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Arrowhead Honda notified me of a recall on my 2018 Honda... - Peter S.
Arrowhead Honda notified me of a recall on my 2018 Honda Accord. I booked my service appointment online and was in and out in 1.25 hours. There was no charge, and I received a free car wash to boot. I appreciate the excellent customer service, Robert.
Top Reviewed Service Specialists At This Dealership
Very happy with my 20 20 Honda Civic it drives really... - Debra Yates
Very happy with my 20 20 Honda Civic it drives really well I had a Honda Civic 2016 looks very nice bought a brand new
In December 2020 I drove from Phoenix to Flagstaff when... - jmkersh1
In December 2020 I drove from Phoenix to Flagstaff when my CRV gave me a message that needed to be checked out ASAP. I called Findlay Honda Flagstaff at 11:30am to make an appointment to have my car checked out. They got me in at 1pm the same day. That's wonderful service!
Asstistant Service Manager
Service Advisor / Dispatcher
ServiceDepartment - lopezroxanna39
I have purchased 4 cars from Chapman in the last 10 years. I have worked with one service advisor, whom I have known for 25 years. I took my car to Chapman to have a part fixed on my car. The bottom front bumper on my car came loose, so I took it to the only place I trust. However, the trust has been crushed. I left the car lot with a replaced piece of the front bumper. As I am driving home, the piece they installed came off. I called the service advisor, as I was driving to let him know parts are flying off my car. He had it towed to Honda, then the Manager of the service department, said that he wasn't going to fix it because it I must have hit something. I didn't hit anything, the part came loose and it almost caused a collision as I was driving. This is the fault of the technician who installed the part and Honda is not taking responsibility for the damage done to my car. This is a company I have trusted to take care of my cars for the last 10 years, an advisor I have known for 25 years and now they don't want to fix the mistake they made. I have lost trust in Chapman Honda. I am not recommending that you don't use Chapman services, this message is for the manager who has broken the trust I have had in Chapman for many years. The manager who isn't taking responsibility for the high risk situation his service department put me in and for questioning my integrity. The lack of integrity this manager displays, is a reflection of the integrity of Chapman Honda.
Internet Sales Manager
Has soon I pulled up I was greeted n with a friendly... - All123al
Has soon I pulled up I was greeted n with a friendly service team. I didn’t even stay long do the fast n reliable team Honda 😁I want tooo thank Michael soukup for outstanding job of being a Honda family employee I luv this place n the car where I. Bought it.. bell honda does appercate there customer n treats them with open arms... idk know wat other people say about u guys, but ur on my “A” list💀
Thank you superstition Honda you’ve done it again!!! Even... - Mskellynicole90
Thank you superstition Honda you’ve done it again!!! Even with COVID my time today waiting for my car to be serviced was outstanding thank you Dakota and thank you Honda for always taking care of my car and being considerate of my time you guys are the BEST!!
Dave was great!! All went smoothly until I left and have... - Jim
Dave was great!! All went smoothly until I left and have been inundated with phone calls, voicemails and emails.
ONE contact should be sufficient. I’m getting annoyed.
I would have bought tires but prices too high.
Terry has always been a man of integrity when I have had... - susemig
Terry has always been a man of integrity when I have had issues with my truck. I appreciate that and it is rare to find.
Ivette Aguilar offers excellent customer service. She... - Liliana R
Ivette Aguilar offers excellent customer service. She gives you a general report if your car has any mechanical or aesthetic problem and gives you options to solve it. without a doubt she does her job very well.
Service staff and manager always provide great customer... - William
Service staff and manager always provide great customer service and knowledgeable when asked questions about the vehicle or service being done on the vehicle or item
This dealership really took care of us. Had a problem... - jim
This dealership really took care of us. Had a problem with the leather seats developing some discoloration. Didn't really have high hopes since the car was almost three years old. Our service advisor David Hudson provided excellent service and the new seat covers were ordered and installed. The whole process was seamless and it's great to see that Honda really stands behind it's product.
Always top notch quality of service. Prompt service.... - Mohammed
Always top notch quality of service. Prompt service. Following CDC guidelines.
Working with Bill is always a pleasure.
Will be back again when a need arises.
Excellent service. Fast and efficient. All questions... - thomaswshort
Excellent service. Fast and efficient. All questions answered. Waiting area was clean and allowed for social distancing. Was kept informed of the status of my service until it was completed.
Awful. I come here as it’s the closest to me and I have a... - Monika
Awful. I come here as it’s the closest to me and I have a warranty. I do all my service here. I dread every appointment. Today I have a 7:00 am appointment for service. I got here about 10 to 7:00. It’s 7:38 and I’m still sitting in my car waiting on an advisor. You make an appointment - it’s not good. You show up at the express service without an appointment- it’s not good. I don’t know what’s wrong with these people... I assume they’re not good to their employees cause everyone leaves...
Excellent Service - Gilda
My Honda CRV needed a recall to replace the airbag inflator. From start to finish of my visit to Honda AutoNation, service was excellent, professional, and all done within an hour. Arthur Bigelow, service advisor, was very informative and pleasant.
Thank you, Gilda