back the next week and was told he quit and they I would be called as soon as repairman was back in town. I have not heard from him yet. i am very unhappy about the purchase and wish that I had stuck to who I knew elsewhere. I feel like everyone was friendly and helpful when I was trying to purchase vehicle now they've forgotton about me! :(
I've purchased several cars from Jim Burke a few used and... - jwill5674
I've purchased several cars from Jim Burke a few used and one new but I have to say that my most recent experience at Jim Burke was by far the best I've ever had. I'm 2,000% sure I'll be back to buy another vehicle from them. They helped me pick the correct vehicle for my credit situation and negotiate with the bank to get the down payment to a comfortable area for my pockets. I came to the dealership with a used Altima in mind and ended up leaving with a "Like-NEW" Lexus with an awesome payment of $392.00 with just $2,000.00 down. They worked hard on my deal and I am a VERY satisfied customer. The whole team was very helpful, from my sales agent to the sales manager to the finance adviser to the service technicians. I'm so proud to say my vehicle came from Jim Burke!
Just as quoted! No tricks! - The Spies
We live in Louisiana and just had an incredible truck buying experience at McConnell Buick GMC in Mobile, AL. Skeptical about buying out-of-market, but James Brown did a fabulous job! We negotiated the price of the vehicle as well as the trade-in over the phone which lead to a quick, easy process, w/out any hassle! The dealership stood by their quote and didn't play games, which we greatly appreciate. Would definitely recommend James Brown in new car Sales @ the McConnell dealership in Mobile, AL. This experience has changed my option of buying a vehicle out-of-market. McConnell did it right!