Greetings,
I have been a loyal customer of Autonation - ramachandran18
Greetings,
I have been a loyal customer of Autonation Honda on South Gilbert Road for all my service needs. Recently, I brought in my car due to an issue with the AC unit making a noise that wasn't immediately noticeable. Morgan Coombes was my service advisor this time, and I was impressed by her depth of technical knowledge and thoroughness in diagnosing the problem. She wisely suggested waiting until the noise was clearer to avoid a costly $600 diagnosis.Throughout the process, Morgan maintained a cheerful and professional demeanor, providing me with regular updates on the repair progress. However, when I felt the need to escalate the issue, I approached Steve, the Director for Services. As always, Steve attentively listened to my concerns and promptly intervened by instructing Morgan to thoroughly investigate the AC issue, explore warranty coverage options, and even arranged for a loaner car for me.Thanks to their combined efforts, the problem was swiftly identified – a cracked shaft in the freon section – and replaced on the same day under Honda factory coverage. I want to express my heartfelt gratitude to Steve for his exemplary problem-solving skills and dedication to customer satisfaction. His leadership ensures that Autonation Honda delivers exceptional service experiences.Moreover, I commend Morgan for her professionalism, technical expertise, and positive attitude throughout the process. It is individuals like Steve and Morgan who exemplify the standard of excellence at Autonation Honda, and it's because of them that I continue to entrust my vehicle's servicing needs to your dealership. Thank you once again for the outstanding service.
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